James Cargo Services Avis 

Here's a 5-star Trustpilot review for the pet transportation company, highlighting Lisa's exceptional service:

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We recently used this pet transportation company to bring our two dogs home to London, and the experience was outstanding! Despite a two-hour flight delay, Lisa, the import clerk, was absolutely phenomenal. She was on the spot with all the updates, constantly reassured us, and did everything in her power to ensure our dogs were safe and comfortable. Lisa’s dedication and professionalism made a stressful situation so much easier. We are incredibly grateful for her hard work and cannot recommend this company enough for their top-notch service. Thank you, Lisa and the team, for getting our fur babies home safely!

Excellent service always responding very quickly to emails and keeping us informed at all stages as to what was required. Once the pets arrived in the UK they kept us informed upon customs clearance and also the driver phoned us when leaving giving an estimated time of arrival. Highly recommend their service.

I had no worries about my cats getting back to the UK and was kept informed about their progress. It took away one big stress from my move home from overseas. Highly recommend them.

Great service provided by James Cargo, Manchester. My cats were imported from Kuwait to the UK and Morgan was very helpful in answering all my questions. Upon collection at Pets On Jets at Manchester Airport, my cats were received back with clean crates after a very long 24 hour journey. Would highly recommend their services. Thank you 🐱

Excellent service and superb communication!

James Cargo Service team in Manchester were awesome. They picked Maddie up from her flight from JFK to Manchester and delivered her right to our door. Nat was fabulous. Providing us with pictures and commentary on their stops on the drive from Manchester to Fife, Scotland. Can’t speak more highly of them and would have no hesitation recommending them to friends.

The drive who brought our dog to us from the airport was an angel. Great service!

They were very helpful and promptly answered all my questions and concerns- particularly Alex who was in charge of clearing my pet on the day of our flight! Also, my pet was cleared more quickly than anticipated which was great.

My wife, cat and I moved to.Latvia. The team at James cargo were great. We were anxious about the trip but JC helped all the way with the correct paper work etc. Dave (Marcys driver) arrived on time to pick Marcy up and was very friendly and kind. It was a very good experience. Thanks team JC.

Thanks for your care today with our dog, Logan and extremely quick professional service. The staff were extremely efficient and helpful and the facility seemed extremely safe and clean. Great job and I would certainly recommend your service.
Thank you to your team!

absolutely amazing service , i cant praise them enough, the team from beginning to end were remarkable, friendly professional, informative and kept my nerves at ease.

JCS were phenomenal in their assistance – over the course of nearly six months – to get my pet juvenile musk turtle from the UK to Italy. The team were incredibly responsive, and assisted with all the documentation needed for travel, as well as putting us in touch with parties on the other end to make sure that my CITES-protected little friend made it there safely.

Where things went wrong, such as British Airways "forgetting" to attach essential documentation to the animal's crate, the team were on the phones and emails immediately to attempt to resolve the situation. We were kept informed at every stage with a helping hand and a pleasant attitude. Would certainly recommend to anyone that needs to move their pet overseas.

Couldn’t say in words how wonderful the service and care we got from the beginning of my dogs landing at Heathrow to having them picked up and delivered by them to our home in Shanklin, Ilse of Wight
I would never hesitate to use them for my dogs and anyone who loves their pets should use the right company who cares as much as we do about our 4 legged kids
A massive thankyou to all involved
Cheers for bringing my staffies home safe and sound

Excellent service, very efficient, my dogs were treated really well! I wouldn’t hesitate to use them again if I ever decided to move internationally again!

They aren't very thorough with the details. While we were being polite in trying to resolve an issue, a team member got argumentative and hostile. While they got the job done, and the issue was eventually resolved when other team members stepped in, being treated like that while we were paying good money wasn't a nice experience.

We moved our rescue cat Béla from Korea to the UK - a thoroughly harrowing and confusing journey for the little dude. Throughout the whole lead up to the move to the day he arrived and we picked him up, the folks at James Cargo were nothing but helpful, empathetic, and all around lovely. Béla was processed quickly and taken great care of. I think it's a testament to the quality of care he received that, by the next morning, he's already settled, sleepy, and on his way to being his old self again. Great service. Genuinely hope I never have to use it again. Five stars.

I'm so glad James Cargo Services was recommended to me when flying our 2 dogs from Barbados to the UK. We had a very worrying time on the Barbados side, but I knew once the plane landed at Heathrow, our beloved babies would be in great hands and we'd be informed as to how they were, every step of the way. A huge relief at such a worrying and stressful time. Communication was absolutely fantastic, reassuring, helpful and calming. I can't recommend them highly enough and am so very grateful.

Thank you for your good caring service for our dog's flight from NZ to the UK. You kept in touch with us to let us know how he was doing. We couldn't ask for more, thank you very much.

Though I was very unfamiliar with the process of brining a pet to the UK, JCS was so helpful and put me at ease, knowing my pup was in good hands. I had no issues, and appreciated that if I had any questions or confusion, communication was always prompt.
Thank you JCS team!

We were incredibly impressed with the service and assistance given to us to move our dog and cat from the Cayman Islands to the UK. Clear and regular communication which was reassuring. We really felt that our pets were in safe hands!