At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule. On the day of the appoin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to do business with. Set up an appointment for annual gas service; great communication with reminders of date & time of appointment at appropriate times. Good reception staff, easy to change a... Voir plus
L'entreprise a répondu
Communication with GasSure was very good, and I received a message saying that the engineer was on his way, shortly before he arrived. Jack and John were very polite and friendly…they even made a f... Voir plus
L'entreprise a répondu
Engineer who carried out the annual service was very helpful and polite, as all staff from James Frew are, and was happy with the boiler condition. I have a service plan and have always been very plea... Voir plus
L'entreprise a répondu
4,6
Excellent
429 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No problems
the man came in and did his job efficiently I think, no trouble. He came early of which I was most grateful.
19 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Daniel, for your 5 star review.
2 engineers arrived on time
2 engineers arrived on time. Carried out work efficiently and were very friendly and thorough.
18 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Ann, for your 5 star review.
Another annual checkup completed
Annual boiler and gas check completed, all done quickly, no fuss or issues, friendly pair of guys who checked everything in about 15-20 mins and completed sign off sheet emailed to me this evening! Great service!
19 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you David, for your 5 star review.
Great service
Lad was very good knew his stuff very knowledgeable about the company I’m thinking of a new boiler and he explained a lot about the installation 10/10
18 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Jimmy, for your 5 star review.
Fast efficient and clean job
19 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Isobel, for your 5 star review.
Professional friendly service.
Professional friendly service.. answered questions with expert knowledge.Arrived on time and respected property.. Faultless.
19 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you, for your 5 star review.
Annual Service Check
The Engineer who attended arrived on time, and was very polite, interested and attentive
14 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Mags, for your 5 star review.
Réponse de Jamesfrew
Thank you Michael, for your 5 star review.
Engineer done his job ,regarding cables…
Engineer done his job ,regarding cables not tied to boiler,and cables to near pipes in Engineer report as it was yourselves that fitted new boiler , if not suitable l would reschedule for yourselves to fix
14 mai 2026
Avis spontané
Réponse de Jamesfrew
Good afternoon, if you would like to discuss these observations please contact our office on 01294 468113.
Frews keep in touch and efficient in the run up to…
Frews keep in touch in the run up to their visit, advising you of their arrival and then arrive on time. Engineers are polite and efficient and do a good job.
18 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Brenda, for your 5 star review.
Professional technician and Fast remedy…
Professional technician and Fast remedy action.
15 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Jamiel, for your 5 star review.
Been with james frew for a few years…
Been with james frew for a few years now , never had any problems , lovely staff and great communication!
14 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Linda, for your 5 star review.
Engineer arrived On time.
Engineer arrived On time.
No mess was left.
Engineer was courteous and explained what he was doing
13 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Brendon, for your 5 star review.
Réponse de Jamesfrew
Thank you Anne, for your 5 star review.
On time,efficient proffesional and…
On time,efficient proffesional and friendly
12 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Scott, for your 5 star review.
Always on time to do the job.
Always good to get a good service once a year.
13 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Ann, for your 5 star review.
kept up to date with appointment time…
kept up to date with appointment time and engineer arrived on time
12 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Elizabeth, for your 5 star review.
No communication!!!!
No communication!!!!! Engineer called and found damaged parts on the boiler. He did check for availability and found two local suppliers and said that he would be back first thing to repair in the morning. However it would appear that the office neither listens nor read their engineer's reports. So we've got to wait another 24 hours to see if an engineer can bring these parts to fix the fault, and be without heating and hot water. No point in trying to email as email address on webpage isn't recognised.
14 mai 2026
Avis spontané
Réponse de Jamesfrew
Please contact our office on 01294 468113 and provide your address if you would like to discuss further.
membership plan
the monthly subscription is great value for money, boiler serviced yearly, emergency call outs are quick and efficient, employees have all been courteous, professional and knowledgeable.
12 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Claire, for your 5 star review.
Good communication 👏 engineer pleasant…
Good communication 👏 engineer pleasant manner and efficient service 👌
12 mai 2026
Avis spontané
Réponse de Jamesfrew
Thank you Dee, for your 5 star review.
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