Jamesfrew Avis 

Very careful polite young engineer. Seemed to be very thorough.

Excellent service. Engineer comes when they say they will. Very polite and get on and do the job

Boiler service carried out quickly and with no issues. Appointment time was met and no mess made. Excellent service.

Engineer arrived on time, he was very polite and immediately got on with the job. He fixed a small leak in the boiler and then swiftly moved on to the fire. He quickly completed the work and told us exactly what was needed to be done. Everything was completed within 45 minutes. Good job.

Absolutely no problems. Men very polite and attended on time.

Engineer was very pleasant and everything was carried out to a very good standard and no mess at all . He even gad a look at one of my radiators that wasn't heating , he bled it of air and it's now heating ok .

we have been with ,James Frew for a good few yeasrs now and in that time, they have been excellent in their service has been excellent !

Good service, everything went well

Friendly and efficient service from start to finish.

Appointment for yearly boiler service made by company, saves customer having to remember. If date not suitable company are flexible to customer needs.
Engineer messages to let you know when he’s on the way and is professional and respectful.
Cost of boiler maintenance is reasonably priced.

Comunication arrived on time 1st class
20/05/2026

Service was prompt and engineers polite and efficient. The delay in getting a part and it being the wrong one on the first occasion was a bit annoying.
Telephone communication was a bit awkward. On one call the message that I was second in the queue continued while I was talking to the telephonist. Another time AI told me I’d get a call that day and asked if I’d prefer morning or afternoon. A bit confusing as it was already afternoon.

Friendly engineers, job done quick.

Easy to change arranged appointment to one that was suitable for me. Man arrived on time he was very pleasant and professional . Worked quickly and thoroughly.

Brilliant service from James Frew - communication great, well informed and job completed quickly and efficiently!

Prompt arrival, straight to the job that was required. Had to get a part for the boiler which he quickly nipped to Irvine for, arrived back and finished the job.

The company sent me an appointment time via email for the annual gas boiler inspection.
The engineer arrived on date and time agreed, he called before arriving.
He was very presentable and polite and informed me before departing that the gas boiler inspection had been completed and passed.

Hot water was left running while he was outside. Not great at todays prices and gas box cover was left open a couple of days before I noticed. Anyone could have got to it. Phoning company was a nightmare as it now uses AI at start. Engineer nice enough

Very efficient company. There when you need them. Would recommend them.

the man came in and did his job efficiently I think, no trouble. He came early of which I was most grateful.