Kaleidoscope Avis 

Kept waiting far too long on phone,
regarding my complaint on poor quality items.Had to hang up as I had appointment.I phoned back and told I would have discount of 10 per cent.
But not told how I would receive.I had to ask what the procedure would be.
It came across as not bothered atitude

I have been a customer for many years ,but for the lady few weeks I can,t access the app or my account. I contacted customer service vices who were no help whatsoever. I have tried to uninstall the app then reinstall but that doesn't work either
When I try to access my account via the kalaedoscope website, the page comes up and says welcome back, but I can,t get into it using my usual password and email address, I've asked to reset and use a new.password but I,m not being sent a link
I emailed customer service and they haven't, replied. I am so disappointed in this company that I will now clear off my balance and not order again

This site has the worst customer service I have ever experienced. Unhelpful with no knowledge of procedures. The company has no recognisable complaints procedure and even writing to their Head Office (Freemans PLC) does not deliver a response. They are a disgrace to the retail business.

The worst customer service line I've experienced in years! - Called them last year to advise that my mother (account holder) had past away. Took all the details and proceeded to do nothing with them, They continued for 12 months to send letters, flyers and catalogues to the family home where my elderly father still lives. Eventually, two weeks ago they acknowledge my complaint after months of calling and repeating the same details and told someone from the accounts team will be in touch. Today received a letter from them with someone else's name on it! They changed the name on the account instead of dealing with it as a bereavement.

I called them to explain and spent a further 30 minutes of hearing the gentlemen on the end of the phone, consistently tell me my mother is dead, her account is closed. - "Yes but why is someone else's name on the account?" - "You want to change it, it is fraud, you are committing fraud by pretending to be your mother she is dead? No?" -
I repeated myself in as plain and as simple English as was possible but the representative still did not understand that the name has been changed instead of closing the account.
Asked for a manager or supervisor, was told no they are far to busy.(Exact words)

At this point I must have repeated myself around 10 times what I was asking. Eventually I was put on hold, the representative came back and said ok we made a mistake, the name is wrong. We will change it back. "Ok great, is the account closed now?" - "No it is a different person. I need to speak to them" "Who my mother?" "Yes, is she available?"

Surely when you want to resolve something around bereavement you should be more respectful and professional rather than accusing the bereaved family member of trying to commit fraud and constantly repeating there mother is dead to only ask to speak to them at the end of the call to close there account because the past away?

Lost for words really. - My advice don't use them! If they cant be respectful when a customer has past away, I imagine they don't care about any other aspect of the business either.

I have been with them for years, I pay monthly every month. I have noticed my account is going up, I am not buying anything. I have written to them to what interest they are charging me. I am still awaiting their response. They have stated my account is in persistent debt. This is incorrect!. I have never be3n treated like this before. I will never use th3n again and would advise others not to, as they are ripping people off

Have shopped with Kaleidoscope for many years but recently quality of clothing is very poor and the returns service even worse Waiting 3 days for courier to collect not happened contacted the company now saying someone will collect but not until next week
Will not use this company again extremely poor service

If I could give zero stars I would - Appalling company with terrible Customer Services - who just lie to you and give false information around the cancellation of orders.

I have had issues with them in the past, but yesterday inadvertently placed an order by mistake. I contacted them ten minutes later to cancel the order - after much messaging back and forth on their so call "chat" - I was told that the order COULDNT BE CANCELLED THEN - as it was not showing on their system!!!! Not sure how it could not be showing on their system when I had received an order confirmation. They told me I would have to wait until the next day (today) and I could contact them and the order WOULD BE CANCELLED. So today I contact Kaleidoscope both by phone and by "chat" to cancel the order, to be told "OH THERE IS NO GUARANTEE WE CAN DO THAT, WE WOULD HAVE TO PUT IN A "REQUEST TO CANCEL" THAT WILL TAKE 24/48 HOURS DURING WHICH TIME THE ORDER MIGHT BE SENT OUT"!!!
HANG ON........ that's not what you told me yesterday!!! I have been told there is nothing they can do and basically I have to wait and see what happens. I have asked to speak to a Supervisor and surprise - they are all busy!!! What annoys me most is that I was lied to and they are giving out false information regarding their order cancellation process. I am now left in limbo - I dont want the goods, but they have taken my money!!

As previously said I have had issues with this company before around refunds and now this!! NEVER WILL I ORDER FROM THEM AGAIN!

I ordered a dress on the Monday and was told delivery weds or Thurs. I needed for my friends funeral on the Friday. Emailed to say required urgently and would happily have paid extra. It never turned up until 11 days later. I’ve disputed this with my bank as it cost over £120. They’re now bombarding me with offers yet never responded to my repeated requests. I won’t use again.

Following a wasted 25min online chat today to try & sort my outstanding payments- I was left distraught! This advisor wanted to probe deeper into my health reasons for falling behind- totally unprofessional & not proportionate line of questions! Absolutely appalling!

According to consumer law sellers are duty bound to refund customers delivery charges on purchases.

Except Kaleidescope who are a law unto themselves.

Dealing with their customer services was impossible.

Suffice to say I shan’t be purchasing from Kaleidescope in future.

i ordered the anti-aging peptides, they sent RELAX, a different formula that i have no interest in. They refused to refund me, offering 50%, then 60%, then 70% off the price of the RELAX. very frustrating. just refund the money already.

The champagne kaleidoscope midi pleat dress received today is outstanding quality.and half price , available up to size 24 ......anyone receiving this will be happy I'm sure .thanks

Don't buy from this site they won't cancle relaised I purchased wrong item within 6 hours canled and the supplier just ignored it this was 2 days ago and today its entered the evri network I rang loads of times promised would be canled they dnt care and think its fine to send items thinking im going to keep them I now have to return the item and wait for a refund up to 10days ive got no curtains and cant buy anymore until I get refunded thanks kaleidoscope 1st and last time il be ordering form you

Used Kaleidoscope for years but unhappy this time. Ordered trainers, arrived with info on company called Lemonade. Trainers too big but couldn't return to Kaleidoscope using their returns label as I usually do, had to return via Lemonade and pay Royal Mail postage. Put me off ordering again after many years as a satisfied customer.

Seem to keep losing track of my returns (please people keep return receipt )
I am not going to order anything else as I’m fed up with having to get in with them touch nearly every time with a problem

Trying to return a rug , had numerous returns booked that were either a no show or a car that couldn’t take the rug or a van that said the bar code wasn’t correct for his carrier.
Numerous phone calls to customer service who are really unhelpful. Tried emailing to no evail. Tried live chat to no evail.
Still have the rug stuck in my hallway . It’s super difficult to talk to someone who can actually resolve this situation. It’s been dragging on a month now. It’s getting beyond a joke .
Can’t wait to cancel my account. Never dealt with such an incompetent company. I’m so disappointed as it’s a well established company 😟

The worst customer service of any company I have ever dealt with. A fraudulent account has been opened in my name, trying to talk to someone regarding it was impossible I held onto the phone for 30 minutes although there was only one in the queue so I gave up.
I am sure that if things go well all is ok, but abandon hope if something goes wrong.

Want to buy the ella lace tee but this company doesn’t give product details such as the length of the top so I can’t buy. Other retailers do, so will get elsewhere.

Ordered a Phase Eight fascinator for a wedding. When it arrived it was in a box in a bag. The bag did not have “fragile “ on it and when I took the box out the bag, the box was already opened one end. The top of the hat was pushed in and there was a crease all the way along one side of the hat. Obviously it will be returned. Why it wasn’t packaged so as not to be damaged is beyond me.

Ordered 4 swimsuits, 2 from Kaleidoscope and two from their sister Company Regatta. Order a return but only the Kaleidoscope ones where showing able to return, booked the return and was told to put the 4 in the same parcel. I did, 8 days ago, the two Regatta items are still not showing, neither is a refund. I know to wait 10 days but not confident. Used this company for many years and it’s gone down hill.