Kloeber - Made To Measure Windows and Doors Avis 

I had new front door and bi-folds installed and arranged by Rebecca, Tony and Sam.
Absolute tip-top service, polite, respectful, friendly and professional, and went out their way beyond that was required to supply and fit my new doors.

Tony, Sam, Marek, Pappy worked diligently and carefully in extreme weather conditions (it was very hot!) to get our beautifully constructed units (KustomSlides, Fixed window, funky front door and casement) fitted this week.
Tony went all out to quickly resolve some unfortunate issues with missing parts/brackets/clips (not the installation team’s responsibility) for an additional exterior doorway and wrong sized glass for another unit and together with Rebecca in the office managed to come up with a final fitting date for the remaining exterior door by the end of the month. This was despite their own schedule being very tight. We too have a tight turnaround in terms of planned on going works and this was clearly taken in to account. Thankyou Rebecca/Tony.
All the installation team work so well together; they are organised, punctual, tidy and respectful going the extra mile to ensure attention to detail. As the missing parts have delayed completion and left one entrance exposed, Tony and Sam even spent some time in the scorching sun constructing framed panels to temporarily secure the entrance.
They also helpfully moved some materials out of our way as my husband had recently had a knee operation making it impossible for him to carry anything.
We cannot fault the installation team’s knowledge, precision and teamwork. On top of that they were friendly nice people who clearly know their stuff and work very hard.
Thanks also to the delivery guys who managed to find us, navigating some very heavy doors via our farmyard with care.

The units themselves are exceptionally well made and they fit perfectly. This is thanks to excellent workmanship and the additional optional survey and pre installation process which we are very glad of.
You may wonder why five stars when things were not altogether as they should be? Well, up to now our experience of Kloeber has been exceptional and while we were initially disappointed that not all the work could be finished, the installation team were so committed to putting things right and the quality so good it is hard to give less. Hopefully we will continue to be proven correct in our review and we look forward to our completion. Many thanks!

Avoid like the plague! I spent £10k’s with them only to have the Uberslide not fit properly. After 3 failed attempts to fix it, they called on the morning they were supposed to be here to say one of the team had called in sick, so couldn’t come, this happened 3 times, with the exact same excuse!!!!!! The last time was over a week ago and no one has bothered to call me to rearrange. What’s even worse is that this was reported to them initially over 5 months ago, it’s taken that long to get nothing done! What a way to treat a customer! Happy to take the money, not happy to fix their mistakes!

Update: After me chasing they've come back with a date a month later for the work to be done! Absolutely unacceptable. If only they cared about their existing clients as much as grabbing money from new clients!

Great customer service. We had Kloeber fit large sliding doors and they were helpful and responsive throughout the process. We had Lee help us through the process and he was really great at responding to all our questions promptly. The doors have been fitted now and look fantastic and work smoothly. Thank you.

Although in the end we decided to go with another company because they could also incorporate our necessary structural glazing into the over project, I highly rate my experience with Kloeber. Chris Jones was my point of contact, and he was kind, knowledgeable, and quick to respond in an honest, personable way to all my questions as I navigated the tricky world of bifold doors!! Who knew it was such a labyrinth of prices, options and different specs?! Chris had my back, negotiated a handsome discount for us as a gesture of goodwill, and generally was all-star. I'd recommend them in a heartbeat.

These are well made and attractive doors. But their after sales service is appalling. They give a 10 to 14 day response period (not too helpful when your front door is not working). They will not visit to repair or maintain the doors. Once you have paid you are on your own. I was sent a video of the wrong door hinge when mine needed adjusting. Go elsewhere if you want to keep your doors working.

Great job Rees , Mark and Dom thank you for the beautiful new door!!Adam

Ref: KLO78338
Matt Scanlon from Kloeber visited our property today to review and fix a few minor issues with the casement windows. He was polite and very professional.
He identified the fault quickly and it was soon resolved to a high standard.

fast, attentive with solutions focused employees.
Such a breath of fresh air in todays 'Wait 6 weeks for anything' customer service culture.

special hat tip to

Aidan Clifton
Aftercare Coordinator

Many thanks to Tony, Sam and Matt for a really great installation service. They kept us informed throughout. Went the extra mile to make sure it was all to our satisfaction. Very friendly guys; a pleasure to have doing our work.

We had a first class visit from Tony and his team Matt and Sam on Monday. They were punctual and really helpful and polite at all times. They fitted a huge glass panel for us and we were so impressed by their professionalism and efficiency. They took great care to leave the site spotlessly clean. Thank you for doing such a fantastic job! Also a big thank you to Rebecca who arranged the job for us and made sure that everything ran smoothly. Thank you to you all! We would definitely recommend Kloeber to anyone looking for an outstanding window company.

Ordered a new front door - aluminium funky front. This is our second door and frame supplied and fitted by Kloeber. We remain very happy customers. There are cheaper products out there, but this really is a case of “you get what you pay for”. Product is incredibly high quality - great in terms of heat insulation and security - and it looks great into the bargain. Installation team of Tony, Matt, Sam and Darren did a superb job in all respects. Worth noting in particular that the team was punctual, they cleaned up after themselves, pleasant and were very respectful. They also went above and beyond and helped with making good around the frame, removing some old silicone from the bricks amongst other things. Difficult to know how the process from order to install could have been any better. We’re very happy and strongly recommend Kloeber, its products and its team.

Matt Daye came to replace a locking mechanism. He was friendly, efficient and clearly very knowledgeable. Many thanks

Fitting of bespoke oak french doors - South Petherton, Somerset please with the product and high quality fittings.
Fitting team of Tony, Matt and Sam - excellent workmanship and explanation of how they would be fitted, aftercare and answering any questions - credit were a credit to Kloeber.

I’ve had my windows and doors for over 5 years now and still get compliments as to how good they look still.
I was incredibly happy with the service I received before during and now after the installation. Chris Jones has always been incredibly helpful.

Lee Bowers has been amazing at all stages of the process. From following up on the initial query, to supplying a quote and checking he understood it all. Provided great feedback that shaped our final design decisions and has been politely persistent to see if he can help. Highly recommend getting in touch with Lee @ Kloeber for your windows and doors.

Had a problem with our ‘Funky’ front door, unfortunately the multi locking system failed. The door was under guarantee so contacted Kloeber who after asking for some photographs quickly got the process of dispatching a spare underway and said if we felt confident that the fitting process was a DIY task. Unfortunately the spare was faulty, but the service department again quickly sent out a replacement. My son in law contacted the technical department to check details of dismantling/fitting and they were excellent. Things went a little off course at this point, as we discovered that we had not been sent all the parts, but again service was excellent and technical help the same. All OK, but then problems with the erurocylinder, so speedy replacement sent. Stripped everything, ready to reassemble…, but the lock was the wrong size. We sorted that one ourselves, and with an out of hours call to the wonderful fitters the door was back in working order. Yes, we had a few problems and ended up paying for a new lock, but dealing with the staff at Kloeber was a pleasure. Clearly some issues at base, but thank goodness for the staff, particularly the fitters who are a credit to the company. Would I use Kloeber again, yes without hesitation. Compared to some of the dealings with dreadful suppliers in the past this was yes a bit frustrating, but staff saved the day.

Really pleased with my new doors. great quality.

Tony, Sam & Matt did a fantastic job installing my bi fold. professional and clean and tidy.

Regards
kevin

Fitting team Tony Sam Matt and Rebecca from logistics. Sales Chris Jones
Great team, nothing was too much trouble. Logistics perfect window carrier provided to get windows into a Victorian property with all the challenges of a tight space.
Great team highly recommended everything worked and everything went to plan.
Absolutely delighted with my wonderful Kloeber windows.
Would not buy windows from any other company as my other windows 6years old look brand new and glade perfect.

I don’t want to argue, I will just state two facts.

First, before making the door, you did not take actual measurements of the Structural Opening. Instead, you only estimated the dimensions based on the finished floor height.

Second, the fact is that my door was larger than the actual door opening, and the size did not match. In the end, you had to break a layer of bricks below the door just to fit it in.

Despite these undeniable facts, you still refuse to take any responsibility. I have never experienced such poor service before!

What’s even worse, I found out that this company is merely a middleman. Both the door manufacturing and installation are outsourced. As a result, their costs are high, their prices are high, but their quality and service are extremely poor! No one should ever choose a company that takes no responsibility for its work.

To your unreasonable reply, here is my response ：
We have emails as evidence regarding the issue of providing dimensions, and at that time, we emphasized that as customers, we are not responsible for measuring the dimensions. This cannot be denied!

Your service is inconsistent with standards. For example, during the first installation, a door lock was not installed due to incorrect dimensions. During the second installation, a lock of inferior quality was used, which does not match the quality of the previous one.

The company’s principle is that all problems should be solved and taken responsibility for by the customer, not by them. All emails and evidence are available, and we will further pursue your responsibility!