Krispy Kreme UK Ltd Avis 

I had to contact Krispy Kreme regarding an unfortunate incident that happened in the Tesco car park, and I was genuinely impressed with how professionally my complaint was handled.

The team took the matter seriously, communicated clearly, and resolved the issue quickly, including reimbursing the costs I had incurred. What could have remained a very frustrating experience was turned into a positive one thanks to their fair and respectful approach.

It’s reassuring to see a company that truly listens to customers and takes responsibility when something goes wrong. Excellent customer service and a very professional response throughout the entire process.

Thank you again for handling this so well.

Ordered limited edition Valentines doughnuts and despite paying extra for Saturday delivery we have no doughnuts or communication from the company. We did get a message from courier to say they had not received them. Unable to contact by phone or chat. Email returned a message saying order cancelled and money would be in account in 5-10 wd. Could NOT recommend this company to anyone.

Customer service is absolutely amazing! The person (Paige) helped me so much and solved my issue so fast, I thought it was going to be a slow process but it turned out to be one of the fastest processes ever, thank you Paige!

Despite my order not turning up, i had a response within half hour of my email apologizing for this.
They have rescheduled another date with no expense.
I was also offered a refund.

Rebecca was very quick to reply and deal with my query , first class customer service.

Rebecca was wonderful! Handled my enquiry promptly and happily. In a world that seems to be lacking in good customer service, she is a shining star! She is credit to your company and I hope she is greatly appreciated 😁

Had issue and emailed in. Rebecca was fantastic and sorted everything really quickly

so easy to use the web site for orders and enquires being a pensioner i find used the internet a bit to much with most sites
Rebecca was very helpful towards me

Lynn was very helpful adding my smiles to my account.

Wanted to change the date of my delivery, so emailed to see if this was possible . Very quick response & all sorted. Thank you

Needed to order Fundraising dozens for a school event. Couldn't get the desired collection day when wanting to place the order online, so I gave them a call. The lovely Rebecca was extremely helpful and accommodating, and helped me throughout the whole process to get my collection date when I needed it. Plus doughnuts are always lovely and fresh. Fantastic service!

Unfortunately I had to contact customer services due to a voucher for a free doughnut not working at Tesco but Rebecca was able to get it sorted for me very quickly and easily. Thank you for the help, I'm very much looking forward to my next visit to one of your stores!

Krispy Kreme is the epitome of delicious goodness and always leads to a dough filled smile. Their Customer Care team also bring a smile - Angela especially deserves a shout out.

Angela was super helpful in amending my fundraising order. She also responded to follow-up emails really quickly. Great service!

I order multiple times a year from Krispy Kreme and have never experienced a problem until my most recent purchase... Unfortunately my doughnuts turned up late...the order was incomplete and the seal on the box of doughnuts that did arrive had been broken.
I wholeheartedly believe that you only really begin to learn how good a company is when things go wrong with an order and I'm very happy to say that the customer service at Krispy Kreme was exceptional when dealing with this problematic order. Lynn was outstanding...truly bent over backwards making sure I got a full replacement order as well as a full refund...some of the best customer service I've ever received. It is because of her excellence that I will happily continue ordering from Krispy Kreme...it could have gone very differently after the disappointment of my order not arriving for a birthday party. Thank you Lynn so much ..you truly are a star!!!

Rebecca was very helpful and responded and solved my issue on a Saturday morning very swiftly.

After being let down by the usual courier (DPD).The customer care team went the extra mile to sort out the delivery for my wedding day arranging Citylink to deliver a replacement order for 0745 on the day Paige was outstanding on arranging the replacment and Angela contacted me on the day to ensure the order had been delivered. Thanks

User of Krispey Kreme donuts, logged on after purchasing a box and went to add code on app etc and witnessed my smiles balance was deducted I was not happy and Lynn at customer care, with good will gesture returned the smile balance, yes they do expire which I didn’t know about. thanks for giving my smiles back that I already had ;) so anyone like the idea of using the app yes they do expire.

We were only delivered 6 donuts, instead of the 30 ordered. What a disappointment as they were for the team in the office. When I called up, Lynn was very sympathetic with the issue and she has promised us a full refund. It must be mentioned that this is the only time I have ever had an issue. I then went to various locations to find more krispy kremes, it is sad that many of them have been taken away recently.

My order got lost and then found by DPD,but being perishable and all i reached out and Lynn from customer service,made sure everything got sorted right away. Polite and fast response.