Kudos Showers Avis 

When you buy such a large shower screen (1500mm x1250mm), you expect that the 3rd shower screen would fold in neatly to form a shower cubicle over the bath. I even got a retailer to ask the Kudos manufacturers who confirmed back to them this was possible. But alas no! When you turn the 3rd screen in, you have a 15mm gap from top to bottom between screens 2 and 3 with no seal and so a soaking bathroom floor. The gap in the seal between screens 2 and 3 sitting on the bath edge when closed also leads to water escape on to the floor. This Kudos Inspire 3 Panel In Fold shower screen is an extremely disappointing purchase but now that it’s up and I paid a plumber to install it, I am seriously inconvenienced and out of pocket so buyer beware! Bought it fromQS Supplies

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Once bought and installed I realised the third screen could not fold in to make a cubicle but if a member of your staff had known their products and had advised me of this, I would not have bought this shower screen in the first place. A bit of product training wouldn’t go amiss!

We had a Kudos shower installed in 2020 - chosen because of the style and British made - and were extremely pleased with the service we received. When our local plumbing store failed to deliver all of the parts and kept prevaricating for weeks. I phone Kudos and the problem was solved in two days. When we revamped the next bathroom we automatically decided to have a Kudos shower and like the non- slip tray. Again, when the bottom seal failed, their service was fantastic - prompt and professional. We wouldn’t hesitate to recommend them.

Excellent customer service. Anne dealt with my query and found a solution very quickly, keeping me informed by email as the solution to my problem was actioned.

Linsey is very responsive and helpful.
She turned my tentative query into a firm order within hours.....

Such wonderful customer service was a pleasure to speak to the young ladies, who helped me sort everything out for my replacement hinges for my shower

I contacted customer service to see if they could help identify the quadrant shower that was fitted in my bathroom and which replacement parts I needed to order to get it working again.
I spoke with Lindsey who was brilliant and went the extra mile to help. I am now waiting for the parts to arrive so I can get my plumber to fit them. Thankyou for such fantastic customer service and a massive thankyou to Lindsey who is a genuine star!

Gemma Burns was extremely efficient and very friendly. I was very stressed as our shower had been out of commission for nearly a week. She did everything she could to help and arranged for the item we needed to be delivered as soon as possible. I cannot commend her highly enough.

Great service from Kudos, I had an issue with the delivery of a spare part, my fault, I ordered the wrong one. Emily in customer services was excellent, resolved it straight away, very professional and efficient.

Absolutely fantastic service from Kudos Shower Products. They go above and beyond for their customers and are quick to solve your problems. I ordered a seal for my new tray and it was dispatched quickly and it arrived the next day. Problem solved. Gemma, Sarah and all the team are cracking and I would highly recommend them for your shower solutions. Cheers Guys

Placed an order last week which was shipped very promptly. There was clearly an error with the courier and I notified the Kudos sales team. They replied in under an hour acknowledging the issue and confirming they were reshipping a new order. Genuinely couldn't have asked for a better response.

Do Kudos use good quality materials and accessories? As an experienced plumber and builder the answer is a clear no ! We fitted a shower recently and the supplied wall anchors and screws were utter rubbish. The screws and anchors that whilst marketed by Kudos had nil quality control approvals and are certainly not fit for purchase. The plastic anchors buckle immediately on insertion and the screws failed immediately. The job was delayed 3 hours whilst the kudos ones were extracted and alternatives found.

Emailed via their website to ask for advice on spare parts. Reply less than 24 hrs later, with link to spares needed and a helpful message re warranty options. Our shower unit is 12 yrs old, so not in warranty! Altogether a helpful experience. Thank you.

We purchased our new Kudos shower screen via an agent, only to find a small screw cover missing. Contacted both the agent and Kudos and bingo, we had the spare part posted immediately and finished the job. An excellent product and 1st class service from both the agent and the manufacturer. Highly recommended, I suppose it was because they are Northern, and know how to treat customers well.
Thank you.

Prompt reply , relevant information provided.

We've had a kudos shower screen for about twelve years and have been very happy. Well worth the expense. I would not hesitate buying another of their products.

I contacted them for some spare parts. Screw caps for the towel rail to be precise, as one have given up. It probably had something to do with me taking down the screen to replace the silicone around the bath a couple of weeks previously.
Don't use the towel rail to lift the screen!
They were very helpful at Kudos and said they would pop a couple of screw caps in the post.

What can i say that all the 5 star reviews haven't said, its fantastic to find a company that still has a service to its costumers! there product is very good and they back it up with a fantastic product support service! any parts like seals always available and sent out promptly and my last experience shose total support for its customer second to none. i wont go into details but the support was unbelievably GOOD! If only car company's were 1/4 ( 1/8 even) this good then we would all be very happy , ( but then i doubt we would be buying new cars ) I cannot recommend Kudos highly enough

I had a Kudos shower screen installed several years ago. Due to a bathroom refit, I have ordered some new parts to refit the shower. Over the years, I've ordered the odd spare due to wear and tare. Kudos always provide a great and prompt service. It's great to also still be able to get parts easily. One of the new parts was bent in transit so returned. I called Kudos and they arranged for a replacement immediately via their office to ensure it is undamaged. They have kept me up to date. This is especially important as the fitter needs to be kept informed.

The shower screen is of excellent quality and still looks like new several years later. It has never leaked! Their service is excellent. I cannot recommend them highly enough. It is well worth the initial outlay.

Thank you.

I have had my shower bath screen for few years now and needed a replacement part. It was easy to get one from their own side and customer service provided all manuals and assistance with replacement

One of the rollers on the moveable door of our 20+ year old Kudos shower finally failed. Looked on the comprehensive website for spares but wasn't sure which model we had. Called and spoke to Anne and ordered a spares pack of rollers. Emailed with follow up question and had reply by return from Anne. Rollers arrived next day and I also received email with fitting instructions. All now working well. Service was amazingly good, and it's also very impressive in today's world that the manufacturer carries spares for their equipment after such a time. Highly recommend Kudos.

I contacted Kudos expecting to buy a spare part for my shower screen. I sent previous proof of purchase and although I’d bought the screen in July 2021 it wasn’t actually fitted until the November, so technically I’d missed the 2 year warranty period. Lindsey was very helpful and said she would honour the warranty as a goodwill gesture due to me having had the screen fitted later. This was a pleasant surprise. Communication was excellent and it was all sorted the same day. What great customer service !.