legendURN Avis 

After receiving an email from Legend Urn saying they had not received back the item I posted which cost £135 . Very disappointed that the parcel has vanished into thin air, and that an item that is on a .co.uk website actually comes from the Netherlands makes it even worse as who knows what happens to returned items especially when you cannot send the items back as instructed on there website. Well never again would I order from this company. The item I ordered was to big so sent back and was going to order the correct sized item. But will now have to save the money I lost and find somewhere else.

Easy to order during a very stressful time. Good communication. Delivery time accurate. I was worried it may be damaged in transit, but it arrived extremely well packed and undamaged. Beautiful well made Urn. Highly recommend.

Bought for the sudden passing of my partner. I got the green and gold urn. It arrived within the delivery time and was well packaged. Exactly what I was hoping for.

Lovely product. Packaged well and arrived with no damage. Very pleased with the quality and is just what I wanted. This will hold both my Mother and Father together. This urn is discrete and will be passed on to my Daughter when the time comes.

Lovely item. So well made and just what I wanted. Delivered quicker than time given and well packaged.

I returned the urn straight away as the craftsmanship was of a very poor quality. I was promised a refund for the urn and the return postage. Whilst I have now received a refund for the urn, I have sent multiple emails chasing the refund for the postage for the past 5 weeks and keep being told that it has been passed to their administration department to process. Nothing has happened. I am still owed £99.34 in postage by Fed Ex, the same carrier Legend Urn used to deliver the urn to me. This was the cheapest carrier service I could find. :-(

UPDATE - I have now received the refund and an apology from Legend Urn. They have acknowledged issues their end and I respect their honesty. Thank you for your response.

I brought an urn for my beloved family dog who we lost recently and was not impressed, it took quite a while to arrive and then when i opened it it was very low quality and also the stopper had glue leaking out and looked very dodgy, i have processed a return but am still waiting on confirmation and my refund. Not great service when its such a difficult thing to buy and such a sensitive process

LegendURN acknowledged my receipt of a damaged item, replaced it promptly and covered all postage charges - thank you.
After an initial disappointment I am now very pleased with the replacement.

Great service and excellent product

Good service. Just the urn was alot smaller than I had thought for the Price.

The Urn arrived damaged. The foot was snapped and the base plate was scratched, unusable. This probably occurred due to the weight of the Urn as the delivery box was undamaged. Customer service took forever to reply up to a week. I had to repeatedly send emails. After a number of emails and photos they offered me a refund if I returned a 7kg urn at my expense. I asked for a replacement screw and base plate I would pay for the extra items. No reply. I have now had the damage repaired locally at my expense. This has been a long stressful time. My 13 yr old beloved son’s ashes can now rest in his final place. I would advise LegendURN not to screw the base plate to the urn before delivery, wrap it separately in the box, and improve customer service, everyone who orders from you is emotionally devastated.

I bought an urn which was described on the seller's website as being made of glass fibre. A non-metal container was required to take it through airport security. When the urn arrived, it was made of metal. I had to return it and so far I have not had any further response from the company.

Prompt delivery (6 days); easy enough ordering process.

Very happy with the personalised urn I received & the engraving on it. You were very helpful & understanding in my needs. Thank you all at legend

Grateful for your service.

very helpful and the quality of my braclet is 10/10

Ordered 3 x memorial ashes urns from this company,found the website easy to use.
Communication was excellent.
Date given for expected delivery was fairly accurate (day early)
Packaging was excellent
Would definitely use this company again, and would highly recommend to others based on my experience

Delivery time was awful...telling me an item was in stock when clearly it wasn't...loads of emails and a month later it arrived...product is good but not happy with having to wait to collect my wife's ashes after been told the urn would be with me 5-10 days

The Urn is beautiful. Was delivered early and was as the picture showed.