LittleMadam Avis 

Really happy with the customer service and the quality of my item! I had an issue with my dress, a fault which seemed to be completely random and a fluke but I got in touch and the response was very quick and very polite. My faulty dress was arranged for collection and a new dress was sent the next day for delivery. A very pleasant experience of what could have been very stressful. The quality of the dress is fantastic and a lovely soft material. Very happy, thank you ☺️

I ordered two dresses and a fascinator from little madam.
The quality of the dresses is amazing. Postage was quick and the company keep you updated about your order.
I had to return the dresses as I needed a different size but the returns process was simple and no issues with the refund.
I ordered the next size and it is perfect.
I will definitely order from them again!
Thank you Little Madam!

Quick delivery the dress is absolutely stunning and fits me perfectly thank you x

It just wasn't what I thort it would look like that's all

I bought the red Erica square neck midi dress for a family wedding. It arrived in good time, fit perfectly and made me feel wonderful. I also got loads of compliments. Thank you, will be buying from you again!

Ordered and received within 4 days using standard delivery! The quality is fab, the dress fits beautifully and looks just like the photo online. Was a little skeptical as I hadn't really heard of little madam before but im so impressed that ive already recommended to all my girls and will 100% be ordering again very soon.

Beautiful dress . Great company to buy from.

Delivery was fast just 2 days, beautiful dresses, lovely thick fabric, they look just like on line, definitely will be purchasing more.

I needed a dress for the royal garden party and fell in love with Betty blue and the matching fascinator! The customer service in helping me rectify a botched order (nb I botched it, not the company) has been awesome, resulting in a super quick delivery. The dress is beautiful and material/cut is great quality, looking really elegant with lots of movement AND POCKETS!!!!The team have been a pleasure to deal with - professional, friendly and funny. Above all the whole process has been super efficient. I highly recommend the company for their items but especially the customer service - thank you so much x

Little madam have given us such excellent service with a recent return order that ended up with them instead of the company it was meant for! They went out of their way to help us sort it out and get it to the place it was meant to go which they didn’t need to do and we are very grateful for their help! Would 100% recommend this company!

Ordered 4 dresses came within about 2/3 days. I am normally a size 10 but went with a size 8 as I only have a small bust they fit perfectly, they did need ironing but that’s to be expected they are so lovely & flattering & look so classy, can’t wait to wear them on my hols. Thank you

Love these dresses so many to choose from. I've bought 3 dresses and all of them look great. I had to return an item one time and it was no trouble at all. Buy with confidence in this company and stress free

This company has been a dream to deal with. Their customer service has been first class. Seamless!!

Amazing products, dresses are stunning and very fast delivery cant wait to order more from this store

The order came really quickly and the drrss is beautiful

I ordered a dress from them in size 10 and i loveddd it! It is so pretty, good fabric, was very well packed, well communicated and shipped on time. I tried it on and I felt so Pretty..even my toddler said "wow" when he looked at me wearing that dress. Definitely going to order more from them. ❤️

I ordered a dress for my daughter's wedding for which I have been searching for for months!! delivery was prompt and the fit is lovely nice material, will definitely order again,many thanks

The quality of the dresses are excellent. They are true to size and fit lovely . I now have 2 . The delivery was also swift. Highly recommended

Unfortunately, I've had a very poor experience with Little Madam !

I ordered 4 dresses, totalling just over £80 in the sale. These have never been received and trying to get assistance has proven difficult. I initially reached out and my honesty was questioned, although I paid the additional fee relating to postage coverage, when I explained these hadn't been recieved, I was just sent google images of my home address and the GPS image from Royal Mail. I then tried to claim through PayPal again, they didnt help and just sent the same information to PayPal.

Whilst I acknowledge the GPS location is my address, the parcel has not been received. I reached out for a 3rd time asking for help and qouting thier own policy to be told they can not help.

I am now in a position of having no dresses, £80 down and recieved no help trying to resolve the issue. I paid the additional money for Shipping Protection.

The website states, in respect of Shipping Protection "This excellent minimal cost covers you against loss, damage & theft during delivery & we highly recommend it as you won't have to go through the claims process & wait to be refunded or have a replacement sent. You will get priority service for any delivery issues" this is not what has happened in my case !

I have now had to independently raise a case with Royal Mail, with absolutely no support from Little Madam.

It seems they have absolutely no customer services or support when parcels go missing, they just choose to ignore messages or decline to help....

UPDATE.

After months of waiting Royal Mail have accepted the loss of the items and provided me with a refund !! Proof that errors can be made