Excellent. I am always sceptical ordering from unknown online companies as have been scammed before, but excellent service here : hatinator and bag arrived within a couple of days. Very pretty and g... Voir plus
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Ordered and received within 4 days using standard delivery! The quality is fab, the dress fits beautifully and looks just like the photo online. Was a little skeptical as I hadn't really heard of litt... Voir plus
L'entreprise a répondu
Customer service. Had ordered a dress and the team quickly let me know that it was the last in stock and had a defect. Gave me options for alternatives, but opted for a refund which was issued strai... Voir plus
The dress was perfect ordered two sizes to try! Option to protect the purchase so a replacement would be sent immediately if there was any issues which was a good option as some couriers are useless a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour femmes
- aussi dans
- Fournisseur de textile
- Magasin de vêtements
- Magasin de vêtements grandes tailles
Écrit par l'entreprise
Affordable, high fashion brand for women. UK based.
Coordonnées de contact
85-87 Fidlas Road, CF14 0LY, Cardiff, Royaume-Uni
- info@little-madam.co.uk
- www.little-madam.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Lovely dress quick delivery good value…
Lovely dress quick delivery good value for money

Réponse de LittleMadam
Brilliant service
Brilliant service. Arrived quick. The dress is beautiful for my granddaughters wedding. And a very good price.
very pleased with there product and…
very pleased with there product and there delivery time being it was at christmas
awesome
awesome , super fast delivery, excellent service, highly recommend, also FAB FIT and super stunning clothes.
Customer service
Customer service. Had ordered a dress and the team quickly let me know that it was the last in stock and had a defect. Gave me options for alternatives, but opted for a refund which was issued straight away.
No purchase, but definitely a lot of consumer confidence, will be shopping here again.
Wedding guest dress
I bought 2 dresses to try for a wedding I'm going to. Both arrived fast and both lovely. Sent one back and was refunded quickly. Good service would use again and recommend.

Réponse de LittleMadam
Couldn't fault any aspect of my order
The dress was really lovely. Also different from anything on the High Street. Price was very good too as was delivery. Very fast. So great customer service as well.
Another element I liked was that it is a UK company based in South Wales where I live.

Réponse de LittleMadam
Once you buy from here you won’t stop
Purchased a dress for a recent wedding, service was exceptional, purchased on the Friday and was delivered by Saturday.
Communication regarding the whole progress was on point.
The dress received was high quality for great value and was actually much better than expected. Looking forwards to showing it off. Will definitely be looking through the shop for more dresses

Réponse de LittleMadam
Fantastic service from start to finish
Fantastic service from start to finish. This is the second time I have ordered from you this time ordering 2 sizes as I wasn’t sure of the fit.
Returning one was so easy.
The only dilemma I have now is which dress to wear to my sons wedding
😂

Réponse de LittleMadam
Loved my Dress..so ordered…
Loved my Dress..so ordered another..helpful and responsive when I asked for advice on delivery.
Would definitely recommend.

Réponse de LittleMadam
Great quality dresses
Very good quality dresses
Great fitting and well worth the money
Excellent customer service
10 out of 10

Réponse de LittleMadam
Amazing!
Amazing customer services and quick responses. Clear advice about sizing and very clear it's a real person replying.
Dress was beautiful and washed perfectly! Air dried on a hanger as advised and it looks brand new again!

Réponse de LittleMadam
I sent a dress back
I sent a dress back , and after not hearing anything i asked for an update , my dress was tracked down and I was accused of damaging the dress and it smelling ‘slightly of perfume’ therefore not Eligible for a refund.
I was allowed to have the dress returned to me so now I’m stuck with an expensive damaged dress, that by the way does not smell of any perfume.
I sent the dress back in the condition it arrived in , I wish I had taken photos before returning and avoided being accused of wearing the dress before returning.
I’ve since read through these reviews and it comes across as the person replying does not like to give refunds and she argues back like a child.
I will not use this company again and would recommend avoiding this business if you want a hassle free return.
The dresses aren’t cheap , the quality is ok but the customer service is appalling and she is always right.
I look forward to her reply to this review.
I never wore the dress and it does not smell of perfume , you just don’t do refunds.

Réponse de LittleMadam
Never heard of "Little Madam" until it randomly appeared on my news feed...so glad it did😀
Excellent customer service, I had a slight problem with an item which was rectified quickly & efficiently.
Beautiful dress, fit true to size. Lots of styles & a great range of colours.
I purchased the Amalfi Coast dress for a wedding, it's perfect.
Would I recommend this company.... absolutely 100%

Réponse de LittleMadam
Really fast delivery
Really fast delivery, clothes for really well and we're good quality

Réponse de LittleMadam
Excellent service
Excellent service. Dress is lovely, went up a size which is fine, fits lovely. Quick delivery as well. Will definitely use again. Thank you

Réponse de LittleMadam
Overall great…
The dress was perfect ordered two sizes to try! Option to protect the purchase so a replacement would be sent immediately if there was any issues which was a good option as some couriers are useless and it’s a pain trying to claim and get the good if it happens! Luckily the order arrived with no issues! Sent the larger size back as sizing was standard. The dress is beautiful and looks more expensive than it was! The return was easy to do and a refund processed within days of returning! They will be my go to dress place now

Réponse de LittleMadam
The dress I purchased is just…
The dress I purchased is just beautiful. The material, the fit the look just everything about it. So glad I found this site just so much better than high street stores. Thank you for my perfect dress for my nieces wedding x

Réponse de LittleMadam
I bought an item from this website
I bought an item from this website. Looked totally different in real life compared to the advertising pics so returned it same day. I found a whopping £7.95 deducted from refund price because apparently the return postage AND the original postage was deducted from that sale.None of this was made clear initially when purchasing and when I questioned the company their response was that this is standard practice. This is NOT standard practice- iv bought items from many websites who may charge a return post charge but def don’t double the price by throwing in the initial delivery cost too. Won’t be buying again.
ps i’ve been having numerous emails from them going back-and-forth and the responses from them are so verbose and rambling that I decided not to engage in arguments with them.

Réponse de LittleMadam
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