Luvele (UK) Limited Avis 

156
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 2 sur 5 étoiles

VERY BAD Customer Service.. Do not do what they pledge to do, like sending 'confirmation email' and it gets even WORSE. They DO NOT bother to REPLY..

L'entreprise a répondu

Noté 5 sur 5 étoiles

I absolutely love my Luvele Pure Yogurt Maker—it’s truly been a game changer. I also really enjoy their website, videos, and all the delicious recipes. I recently made the Fig Yogurt Oat Bread, a... Voir plus

Noté 5 sur 5 étoiles

Been on SCD for about 10 years and the only choice of large yoghurt maker until Luvele was a US maker which required a riostat to stop it overheating. Also needed a US to UK socket converter. All in a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Simply put, the homemade yogurt that I make in the Luvele Yoghurt Maker works for me and is of great benefit for treating my IBS. Using a commercially available yogurt (Vaalia Natural Yogur... Voir plus

À propos de l'entreprise

  1. Magasin d'électronique

Informations provenant de diverses sources externes

"Not just another Appliance Brand" Luvele is devoted to educating and producing innovative, premium kitchen appliances for a healthy food lifestyle. Shop for 24 Hour Yoghurt Makers, Food Dehydrators, Meat Grinders, Vacuum Sealers & more!


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

156 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,3

Tous les avis

(156)

6 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service

Postage was so quick. Well done Luvele. I so appreciate good service and quick response time.

15 mars 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Hey Rello, thanks for your review :)

Noté 5 sur 5 étoiles

Not only is there bag sealer excellent…

Not only is there bag sealer excellent and very good value for money, the rolls of bags they sell compliment it superbly.

Have had one of these type of sealers a few years ago but stopped using it as it was difficult to use and never seemed to seal properly.
Against my better judgement ( the wife said she needed one|) I bought a sealer and bags from Luvele after checking reviews of all of the ones available.

I can honestly say I was impressed. I am now more than happy to do all the sealing for my wife as we are now on our own it is easier to buy multi packs of things like chicken breasts and seal and freeze into portions for the two of us.
Great products which I highly recommend.

12 mars 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Cheers Bryce, Luv the feedback. If you ever need us feel free to reach out :)

Noté 5 sur 5 étoiles

Luvele

Great machine, good value and delivered when expected

12 mars 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks Margaret :)

Noté 5 sur 5 étoiles

Fab company speedy delivery even…

Fab company speedy delivery even durning our UK snow, cant wait to get stuck in with my new recipes

8 mars 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks Helen, we appreciate the positive review :)

Noté 3 sur 5 étoiles

Disappointed with the new design

I have a life time experience with making home made yogurt and over the last few years was very happy using the older version of Luvele yogurt maker ( the yellow one) for which I wrote 5 star reviews as the most excellent and very reliable yogurt maker on the UK market. As a health supplement for a big family I came to require a second yogurt maker and not being able any more to purchase the old version I spent double the money on a machine which is immensely inferior to its predecessor. For start the electric cord is so short it hardly reaches the socket situated right above it, the inner 2 L jar is so thin, it adds great stress to its handling. I compared the performance of the two yogurt makers side by side with the use of the same organic whole milk and the yellow one consistently as before delivers perfect results in 6 hours the new one (green)even after 10 hours still remains sloppy. The process of adding warm water does not improve the results, in fact i had the machine simply failing to switch on the heating element with yogurt thus ruined, since it requires sometimes (without obvious reason) two clicks other than one to switch it on. Also due to occasional power cut off the new digital (improved?) yogurt maker switches itself off and therefore if not noticed ruins the yogurt. I am still using only the old yellow one with success each time. Luvele please return to your old trusted design !

This is my follow up reply to the response of the founder of Luvele Joe Dutch to my review of his new yogurt maker.

I have made myself fully acquainted with the instruction manual on your web side well before I decided to buy your new yogurt maker and went ahead with the purchase due to no other available good enough alternative on the English market. I was very fond of the nearly 2L in capacity glass jar I experienced with your previous model and thought initially that the function of added timer might be of benefit.

Each time I very carefully added the water to the base of the yogurt maker, exactly to the required mark and sometimes even carefully warmed to the required temperature, before setting the glass jar in it, because I have previously learn in my experience with making yogurt that setting the yogurt into cold water will cause a very undesirable drop of few degrees in temperature on the onset of the process which would effect the microbial count. In my experience the ideal temperature should be 43 degrees C at start and even if this is then maintained with temperature of 40 C would result with much quicker process and much less sour yogurt which in terms of health is a lot more desired. So this as you can see is a necessary but a big complication added to this process and therefore not an improvement on your older model .The claims of the greater efficiency of the water heated system I find unsubstantiated since the small quantity of the water added at the bottom , around the jar creates in fact different temperature levels in the overall system and so it messes with the results, where in the old model the temperature was quite even. By the way the other two temperature settings of 36 and 38 C don't give good results.

Finally thank you for your words and also the refund which I was truly not expecting. My intention was always only to share my experience of your product with you and those like me in search of good quality yogurt maker. As I said before your previous model when it was on the market was undoubtedly the best and the simplest and most reliable of its kind in England. I am still not aware of an existing alternative to yours especially in regards of the 2L glass jar which is so important to those who need larger quantities of yogurt and its flawless consistency of good results. I would like to think that my feedback may cause you to carry out in the future the small necessary changes to your new design resulting in a market winner once again.
And thank you Trustpilot for providing the platform for honest sharing of experiences.

4 mars 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Hi there,

Joe here, the founder of Luvele. I would like to personally thank you for your review, it is a big help to get detail feedback on our product. Also, thank you for your support of Luvele products over the past few years and for your great review of the Grand yoghurt maker.

I will start by saying that the old 'Grand' yoghurt maker is a very different product to our new Pure PLUS model, and therefore will required different setup and operational procedures. Here is some information that I hope will help you get the hang of it.

You mentioned that the heat element did not switch on for you a few times. This happens when there is no water added to the base of the yoghurt maker. Water must be added each time you use the Pure yoghurt maker, otherwise the yoghurt maker will not turn on (it will just deep). The purpose of adding water is a very important improvement for our new yoghurt maker. It keeps the yoghurt mix at a much more accurate temperature during incubation. This leads to a much more probiotic rich yoghurt, that it better for your gut health.

You mentioned that the control panel was a little difficult to set. Please have a good read through our Pure PLUS instruction manual on the following link. I am confident this will help when you make your next batch.

https://cdn.shopify.com/s/files/1/1029/7511/files/PURE_IM_PLUS_web_AU-UK-US.pdf?535389976631022208

Also, regarding the 2L glass container, you mentioned that this is " very fragile glass", this is actually not true at all. Our new improved 2L glass container is made with high quality and expensive 'Borosilicate glass', which is extremely strong and robust. We have not had a single one of them break.

To be very honest, I personally use the Luvele Pure PLUS yogurt maker ever week to make probiotic rich yoghurt for my family. The new Pure model is a far superior product to the older models and i do have to disagree with many of your comments about the poor quality and design. It actually sounds like our new yoghurt maker is not suited to your needs. Therefore, Ill be happy to offer you a return and full refund.

We work very hard at Luvele to offer the best service and products possible. We have thousands of happy customers all around the world that love our products. Please email us directly so I can organise a return for you.


Many thanks,

Joe

Noté 5 sur 5 étoiles

Good value and sturdy performer

Very pleased with this, has strong motor and can handle most meats. Does struggle a bit with stringy tendon type meat. You just have to clean the mince head more often. Provided with a good selection of accessories
It’s never let me down over the past year. Would highly recommend
It would have been nice to be able to clean the parts in a dishwasher
I

2 mars 2018
Avis spontané
Noté 5 sur 5 étoiles

Good quality food slicer

I had trouble looking for a good quality meat slicer for domestic use, as I often cook joints of gammon. Was about to buy a Graef but then I found the Luvele. Really pleased with the quality. Very reasonably priced. Glad to have supported British product. It comes with 2 blades (serrated and smooth), really handy. Delivery was prompt and well packaged. I have not needed to contact customer service but so far, the aftercare is very good.

1 mars 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks Rosetta, your review and time is much appreciated. Enjoy :)

Noté 5 sur 5 étoiles

Luvele Ultimate Electric Meat Grinder

I bought the Luvele Ultimate Electric Meat Grinder and Sausage Maker. It's well made and really up to the job. A sound, sturdy and quality machine. I had excellent service and wouldn't hesitate to order again from Luvele.

28 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks for your time and kind words :)

Noté 5 sur 5 étoiles

A brand and service you can trust

Excellent service and communication throughout. Well packaged and fast delivery. Informative website.

28 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Champion, thanks heaps Nigel :)

Noté 5 sur 5 étoiles

first class!

i bought the luvele supreme vacuum sealer and it works first time every time.

the company are excellent to deal with, offering great customer service, speedy delivery and a first class product.

would recommend and use they company in the future!

28 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks Dean, appreciate the kind words :)

Noté 5 sur 5 étoiles

Luvele slicer

Bought my slicer last year and it was delivered earlier than expected. From what I have read and heard Luvele is a company who will attend to any problems that occur with their products. I would hope that this is true

28 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks again Sue, appreciate you taking the time to this great review :)

Noté 5 sur 5 étoiles

Excellent customer service

Brilliant, had a problem with the one blade, so messaged to seek advice; and with no quibbles sent out a replacement blade which fits as it should.
Happy bunny who would highly recommend this company.

27 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Cheers Bill, glad it all worked out ;)

Noté 3 sur 5 étoiles

It takes much longer than I had…

It takes much longer than I had anticpated to dry foods and is quite noisy

24 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Hi there,

I wanted to thank you for your review on Trust Pilot, its always helpful to get feedback on our service and products.

Firstly, I am sorry you have not been 100% satisfied with our Dehydrator. I would like to ask a few questions, because I am confident I can help with some tips to speed up your drying. We have thousands of happy customers who love using our Express Dehydrator, but it can take a few goes to get the hang of it.

Firstly, can I please ask, what type of food did you try to Dehydrate? Also, how thick did you slice this food and how long did you dehydrate it for?

Please let me know so I can help out. Also, our instruction manual is packed with really helpful information about getting the most out of your Dehydrator. look forward to your feedback, so we can help further :))

Cheers,
Tim

Noté 5 sur 5 étoiles

Great product

Great product, excellent service thanks. Bought the electric mincer/sausage maker - makes really excellent sausages!

22 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Thanks Rob :)

Noté 5 sur 5 étoiles

best meat mincer I ever used!!!!

The Luvele I purchased it was my 5th meat mincer purchased and I am proud to say that it looks like it is going to be the last one.
It does what I need perfectly, I am really happy to have found it online.
keep up the good work Luvele.
Vali

21 février 2018
Avis spontané
Logo de Luvele (UK) Limited

Réponse de Luvele (UK) Limited

Great to hear Vasile, appreciate the support :)

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