Lyco Group Ltd. Avis 933

I posted this review and the Lyco cutomer service team replied to me: Is there anything we could do for you ?? The answer is: YES...process the refund, please!

I had a very disappointing experience with LYCO Group.
I ordered a wall light which was never delivered. After chasing multiple times, I received a response from customer service apologising for the delay and confirming that a refund would be issued. Unfortunately, that refund was never processed.
Since then, I have sent numerous follow-up emails and have received no response at all. The lack of communication and failure to resolve the issue is extremely unprofessional.
Based on my experience, I would not recommend this company. The customer service is very poor and unreliable.

Easy to use website and fast delivery

poorly manufactured product and equally…
poorly manufactured product and equally poor customer service.
advised of a refund, which has not been forth coming.
radio silence with further communication.

Left with an awful looking finish with potentially high cost to rectify due to a fitted, plastered, and painted ceiling.

No problems

Excellent service - ordered in the evening and goods received next morning, well-packed and undamaged. Brilliant, and I shall be using this company again.

Ordered a couple of ceiling spotlights and G10 bulbs from Lyco. This was the first time I have used them and would highly recommend. The price of the products was good and the communication and delivery was incredible. Ordered Monday afternoon and delivered Tuesday morning. Many thanks.

Excellent product, cheapest I could find, prompt delivery at a reasonable price. Would recommend and use again.

Bought a 30w PIR Security light with a 5yr guarantee, Installed It and was amazed how well the sensor was picking up movement compared to a lot of off the shelf models from well know chain of small stores favourite with various tradesmen and public. Very happy so far!

Big shout out to Lyco. Following a problem with two outdoor lights they responded very quickly & offered a refund for both items. There was no quibble or requests for more information. I would have no hesitation to buy from them in the future.

Very swift delivery!

So glad we found Lyco. Prices are good value and the item came the following day as promised.

Easy to order, fast delivery

So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.

I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.

Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service

I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th

The goods arrived on time and the company easy to order with

These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future

The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.

You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!