Malpasfarmshop Avis 

298
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Quick delivery, good price, very nice product. Meat is provided without cruel religious slaughter. Highly recommended. Note: steaks come in single multi-pack, not a problem as I have freezer bags... Voir plus

Noté 5 sur 5 étoiles

Fourth Steak order has arrived. On time & perfectly packed. Club Steaks - These Steaks are just perfect for two people to share. Also bagged some Garlic flavoured Belly pork. I shall be ordering more... Voir plus

Noté 5 sur 5 étoiles

Great service, i thought i had messed up my order from a delivery to a click and collect . A quick email to find meat was being delivered , common sense had prevailed , a drive of around 122... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The meat pack was delivered quickly but looked little like the promotional photographs. The fillet steaks were very odd cuts whereas the photograph implied almost centre cut steaks. Likewise the... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

298 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 48 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(298)

275 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good steaks

Good steaks, well packaged and delivery on time.
So far so good.

27 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave us a review.

We’re delighted to hear you were pleased with the quality of the steaks, that everything arrived well packaged and that your delivery was on time. We hope the rest of your order proves just as enjoyable!

Thank you for choosing Malpas Farm Shop, and we look forward to serving you again soon.

Noté 4 sur 5 étoiles

Bargain Bundle

Recently we purchased a Sirloin & fillet steak bundle along with 3Kg of chicken breasts.
Fantastic value for money! So far, we have only eaten the Sirloin steak, the meat was tender and the flavour was very good.
The only issue we had was with the delivery date. I booked a date for when I knew I was going to be off work but the date we chose was disregarded and the meat was delivered days early this caused me a problem, however the meat came well packaged. We would highly recommend Malpas farm shop. Continue the great service but please deliver on the customers selected date.

24 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you so much for your kind review and recommendation.

We’re delighted to hear you’re enjoying your Sirloin & Fillet Steak Bundle and 3kg of Chicken Breasts. It’s fantastic to know you found them to be excellent value for money, and we’re especially pleased that the sirloin steak was both tender and full of flavour.

We’re very sorry, however, that your order arrived earlier than the delivery date you had selected. We completely understand how inconvenient that can be, particularly when you’ve planned to be at home to receive a perishable delivery. This certainly isn’t the experience we want our customers to have.

We’re grateful for your feedback, as it helps us identify where we need to improve. Thank you for your understanding and for recognising that, despite the delivery issue, your order arrived well packaged and in good condition.

We really appreciate your support and look forward to serving you again soon.

Noté 5 sur 5 étoiles

Quality produce at great prices

Quality produce at great prices. Very good communication & ease of ordering online. Was particularly impressed as our delivery was due on hottest day of the year. They emailed to check we would be home to receive delivery & it was very well packed in a box, cool bag & ice packs. Will definitely use again. Highly recommended

25 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you so much for your wonderful review.

We’re delighted to hear that you found our produce to be great quality and good value for money, and that you found our website easy to use and our communication helpful throughout your order.

We’re especially pleased that you noticed the extra precautions we took during the hottest day of the year. When temperatures are exceptionally high, we always do our best to contact customers to ensure someone is available to receive their delivery, helping us maintain the integrity of our chilled products. It’s great to hear your order arrived well packed and in perfect condition.

Thank you once again for your recommendation. We really appreciate your support and look forward to serving you again soon.

Noté 5 sur 5 étoiles

Delivered on time everything perfect

Delivered on time everything perfect
Sirloin we're absolutely beautiful. Got two order just waiting to try the big steaks.

24 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you very much for your fantastic review.

We’re delighted to hear that everything arrived on time and in perfect condition. It’s especially pleasing to know you enjoyed your sirloin steaks and found them absolutely beautiful.

It sounds as though you’ve got a real treat still to come with the larger steaks! We hope they exceed your expectations and make for a memorable meal.

Thank you once again for choosing Malpas Farm Shop. We really appreciate your support and look forward to serving you again soon.

Noté 5 sur 5 étoiles

Absolutely brilliant service.

Absolutely brilliant service.. Toma hawk looks gorgeous..will get another very soon

23 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for your fantastic review.

We’re delighted to hear that you’re pleased with both the service and your Tomahawk steak. They really are one of our showstoppers, and we’re glad yours looked every bit as good as expected.

We hope it tasted just as impressive as it looked, and we look forward to serving you again very soon when you’re ready for the next one.

Thank you for choosing Malpas Farm Shop.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, I called the store before ordering as it was a last min order for Father’s Day! They pulled out all the stops and I received everything very well packed, but most of all the steaks are Amazing!! So tasty will definitely be ordering again, thank you!

18 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Fantastic service, I called the store before ordering as it was a last min order for Father’s Day! They pulled out all the stops and I received everything very well packed, but most of all the steaks are Amazing!! So tasty will definitely be ordering again, thank you!

Noté 5 sur 5 étoiles

Always great service and quality from…

Always great service and quality from these guys highly recommended

21 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for your wonderful review.

We’re delighted to hear that you’ve consistently received great service and quality from us. Comments like yours mean a great deal to the whole team, who work hard to ensure every order meets the high standards our customers expect.

Thank you for your recommendation and for your continued support. We look forward to serving you again soon.

Noté 1 sur 5 étoiles

Foul smelling spoiled meat…

I purchased my first order a meat box and the first thing I noticed when I opened the steak was an odour that I couldn't put my finger on what it was, I thought maybe it was just the blood and being vacuum packed so we did eat it hesitantly thank god we were ok but it was tough. The same thing happened with the rest of the box thank god it was only a small box, we didn't eat the rump as this was even worse smelling of the same foul smell. A month later three of us decided to give it another go so we visited the shop and had a brevett each plus some other bits sausage and burgers,
The burgers and sausages were ok but the brevett was absolutely vile smelling, it stunk the house out and was like nothing IV ever smelled before, clearly this meat was off, it was stored in the vacuum packaging that it came in and frozen immediately on recieving so stored correctly, besides that how can 3 bramevett steaks for 3 different people stored in 3 different homes all smell the same it is obviously something being sold by malpas. Very disappointed and thank god we didn't risk eating it. Clearly spoiled meat, which can cause salmonella. As a test I put a small piece out for wild animals to eat and guess what it wasn't touched by them either, says it all. That's 3 customers who won't be returning

In response to your reply, yes my order was purchased in store and I didn't contact you as iv seen little evidence on other reviews where anything has been resolved so what was the point you're welcome to have a chat with me no problem with that at all but is there any point as iv a feeling it will be turned back on to me with no resolution hence why I never contacted you. As a regularly user of farm shops and a meat eater of good quality meat since a child I'm aware of good quality or when something isn't up to standard. I'm more disappointed than anything as I thought you were going to be one of my regular go to butchers for quality. Lesson learned if it doesn't smell right play safe and don't eat it.

First of all I'm not going to drive the fairly long distance I live from your shop and back again when there's a high chance nothing will be done like in other cases stated on your reviews.
Secondly you compare yourself to being superior to various supermarkets which is not a like for like comparison.
I don't support supermarkets I support farmers and farm shop produce for all my meat so a like for like comparison to other farms would be a fairer comparison.
As I said before I use various farms f for all my meat but if I come across a new one( to me) i.like to try different places which is how I came to try malpas.
I appreciate you offer of speaking to you which I'm happy to do but I find it pointless because I took the rest of the foul smelling meat from freezer and cooked it for the wild animals I did say this iny first comment even they didn't eat it so it was binned.
Im aware of what vacuum packed meat smells like which does not represent spoilage smell like the meat I had from malpas did.
I appreciate your response to my comments but as a genuine person I have to stand by my findings and won't be returning neither will my 2 friends who also had the same issue.
Im sure you won't miss 3 customers if you are so well used with an outstanding reputation.
Reply. You cannot investigate the matter if it is in the bin due to animals not eating it so how can you resolve it.
I will call you right now but IV nothing different to say

After speaking to the owner today who was very pleasant and obliging and and allowed me to explain what had happened with my order, he put his view forward and very kindly resolved the situation to my full satisfaction. Thank you

10 mars 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you very much for taking the time to update your review following our telephone conversation.

It was genuinely a pleasure to have the opportunity to speak with you personally and, more importantly, to resolve the matter to your satisfaction. We really appreciated the time you gave us to explain your experience in full, and I’m grateful that you were willing to listen to our perspective as well.

Whilst we’re naturally disappointed that your initial experiences didn’t meet the standards we strive for, we’re very pleased we were able to reach a satisfactory outcome together. Customer feedback, whether positive or negative, is invaluable to us, as it gives us the opportunity to investigate concerns and continually improve.

Thank you once again for your time, your honesty, and for giving us the opportunity to put things right.

Noté 1 sur 5 étoiles

Off meat

We Purchased bavette steak , when we opened the packaging the meat had a strange odour, we thought it must be the cut of meat and just froze the meat , we defrosted some tonight for our evening meal , smelt awful , obviously this meat was spoiled meat , when packaged i do not know ? but it was pungent sour and off blood !!! A fowl lingering smell that does not dissapate , took ages to get rid of the smell from our kitchen !!Also we purchased on our visit the free sirloin for £1 offer .. that meat would be great for re-soleing your shoes , it was that tough !! We will definitely NOT be purchasing from this business ever again ...

23 avril 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave a review.

We are very sorry to read of your experience and are disappointed to hear that you were unhappy with both the bavette steak and the sirloin steak purchased during your visit.

Having reviewed our records, we believe these products were purchased in store rather than through our online shop. However, we have been unable to find any previous contact from you regarding these concerns, nor were the products returned to the store for inspection.

In the case of the bavette steak, it is particularly disappointing to read your comments, as concerns relating to product quality and freshness are something we take extremely seriously. Had we been made aware of the issue at the time, we would have welcomed the opportunity to inspect the product and investigate further. Without being able to examine the meat, its packaging, or any photographs of the product, it is unfortunately impossible for us to determine what may have caused the issue you experienced.

Likewise, whilst bavette and sirloin are both cuts that can vary depending on preparation and cooking method, we would certainly have appreciated the opportunity to discuss your concerns regarding the sirloin steak. Our team is always happy to inspect products that customers are unhappy with and, where appropriate, offer a replacement or exchange.

We always encourage customers to contact us directly or return to the store if they are dissatisfied with any aspect of their purchase. This allows us to investigate concerns properly and, most importantly, gives us the opportunity to put things right.

We would still welcome the opportunity to discuss your experience further and better understand the issues you encountered.

The Malpas Farm Shop Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service, ribeye steaks were great, will definitely order again

19 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for your fantastic review.

We’re delighted to hear that you were pleased with both the service and the quality of the ribeye steaks. Our team works hard to ensure every order arrives in perfect condition, so it’s always wonderful to receive such positive feedback.

We’re especially pleased that you enjoyed the ribeyes, which remain one of our most popular cuts thanks to their fantastic flavour and marbling.

Thank you once again for taking the time to share your experience. We look forward to serving you again soon.

The Malpas Farm Shop Team

Noté 5 sur 5 étoiles

Excellent

Very well packaged with freezer packs,kept both parcels Very cold, fathers day bbq,we cooked both the bavette stake and the bbq brisket joint, absolutely fantastic , had a large order so a long way to go ,thank you will order again

21 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for your wonderful review.

We’re delighted to hear that your order arrived well chilled and that the insulated packaging and ice packs did exactly what they were intended to do.

It’s especially pleasing to hear that the Bavette Steak and BBQ Brisket Joint were a hit at your Father’s Day barbecue. Those are both fantastic cuts when cooked well, and we’re thrilled that they helped make the occasion a success.

Thank you also for placing such a substantial order and for putting your trust in us. Knowing that everything arrived in excellent condition and lived up to expectations means a great deal to our team.

We really appreciate your kind words and look forward to serving you again soon.

The Malpas Farm Shop Team

Noté 5 sur 5 étoiles

Very tasty meat

Malpas kept me up to date with my order,the pack arrived on the day I ordered it for and in the 1 hour timeslot given. The ribeye, fillet and sirloin were all very tasty, this was my first order with Malpas but it won't be my last

20 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave such a wonderful review.

We’re delighted to hear that your first experience with Malpas Farm Shop was such a positive one. It’s fantastic to know that we kept you informed throughout the process, that your delivery arrived exactly when expected, and that you enjoyed the ribeye, fillet and sirloin steaks.

We firmly believe that great quality meat deserves great service to match, so it’s particularly pleasing to hear that both aspects met your expectations.

Thank you for choosing us for your first order. We’re thrilled to hear it won’t be your last, and we look forward to serving you again very soon.

Noté 4 sur 5 étoiles

Overall experience review

Order arrived on time and is packaged very well. Tomahawk steaks were nice. Brisket was a bit tuff and I cooked it slow on low heat. Also ordered the African Sausage wheel, which we didn’t like but this could be down to being an acquired taste.

18 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave us a review.

We’re pleased to hear that your order arrived on time, was well packaged, and that you enjoyed the tomahawk steaks. We take great pride in ensuring our products arrive in excellent condition and are ready to be enjoyed.

We’re sorry to hear that the brisket wasn’t quite as tender as you had hoped. Brisket can vary naturally from animal to animal and, whilst it is a cut that rewards low and slow cooking, there can occasionally be some variation in texture.

Thank you also for your honest feedback regarding the African Sausage Wheel. It is certainly one of our more distinctive products and, as you rightly point out, the unique blend of spices and flavours can be something of an acquired taste. Whilst it may not have been to your personal preference, we appreciate you giving it a try.

Thank you once again for your balanced and constructive feedback. We hope to have the opportunity to serve you again soon and introduce you to more of the products that have made us a favourite with so many of our customers.

Noté 5 sur 5 étoiles

Recommended from a Friend

Recommended from a Friend
Online Ease of Ordering
Communication regarding delivery

13 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for your wonderful review.

We’re delighted to hear that you were recommended to us by a friend. There is no greater compliment a business can receive than being recommended by existing customers, so we’re incredibly grateful for that support.

It’s also fantastic to know that you found the ordering process straightforward and that our communication regarding your delivery met your expectations. We work hard to make the entire experience as smooth and hassle free as possible, from placing an order through to receiving it at your door.

Thank you for choosing Malpas Farm Shop. We truly appreciate your custom and look forward to serving you again soon.

Noté 5 sur 5 étoiles

I ordered 2 boxes

I ordered 2 boxes, one for me and two ne for my neighbour. Arrived so quickly and very well packaged
I have ordered from Malpas farm shop so many times previously and will continue to do so. The steaks were well packaged, large steak both Sirloin and fillet and I also ordered the feather steaks
I love the fact they now have a pet section of which I ordered the hearts, liver and marrowbone boats for my fur babies, the absolutely loved them
My neighbour was so pleased with the quality of the steaks and a quick delivery service
Will definitely be ordering from them again and no doubt my neighbour will also

12 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you so much for your wonderful review and for your continued support of Malpas Farm Shop.

It’s fantastic to hear that both you and your neighbour were pleased with your orders. We’re delighted that the steaks arrived quickly, were well packaged, and lived up to your expectations. It’s especially lovely to hear that the feather steaks were a hit and that your furry family members enjoyed their hearts, liver and marrowbone boats from our pet range.

Recommendations from existing customers are one of the greatest compliments we can receive, so we’re particularly pleased that your neighbour was impressed with both the quality of the products and the delivery service.

Thank you again for taking the time to share your experience. We genuinely appreciate your loyalty and look forward to serving both you and your neighbour again very soon.

Noté 1 sur 5 étoiles

Delivery good

Delivery good, but the quality of the steaks I received was awful. Cooked to medium rare, still quite bloody which is what I like, but really chewy and tasteless. Had much better from budget supermarkets! Won't be buying again.

16 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave your review.

We’re pleased to hear that your delivery experience was a positive one, but we’re genuinely sorry to learn that you were disappointed with the steaks you received.

We take product quality extremely seriously and always encourage customers to contact us directly if they have any concerns regarding products they have received. Having reviewed our records, we cannot find any correspondence from you regarding this order, which unfortunately means we were not given the opportunity to investigate the issue or put things right for you.

As a family-run butcher, we stand behind the quality of our products and would always welcome the opportunity to review any concerns, whether that involves discussing preparation and cooking methods, examining photographs, or investigating a potential issue with a particular cut or batch.

Whilst we’re disappointed to read of your experience, we would still be happy to hear from you if you would like to discuss the matter further.

Noté 5 sur 5 étoiles

Malpas 20oz Steaks. Excellent…

I ordered the 20oz Malpas Sirloin steaks and very pleasantly surprised just whatgood quality meat I received. There was a little fat, sure, but the meat was very succulent and tasted lovely. Excellent for the money. Delivery was prompt and meat was well wrapped

9 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you were pleasantly surprised by the quality of the 20oz Malpas Sirloin Steaks and that you found them succulent, flavoursome, and excellent value for money. A little fat on a sirloin is perfectly natural and plays an important role in delivering the flavour and juiciness that makes the cut so popular.

It’s also great to know that your order arrived promptly and that the packaging met your expectations.

We really appreciate your feedback and hope to have the pleasure of serving you again soon.

Noté 2 sur 5 étoiles

Poor quality

Bought the steak deal 10 sirloins 10 fillets and a free tomahawk. To be honest I was disappointed. A large majority of the sirloins looked like they had been torn rather than cut across the bottom edge, rought cuts. And pretty tasteless when cooked even when hammering them with seasoning. The fillets again rough cut and trimmed. Better taste than the sirloins but not by the standard of fillets steak. All the weights were just about on the lowest weight advertised. Overall very disappointing.

4 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave your review.

We’re very sorry to hear that your experience did not meet your expectations, particularly with one of our most popular steak offers.

We take feedback regarding both product quality and butchery standards very seriously. Whilst steak weights are supplied within the advertised weight ranges, we’re disappointed to hear that you were unhappy with both the appearance and flavour of the steaks you received.

Having reviewed our records, we cannot find any correspondence from you regarding these concerns. We always encourage customers to contact us directly if they have any issues with products they receive, as this gives us the opportunity to investigate, discuss the matter with our butchery team, review photographs where appropriate, and work towards a resolution. Unfortunately, without hearing from you directly, we were not given the opportunity to do so in this instance.

We appreciate you taking the time to share your feedback and will ensure your comments regarding presentation, trimming, and flavour are passed on to our butchers for review.

Noté 5 sur 5 étoiles

purchase Ribeye from Malpas for the…

purchase Ribeye from Malpas for the first time this was the best i eaten in a few years good service

10 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you for taking the time to leave us a review.

We’re delighted to hear that your first experience with our Ribeye steaks was such a positive one and that you found them to be the best you’ve eaten in years. That’s wonderful feedback for our butchery team, who take great pride in sourcing and preparing high quality beef.

It’s also great to know that you were pleased with the service you received.

Thank you for choosing Malpas Farm Shop. We very much appreciate your custom and look forward to serving you again soon.

Noté 5 sur 5 étoiles

Thank you for yet another exceptional…

Thank you for yet another exceptional package of meat and for your excellent service. I cannot recommend you enough. As always, support and advice and prompt dispatch, that makes you a worthy company to deal with.

6 juin 2026
Avis spontané
Logo de Malpasfarmshop

Réponse de Malpasfarmshop

Thank you so much for your kind words and for your continued support.

Reviews like yours mean a great deal to our entire team. We’re delighted to hear that you were pleased with both the quality of the meat and the service you received. Providing helpful advice, friendly support, and prompt dispatch is exactly what we strive for, so it’s wonderful to know that this has been your experience time and time again.

Thank you also for your recommendation. The support of loyal customers such as yourself is what enables independent family businesses like ours to continue doing what we love.

We look forward to serving you again very soon.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus