Maplin Avis 

Good price on a cable and it works great. Delivery was quick.

BUYER BEWARE!!! I recently bought a sit/stand laptop stand, but when it arrived the measurements weren’t right for the space. I had only taken one part out of the box, so I carefully repacked this and it was good as new.

Then I looked into the returns process. Unlike most online retailers this is a manual process. I emailed to request a return and the first piece of bad news was the huge deduction of around £20! Very unusual, but I guess that’s on me for not reading the small print.

Next up is a back and forth of emails asking for photos of the item, the box etc. This for something worth less than £100!

Finally a courier was booked, but when he turned up he said he wasn’t there to pick up furniture. We ended up giving him another parcel as a result and Maplin did nothing to track this down, so we are £50 out of pocket thanks to their choice of clueless courier (again partially our error, but Maplin took no interest in helping find the lost parcel).

Finally a week after it was eventually collected, still no refund.

I buy a lot online and I’ve never known such a painful or costly returns process. Needless to say I will not be buying from them again.

The item was something I couldn't find anywhere else, delivered within the promised time frame. Great to see that you still have the web service still running after my local store closed.

Good communication, accurate information, on time delivery and first class product.

My order that I received today, four packets consisting of, two A27 battery each is a total of eight that I checked on my battery meter are flat so wish to return

I missed your shops. Maplins will normally have some "gizmo"to do the job. Thanks for this device

I contacted Maplin to ask which cable I needed. Easy to order the recommended cable and it arrived quickly. I really miss your stores though.

Quick and easy, 2 day delivery

John from the customer service team was awesome. I have a really (really!) old camera which was missing the USB cable. Despite the camera being 20 years old, and not even originally sold by Maplin (it's from a brand that Maplin have acquired), John did his best to locate the cable and come up with options for me. I am astounding that this level of help was available.

The process of making an order was easy, the product arrived promptly and as described.

I bought a baby monitor from Maplin approximately a year ago. The monitor came with an 18 month warranty - I contacted Maplin to organise a repair and they could not have been more helpful and customer focussed! A gentleman named James has been helping me with this issue and he has had his work cut out for him! The manufacturer has been difficult to deal with and we have struggled to get to the next stage at every step in the journey. James has been transparent and informative at every step in the process and has worked tirelessly to help us get this issue sorted. Ultimately, the manufacturer has been unable to fix the problem with the monitor which is a shame but Maplin have organised a full refund! I could not fault them at all, their customer service was flawless and because of that we will be buying our replacement monitor through Maplin! Thanks James!

Quick delivery, USB hub works great!

Really fast and has good quality

The flight case I ordered was exactly as described and great value. It arrived promptly well packed!

Exactly what I needed, no fuss no hassle excellent

I recently purchased the MAONO USB Condenser Cardioid Microphone with Boom Arm and Headphones from Maplin, and I'm really impressed. The microphone delivers an exceptional sound due to its cardioid pickup pattern. The included boom arm looks sturdy and adjustable, while the headphones provide accurate monitoring, as best as some of the most expensive headphones on the market. Setting it up was easy with its plug-and-play USB connectivity. I highly recommended it for podcasters, streamers, and content creators.

Easy to order and pay online.
Informed tracking and order status.
Great, authentic products.
Safe and reliable.

Not really happy that one of the cables was clearly used as it hasn't even been wrapped it was just shoved into the (broken) box all tangled

I have a home "Retro" studio, and l am always expanding it. And over the years l have bought ALL the leads and other items from Maplin. It was great to receive this latest lead in the mail yesterday so l can do even more now in the studio. And not a long wait for it either. Excellent. Absolutely love Maplin !

Great service and excellent choice of product and arrived more quickly than expected. Wish we still had a store to visit though.