The repair work carried out looks very good. Far more work was required than I anticipated. The only problem was the parts were not readily obtainable and so the repairs took much longer than expecte... Voir plus
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Lisez les avis des autres
Handled easily and no fuss by insurer, Turners were kind and helpful, excellant customer service from Jo, think that was the lovely lady on reception, who did not make me feel like a total idiot. An a... Voir plus
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A large red deer landed on our campervan whilst we were driving in Slovenia. We called and were towed within 2 hours to a destination we chose. The vehicle was then remotely assessed from pictures we... Voir plus
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My car was collected at a time to suit me. I was kept up to date throughout with the progress of the repair. My car was delivered back to me on a day to suit me. All contact from the repair assessment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Coordonnées de contact
45 Westerham Road, TN13 3QB, Sevenoaks, Royaume-Uni
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excellent
7 k avis
Demande des avis aux clients
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Excellent service
Excellent service, friendly and helpful. Customer relations first class always with a smile.
The only disappointment was that the boot had not been cleaned after the boot repair.
24 septembre 2026
Avis spontané
Réponse de Markerstudy
hi Jeffery, I'm happy to hear you received excellent service and found our team friendly and helpful! I appreciate your kind words. I'm sorry the boot wasn't cleaned after its repair and I'll feed this back to the repairer.
Very good customer service
30 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi I'm happy to hear that our customer service met your expectations. We truly appreciate your kind words and positive feedback. Thank you for sharing your experience with us. Pete
Excellent service
Great communication
Quick action
Excellent service
Friendly staff
30 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Megan, I'm happy to hear that our communication, quick action, excellent service, and friendly staff made such a positive impression. We truly appreciate your kind words. Pete
Very professional with effective…
Very professional with effective communication.
My car looks brand new.
Would recommend.
28 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, we are so pleased to hear that you found our service professional and our communication effective. It's wonderful that your car looks brand new! Thank you for your recommendation. Regards, Dane
Very good had to wait a bit longer as…
Very good had to wait a bit longer as parts not available but all in all good job car looks great
29 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Simon, we're so glad to hear you're pleased with the final result! We appreciate your patience while we waited for parts to become available. Regards, Dane
Very quick and professional
Very quick and professional. Excellent value, thank you
1 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Manjit, we're so happy to hear that you found our service quick and professional, and that you felt it offered excellent value. Thank you for your positive feedback! Regards, Dane
What a fabulous service
What a fabulous service, from beginning to end. No stress, always updated.The service was 10 out of 10,staff were very helpful and polite at all times. Brilliant customer service. Thank you all very much. Kind regards
21 septembre 2026
Avis spontané
Réponse de Markerstudy
hi James I'm so pleased to hear you found our service fabulous from beginning to end, and that you were always updated. It's wonderful to know our staff were helpful and polite, providing brilliant customer service. Thanks, Pete
Steer were excellent service
Steer were excellent service, communication and attention to detail was exceptional
25 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi David, I'm pleased to hear that our service was excellent and that our communication and attention to detail were exceptional. Thank you for your positive feedback. Pete
Excellent service from start to finish
Excellent service from start to finish. Kept fully updated with the repairs .
24 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Julie, I'm delighted to hear you experienced excellent service from start to finish and were kept fully updated with the repairs. We appreciate your positive feedback. Thanks, Pete
Swift work; excellent communication
The repairs were carried out very swiftly and communication throughout was excellent
21 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Mike, I'm pleased to hear that the repairs were completed quickly and that you found our communication to be excellent throughout the process. Thank you for your positive feedback! Pete
Réponse de Markerstudy
Hi Susan, I'm so glad to hear that our staff was helpful, professional, and empathetic during your experience. Thank you for sharing your positive feedback with us! Pete
Every thing went very easy
24 septembre 2026
Réponse de Markerstudy
Hi Terence, I'm so pleased to hear that everything went very easily for you. Thank you for taking the time to share your positive experience with us! Pete
Prompt efficient service
Took my car in early morning for a bumper replacement, was ready for me mid-afternoon
Friendly helpful team on the phone, and when I visited in person
28 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Fiona, its wonderful to hear that your bumper replacement was completed so efficiently and that you found our team to be friendly and helpful throughout your experience. Thanks, Pete
Very professional and friendly staff…
Very professional and friendly staff who kept me constantly updated on the progress of the repair.
Repair to vehicle is of a very high standard, no evidence of any damage.
Highly recommended
22 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Philip, I'm so pleased to hear our staff were professional and friendly, and that you were kept updated on the repair's progress. It's wonderful that the repair is of a very high standard and that you highly recommend us. Regards, Dane
Traumatic and awful experience
Traumatic and awful experience with this company which compels me to change my insurer at renewal.
I was crashed into approximately ten days ago eight miles from home. This happened just after 6.00pm.
After FOUR hours of trying to get help, support and recovery from the claims management company (as it was out of hours), and they incompetently did not realise that my policy was subrogated (I only found out after submitting a complaint), they finally put me through to MarkerStudy (the underwriter).
I recorded the call on my phone as I was told that the car would be recovered but I would have to make my own way home.
They knew I was autistic. They knew I was in the middle of nowhere eight miles from home. They knew I did not have my purse on me and they knew that i had a comprehensive insurance policy covering onward travel (after an accident) for a distance of up to twenty or thirty miles. Without directly saying it but implying the same thing, the call handler told me to get walking.
By this time it was 10pm.
They promised that a recovery lorry would take my car but when I contacted the recovery company myself they said the recovery job had not come through. By this stage my phone battery was at 10% and I was deeply distressed. The recovery company woman was lovely and said she would still send someone to recover me and i said no, I had to wait for Markerstudy to put through the instructions or I would end up being charged. Eventually the instruction to recover me came through and the woman from the recovery call centre had to ask the recovery driver (when he arrived), if he would give me a lift home (which he did). Had he chosen not to do so, i would have had to walk the eight miles home at 11pm.
I simply cannot recommend this company. My experience was horrific. I was left traumatised by them and the claims management company. I submitted a complaint but will be taking the matter further as they breached equality laws and also the terms of my insurance contract.
If you are vulnerable, this company should not be an option for you.
Markerstudy strangely sent me a text asking me to leave a review. I am uncertain what they expected me to say but the truth.
14 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Anon, we are truly sorry to hear about the distressing experience you had following your accident. We understand how challenging and upsetting this situation must have been, especially given the circumstances you described. We take your feedback very seriously, and we would like to investigate the issues you've raised regarding the claims management process, the communication you received, and the recovery arrangements. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
excellent
excellent.
Markerstudy made it so easy and straightforward.
Alpha bodyworks were great.
25 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Susan, I'm so pleased to hear you had such a positive experience and found everything so easy and straightforward. It's great to know you were happy with the service. Thanks, Dane
Would be better if they emailed collection & delivery
The pick up was good, the guy arrived on time. When the car was ready to return to me I arranged with the young lady on the phone a date and time for delivery. When the day came NO DELIVERY, l then called and they said that it was booked for collection. I had no means of collecting the car. So I had to wait another week so it fitted with my work pattern to have it delivered. I must say the job was satisfactory BUT the customer service was very poor. They could have washed the car as well. Disappointed.
20 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Paul, we appreciate you taking the time to share your feedback. We are concerned to learn about the issues you experienced with the delivery of your vehicle and the miscommunication regarding its return. We understand how frustrating it must have been to wait an additional week. We also note your comment about the car wash. If you would like to e-mail your details to Customersupport@Markerstudy.com then I'll be happy to look further into your concerns. Regards, Dane
My experience was great
My experience was great. It was very easy to register my claim. The person I spoke to was very friendly and professional. She organised for the repair company to contact me. I was contacted the the same day, took my car to the repair company for assessment & booked in for repair the following week. My car took a week to be repaired whlist I was on holiday and the repair company delivered it back to me as I needed my car straight away on my return. All the customer service I received was fantastic.
1 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Angela, we are so pleased to hear about your excellent experience with our claims process and the friendly, professional service you received. It's wonderful to know that the repair company was so efficient in assessing and repairing your car, especially while you were on holiday. We appreciate you sharing your positive feedback with us. Regards, Dane
Excellent service
The staff were very friendly and approachable. Customer service was excellent. I has an issue with the hire car and it was remedied the next day within the hour the item was replaced.
The service should be a 10 as my car looked as good as new. I would and will recommend Hartwells to my friends
22 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, we're so pleased to hear about your positive experience with our team and the excellent customer service you received. It's wonderful that your car looked as good as new, and we appreciate your recommendation. Regards, Dane
SCAM
Legal proceedings will be initiated on this occasion.
Useless bunch of incompetent idiots!
Kind regards
18 mai 2026
Avis spontané
Réponse de Markerstudy
Hi, we are sorry to hear about your negative experience and the strong feelings you have expressed. We would like to understand the details of your situation better to address your concerns. I've located your claim and forwarded your concerns to the claims team and complaint department to review. You may forward further clarification of your concerns to Customersupport@Markerstudy.com. Thanks, Dane
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