The repair work carried out looks very good. Far more work was required than I anticipated. The only problem was the parts were not readily obtainable and so the repairs took much longer than expecte... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Handled easily and no fuss by insurer, Turners were kind and helpful, excellant customer service from Jo, think that was the lovely lady on reception, who did not make me feel like a total idiot. An a... Voir plus
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A large red deer landed on our campervan whilst we were driving in Slovenia. We called and were towed within 2 hours to a destination we chose. The vehicle was then remotely assessed from pictures we... Voir plus
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My car was collected at a time to suit me. I was kept up to date throughout with the progress of the repair. My car was delivered back to me on a day to suit me. All contact from the repair assessment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Coordonnées de contact
45 Westerham Road, TN13 3QB, Sevenoaks, Royaume-Uni
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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We were sent to Steer Auto for the…
We were sent to Steer Auto for the repairs to the vehicle. Their service was excellent delivered a clean courtesy car to our home and took the damaged car.
The repairs were carried out efficiently and vehicle delivered on time. again with very good standard
25 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Allan, we are so pleased to hear that our service was excellent and that the repairs were carried out efficiently. We're glad you appreciated the courtesy car and that your vehicle was delivered on time and to a very good standard. Regards, Dane
Great customer service
Great customer service , kept well informed by Carl and colleagues. Quality of repair excellent .
24 septembre 2026
Avis spontané
Réponse de Markerstudy
hi Lesley, I'm so pleased to hear you received great customer service and were well informed by our team. It's wonderful that the quality of the repair was excellent. Thanks, Pete
After an unfortunate accident it was so…
After an unfortunate accident it was so nice and reassuring to be able to speak to people who knew exactly what they were talking about and were able to help in a friendly and efficient manner. I initially thought the experience was going to be difficult and challenging but I couldn’t have been more wrong. I was able to choose from a list of garages that would collect my car and provide a courtesy car for the duration that mine was in the body shop. Everybody I spoke to from my initial phone call to the insurance company to the gentleman who collected and returned my car were very helpful and friendly. When I had a query and had to contact my insurance company to clarify some details the lady I spoke to was very efficient and provided me with the details and information I needed immediately. Excellent service from beginning to end and my car looks as good as new. Thank you.
7 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm genuinely pleased to hear that, even after an unfortunate accident, we were able to provide you with such a positive and reassuring experience. It is wonderful to know that our team's knowledge, friendliness, and efficiency made a potentially difficult situation much smoother for you. We are glad that the process, from choosing a garage to receiving a courtesy car and having your vehicle returned looking as good as new, met your expectations. We appreciate you acknowledging the helpfulness of everyone you interacted with, from your initial call to the clarification of details. Your kind words are truly valued. Thanks, Pete
Réponse de Markerstudy
Hi Artur, I'm glad you had such a positive experience with our service! We truly appreciate your kind words and are happy to know we did a great job. Thanks, Pete
What an incrdable service
What an incrdable service, the Vito looks brand new. im very pleased . the staff were caring and thoughfull and thourough. Thank you very much to the whole team. Great customer service.
24 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi James, I'm absolutely delighted to hear that your Vito looks brand new and that you're very pleased with our service. It's wonderful to know that our staff were caring, thoughtful, and thorough, and that you experienced great customer service. Thanks, Pete
"Absolutely excellent service
"Absolutely excellent service. The work was spot‑on, and the phone call was very professional. Couldn't ask for better!!
23 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Malu, I'm pleased to hear that you experienced such excellent service and that the work was spot-on. It's wonderful to know that your phone call was very professional. Thanks, Pete
Not terribly impressed
Not terribly impressed. The whole process took longer than expected, eith failure yo collect the car on booked day which delayed payout
3 septembre 2026
Réponse de Markerstudy
Hi Sue, thanks for leaving us a review. I'm sorry to learn about the delays in the process due to the vehicle not being collected. I've arranged for one of our senior claim handlers to give you a call about your experience.
Thanks, Pete
Abbotts were brilliant from start to…
Abbotts were brilliant from start to finish. Staff very friendly, communication was great at each stage and the repair is perfect
21 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, Nicola, We're delighted to hear that our team was brilliant from start to finish. It's wonderful that our staff were friendly, communication was great, and the repair is perfect. Regards, Dane
Hamza was very helpful in explaining…
Hamza was very helpful in explaining about the car usage and enterprise very good service provided thank you.
17 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Anitaraj, I'm so pleased to hear that our team member was very helpful in explaining about the car usage. It's wonderful that you received very good service. Thanks, Dane
Gemma
Gemma, the senior claims handler was very helpful from the start. Helping understand and direct me to the solution that was required. Handled the problems with certain issues swiftly and communicated excellently with myself and my partner.
Happy with the level of service provided and would suggest you find more staff like this.
Not the best of service with most advisors I spoke to, until I requested a manager.
Thanks again
17 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Mark, we're delighted to hear about your positive experience with one of our senior claims handlers, who provided excellent support and communication. We appreciate you bringing your concerns about other advisors to our attention, as we are always striving to improve our service. Regards, Dane
Booking of the repair was smooth
Booking of the repair was smooth, pick up and drop off very promptly, updates on the work were done frequently. Overall I felt well taken care of. Thank you
1 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm delighted to hear that the booking of your repair was smooth and that the pick-up and drop-off were prompt. It's wonderful that you felt well taken care of with frequent updates. Thanks, Pete
From start to finish everyone was very…
From start to finish everyone was very helpful going through a trauma like we did
1 septembre 2026
Réponse de Markerstudy
Hi Carol, I'm truly sorry to hear about the trauma you experienced. I'm glad our team was able to provide helpful support during such a difficult time. Thank you for your kind words. Pete
Was a very simple process
Was a very simple process. Was contacted along the journey from accident to collecting my car after the repair. The repair was completed to a high standard.
7 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi William, I'm pleased to hear that the process was simple for you and that we kept you informed throughout the repair journey. It's great to know the repair was completed to a high standard. Thanks, Pete
I was kept informed by Steer throughout…
I was kept informed by Steer throughout the repair, the delay in sourcing the replacement wheel was unfortunate but I was regularly informed of the expected date. The repair was excellent and parts replaced were genuine parts.
17 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Kevin. I appreciate your feedback and are glad to hear that our communication kept you informed throughout the repair process. I understand that delays can be frustrating, and I'm pleased that the quality of the repair and the use of genuine parts met your expectations.
Thanks, Pete
Work was done to a very high standard
Work was done to a very high standard, I also received a life time warranty on the work whilst I own the car
10 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Ian, I'm glad to hear the work on your car was completed to a very high standard. It's great that you also received a lifetime warranty on the work. We appreciate your positive feedback. Pete
Réponse de Markerstudy
Hi Alison, I'm happy to hear that we were efficient and attentive. We appreciate your positive feedback! Thanks, Pete
From the very first phone call
From the very first phone call everything was seamless they were very understanding of the situation explained everything clearly from taking the photos of the vehicle everything is clear and straightforward
31 août 2026
Réponse de Markerstudy
Hi Peter, I'm pleased to hear that your experience was seamless from your first phone call. It's wonderful that our team was understanding and explained everything clearly, making the process straightforward for you. Thanks, Pete
Réponse de Markerstudy
Hi Pearl, I'm so happy to hear that you found our service efficient and helpful. Thank you for your positive feedback! Pete
Super Efficient Markerstudy
Markerstudy have been ultra efficient in every aspect of the claim/incident. So much so that I did not have to deal with the stress of recovering from the accident along with dealing with all the admin work.
13 septembre 2026
Réponse de Markerstudy
Hi I'm so pleased to hear that our team was ultra-efficient in handling your claim. It's wonderful that we could help alleviate the stress of the accident and administrative tasks for you. Thanks, Pete
Not impressed with Markerstudy
A car ran into my driveway wall. Marker study were the insurance company for the driver. I had to contact them after a few weeks of nothing despite having all my details. They offered to pay for the work. But I had to do all the leg work I. I had to get 2 written quotes and send them to Markerstudy. Then they would approve one. I get the work done then have to pay for the work then send an invoice to Markerstudy in the hope they would pay me. In my opinion this is ridiculous!! I’ve found someone to sort it out and I’ll just pay them it’s only £250. Seems ridiculous to have to do all that for £250
17 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Robert, thanks for leaving us a review. I'm sorry to learn of the experience you have had claiming for damages to your wall. If you would like to e-mail your claim details into Customersupport@Markerstudy.com then I would be happy to arrange a callback for you.
Thanks
Pete
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