It gave what it believed were the facts of the matter of the claim, unfortunately the facts were incorrect. It was in fact their client that had cancelled the customer's home insurance policy stating... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a letter come through saying I'm in debt of £97.92 & asking me for a extra £16 charge of fee from ebay I dont use ebay nomore havent done for ages I've always checked my balance from the past & ha... Voir plus
L'entreprise a répondu
Very professional person who was prepared to listen to me and come up with a simple solution that suited both parties. If you are with Moorcroft & experiencing financial difficulties I urge you to pi... Voir plus
L'entreprise a répondu
Easy telephone access. Little waiting time. Excellent CS O Joseph, who explained policy clearly and professionally. Excellent confirmation follow up by email.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Coordonnées de contact
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Royaume-Uni
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,8
Bien
355 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This is a debt recovery company that…
This is a debt recovery company that completely ignores clear customer wishes. I have explicitly told them I do not want any direct calls or messages – the only way I am comfortable communicating is through their secure website portal.
Now I can’t even log into their site, so I’ve sent multiple emails asking them to reset my account access so I can sort this properly. They have completely ignored every single request. Instead of helping me use the channel I’m okay with, they just keep contacting me the way I’ve already said I don’t want.
You have the nerve to expect me to engage, let alone make any kind of payment, when you won’t even fix a basic login issue so I can access my own account? How am I supposed to discuss or resolve anything when you lock me out of your own system and ignore my pleas for help? It is completely ridiculous and hypocritical.
It’s appalling practice. They hound you for contact and money but won’t do the bare minimum to let you communicate properly. If you need to deal with a debt recovery firm, avoid MDR Recovery entirely – they do not listen, they do not help, and they do not deserve your cooperation.
1 juillet 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858.
With regards,
Moorcroft Debt Recovery Ltd.
I was sent a letter
I was sent a letter, it stated refer to their website, but it is not accessible to me, I am in Brazil. I have sent them an email in the hope that they may reply to me with an explanation of what their letter is referring to. I live in hope that they may be interested in getting any situation corrected.
13 juillet 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please be assured we are here to help. To enable us to provide further assistance, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk to discuss this matter further. Alternatively, please email us to customers@moorgroup.com so we can provide assistance.
Helpful & Understanding
The agent was helpful and showed empathy to a situation caused at no fault of my own. He offered a solution which I acted upon and everything was resolved efficiently.
4 juillet 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Highly reccommended
This company is very unfestanding about your financila situation and will always do there best to help you
Customer service is great i highly reccomend
6 juillet 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Patience and understanding
7 juillet 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Excellent and efficient service provided
Excellent and efficient service provided
1 juillet 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Great company
I had a great time dealing with Moorcroft, as much as you can with a debit collection company.
The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there's many options to pay, I easily added my details and set up a payment plan. No problems. Happy days.
24 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk.
Quick enough to send letters but when…
Quick enough to send letters but when you try and call you are stuck in a queue for hours so you can never actually get through, no doubt they will charge more if you don't contact them.
26 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent thanks would definitely 💯 use…
Excellent thanks would definitely 💯 use Moorcroft again website layout is clear and easy to read and was easy to setup repayment plan which I hope to clear my EE bill by end of July 2026 and 02 bill by early 2027 definitely have great weekend thanks i will no complaints stay safe and awesome and stay safe and look after each other thanks again have great Saturday 🙂👍😃😃
9 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Moorcroft Pleasure
Lee guided me through the payment method in a warm, friendly and professional manner. Thanks for that.
10 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Scammers not dealing with issues even…
Scammers not dealing with issues even after failing there security questions
11 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Cancelled O2 and paid
Cancelled O2 and paid. Due to a mix up on their end, I ended up with MDRL. Sent in proof of payment, no response.
They seem to have sold the debt to someone else without mentioning my dispute AND are still sending me letters!!
Seems internal processes need to be looked into.
UPDATE: they tried to call twice even though I always requested emails.
Sent through final letter from O2 showing an amount, and statement showing that amount. BUT I apparently still owed like £12. I dont! but I paid it to get them off my back. And reset my credit record as im about to make an application that may be declined due to this.
Not sure how everyone else talks about caring customer service ect - I didnt experience that at all. This account was also sold to Lowell and I have paid £12 there to get them off my back as well.
11 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All customer feedback is really important to us, and while we can't discuss individual cases on this platform, please be assured we are here to help.
We've tried giving you a call to provide an update but haven't been able to get through.
Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
I would not recommend dealing with this…
I would not recommend dealing with this company. I received a letter from them claiming they wanted to discuss a private matter, but it provided no details. When I called, they immediately started asking for personal information without explaining why they needed it or what the issue was about.
If there were a genuine reason for contacting me, they could have included at least some explanation in the letter. Instead, they expect you to provide your information while refusing to tell you why they are requesting it. This lack of transparency is concerning and left me feeling uncomfortable. SCAMMERS
9 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for sharing further information about your experience when contacting us. Just to let you know, when our customers contact us, we look to verify their identity before discussing their account. This is to help ensure all customer data remains private and secure.
Please be assured we are here to help.
While we can't discuss individual cases on this platform, we can confirm that we’ve reached out to you separately in case you would like us to call and discuss this further. And if you would like to know more about our business, please visit www.MDRL.co.uk.
With regards,
Moorcroft Debt Recovery Ltd.
A much friendlier and helpful experience than I expected.
Made a challenging situation easier to deal with through a non judgemental and helpful attitude.
2 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Mortgage advisor
Daniel was professional, knowledgeable and answered our questions for which we could understand. His help was exceptional. Thank you
1 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
All the staff are very friendly
All the staff are very friendly, kind and understanding.
2 juin 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Illegal 3‑day deadline
Illegal 3‑day deadline, no breakdown – here's what to do if it happens to you
Moorcroft sent me a letter demanding £110.90 with only **3 days to reply** (letter dated 14 May, deadline 21 May). That's a direct breach of FCA CONC rules – consumers must be given a **minimum of 30 days** to respond before any enforcement or credit reporting can take place.
They also refused to provide any breakdown of the debt. No bill. No dates. No services. Just a balance.
When I challenged the debt (which relates to a contract I had already lawfully terminated – I have proof), Moorcroft did not investigate. They simply closed the account on their system and returned it to their client. That's also a breach of CONC rules (failure to suspend collection activity while a dispute is investigated).
**What I did (and what you should do if this happens to you):**
1. **Do not pay** – paying a disputed debt can be seen as admitting liability.
2. **Dispute it in writing** – email them and keep a copy.
3. **Check the deadline** – if it's less than 30 days, that's unlawful.
4. **Request a full breakdown** – under FCA rules they must provide it.
5. **If they don't respond or refuse, report them** – to the FCA, the Financial Ombudsman Service, and the ICO (if your data is being processed unlawfully).
I have also sent Moorcroft a **Subject Access Request (SAR)** under UK GDPR to obtain all data they hold on me – including who instructed them and why the debt was raised. If they process your data without a lawful basis, you have the right to do the same.
**Bottom line:** Moorcroft's 3‑day demand was illegal. They have not provided a breakdown. They have not investigated my dispute. I am now taking this to the regulators.
If you're in a similar situation, know your rights – and don't be bullied by illegal deadlines.
29 mai 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for sharing further information about your experience when contacting us. We can't discuss individual cases on this platform, though can confirm that all accounts placed with us are done so in good faith and we always act to achieve a good outcome for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help.
If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Thhe setup of accessing my account is…
Thhe setup of accessing my account is accessed easily and knowing if i need to speak to an agent then there bis always somebody to help
29 mai 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk.
I just want to say thank you for more…
I just want to say thank you for more craft. They are the best and very kind and very professional people.
29 mai 2026
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.