Meetandgreetmanchesterairportparking Avis 

Very poor service. We had to wait for 1 1/2 hours at 2.00 in the morning, it was cold and windy. When we initially called them on landing, first call went to answerphone, on the second call they said they would call us back in 5 minutes, which they didn't and we had to call them back 30 minutes later. They then said they would arrive in 40 mins, but they eventually arrived 60 minutes later, when the storage compound is only 2 miles away in Styal. We will never use them again.

Dash cam footage of them crashing my car into a barrier. We failed to notice until we washed car this month. Played footage back on dash cam, emailed them a copy of footage and booking details. Frank kindly said t’cs are to report damage before leaving. Understood, but surely their policy is for staff to report a crash in a customers car. Frank kindly advised I speak to my insurance. Thanks Frank I’ll try BBC watchdog and small claims court first . Plus make my public service to make others aware

Scam!!! Had no email prior to where I was going to meet them etc etc paid £90 and had to pay extra £90 to park at the airport as I had no choice. Waiting for my refund been 2 months. Scam!!! Do not book!!

Very very angry as I had a dent in my car on collection and they accepted no responsibilty unless i could prove it was them....

How do I do that!!

Also the cars have to be left in lines with no real space either side to get out easily - so expect damage from other customers or the car park drivers - with no recorded evidence!!...

See response from the parking team...

Following your report, the Car Park Team Manager conducted an investigation into the reported damage to the nearside rear door of your vehicle, the details of which have now been passed to me in order to contact you.

To clarify, even though a vehicle is within our Meet & Greet or Drop & Go parking products, the responsibility for any damage to a vehicle depends on who caused the damage and how the damage was caused.

If the damage was caused by one of our drivers whilst having control and manoeuvring a customer’s vehicle, then we would be responsible for the damage caused.

However, if the damage was caused by a 3rd party, such as another customer driving in the car park, or a returning customer in an adjacent bay, then the responsibility for the damage would not lie with the Meet & Greet or Drop & Go parking products, it would be with the 3rd party.

I would recommend reviewing the documentation that you received when making your booking, which outlined the Terms and Conditions regarding liability and damage.

As described in Section 8.2 of the Terms & Conditions to damage caused.
“We accept no liability for loss or damage, including any damage to your vehicle’s paintwork (including where caused by a third-party) unless proved to be caused by our negligence.”

In this instance, we deem this damage to have been caused by a 3rd party and is not due to the negligence of our drivers

Do not use Secure airport transfer SAT via the compare website. They had been driving my car all week while I was away and clocked up 44 miles when it should of been parked up. When I was met at 3am the guy said sign this I will pass your keys then. I signed he basically ran off I noticed the mileage and fuel loss then noticed damage to passenger wheel. I called the company and was greeted with your car is old it's probably knackered before and I'm blocking your number. So unprofessional it's unreal.

Do not use. My car had over 1000 miles added to the clock in a week, all settings changed, covered in mud.

Scratches on 2 side panels of car when returned. Driver guy just ran off saying speak to customer service. They only communicate by email. Basically they didn't want to know. You think you're getting a decent deal by saving yourself £20 or so - it has ended up for me with £500 pounds of damage. Bad decision. I'm writing this not as revenge to the 'bottom feeders' who operate this sham, but to hopefully save others falling victim.

Deric at Terminal 2 Meet & Greet parking was very helpful arranging access for the car that was parked in Terminal 1 to collect a family member who was injured rather than walking 20 minutes. Thank you so much Deric!

Arrived and left my vehicle. Not met by anyone and no photos taken of my car so I took my own including mileage. Left vehicle with them. All fairly easy. Returned to vehicle to find glove box had been systematically searched and about £15/20 in coins used for car parks etc had been taken. The vehicle was abandoned in the car park not parked and was filthy with mud. A complaint was lodged but all you get is Terms & conditions back. Do not leave your car with these thieves park it else where at the airport and keep your keys.

Dropped car off, only a few months old, immaculate paintwork. They make a deal of doing a 360 video for existing damage to your car when you drop it off.

2 weeks later I return to find 3 scratches down the side of the car, I lodge a claim/complaint with their manager, then receive an email a few days later claiming it wasn't them and must have been another customer therefore they're not liable.

I was apprehensive of using this as I couldn't park my own car in a location I deemed less likely to be prone to damage, I should have just trusted my instincts, now I've a new car with scratches on it

My car was there from the 22nd until the 27th June. I returned to collect the car around 2am on the 27th. After being awake for around 22hrs I did not check the car.

I have gone to get in the car today and noticed a rip down the side of my seat. It most certainly was not there when I dropped it off.

Do not use use the meet at greet service at Manchester airport. They steal things from inside your car (cash, coins, sunglasses) and take no accountability for damage caused whilst the vehicle is in their care. For some reason photos are only taken on initial entry, so you need to do a forensic analysis when collecting. This can be made difficult when they return your car filthy, and have no cleaning facilities. Reporting damage when you’ve cleaned the filth they caused is dismissed as per there T&Cs which are not fit for purpose. When pressed on not being able to see damage because of mud they said we could have asked the manager who would have cleaned the car, but they do t have facilities. Asking to see the documented process for that they said it’s part of their Standard Operating Procedure, but they won’t share it. Which sounds like a lie, they might have written it in now but not likely it was there before. Sly grifters posing as a premium service.

Terrible experience. I booked the meet and greet several months ago. I was supposed to get instructions for meet and greet 48 to 72 hours before departure! There was nothing even the day before departure. there is no telephone number to contact and they dont respond to any emails. Managed to get someone on their "chat" and even she could not get the details. I had to cancel and bbok a slot at the official terminal parking.

Meet and greet my eye.

A little African guy says hello and thats it.

The rest is automated hell

Me and my partner went to Brazil and we left our car there. The car had a full service at the MOT. We came back and the car was broken. The manager said they don't pay for nothing and it wasn't very helpful. He said they would look at the cameras. They didn't find any video. They just didn't know we had all recorded in our dash cam. The driver didn't slow down and hit the car in a speed bump. He even said: "oh no". After that you can hear the sound of the broken car all the time and they kept moving the car being broken. They agreed to pay for the damage after we sent the video. They didn't pay and now they are ignoring my partner's emails. We are going to court. DONT TRUST THIS PLACE.

Booked car in for two weeks via Holiday Extras. On arrival not a soul to be seen, and not being familiar with system followed what another driver did to park car in a lane on roof.
Took a while to find reception but did and got receipt for keys.
When we got back car was parked on ground floor where width of roadway makes it difficult to reverse without several maneuvers.
The power cable on my dash cam was hanging loose in the well of the car as if it had been pulled out from.its fixings.
Checked the last journey and car had done about 30 miles!!!
When I got home and checked dash cam footage it had all been deleted!!!!!!!!!!
So it would appear someone didn't want me know where the car had been.
Won't be using them again and wouldn't recommend to anyone.

Never again!!! Waited 3 hours outside in the rain. Dishonest business...After 20 phone calls being fobbed off and lied to each time with different excuses, at the end I had to call the police. Every time I rang, was told 10-15 minutes the car will be with you.

Supposed to be flying tomorrow
No contact from the company and no way of contacting them
Have i been scammed?? Not what you need before your holidays

The description of this service is misleading. There is no actual meeting or greeting. You park near their office, granted it is close to the departure terminal 3. When you return YOU have to walk all the way back to the office at terminal 3 to then get your car key from a locker, having a tag on showing you which car park and parking space you car is parked. We walked? What felt like? The entire length of the airport. This is just a premium fee to park your car for you, nothing more.

Absolutely disgusted with the state of my car when I Collected it today
It looked as though it had been on a rally
Full off mud
Do not use this service