Meetandgreetmanchesterairportparking Avis 

Used T2 M&G service - Sincerely wished I hadn't, but was lured by the complete peace of mind advertising.
Returned to a damaged front bumper (scrapes underneath on both sides as if had been driven over a curb, or up a ramp too fast), reported immediately, operative took mobile phone phots in the dark.
Was told up to 10 working days for a thorough investigation. Within 54 minutes of the next working day had an email saying was deemed to have happed after they had parked the car for my arrival and was clear was a right to left damage caused by another 3rd party object (no evidence provided) and completely contradictory/impossible to the underside damage and where the car was parked (a corner spot next to a curb). Immediately responded with full photographic evidence which clearly show front to back under bumper scrapes on both sides of the vehicle which clearly makes 3rd party damage an impossibility and obviously points to their driver's negligence - it's now been days and have heard nothing since (other than a standard, we will reply within 10 working days).
Scam of an operation, their policy is clearly to blame a 3rd party after they park it for your arrival for any damage caused without evidence and worse still, when the damage/evidence I have provided clearly points to their negligence . Next stop is legal advice and reporting to BBC Watchdog / Social media groups. Myself personally and my company will NEVER use this cowboy outfit ever again, you'd be better off parking in a fixed space either on or off site rather than trusting these cowboys with driving your car. I wish I'd have reviewed here first as this and thefts seems like an all too common occurrence; god knows what else they're doing to and with your vehicle whilst your away - Disgusted beyond belief.

Update: So after leaving it 10 working days, had heard nothing - so got an estimate for the damage (£386), copied a small court claims template email (‘which’ have a free one), filled in the blanks and sent it on to them, within one working day they’d rang the garage to arrange payment for the damage over the phone. DO NOT FALL FOR THEIR ‘DEFLECT THE BLAME BACK ON TO YOU’ SCAM.

Parking was so easy. Good directions and met by lovely polite attending staff at the drop of Point and similar at the reception where we dropped of the keys. In all it took about 5 minutes from entry to car park to getting to check in queue..absolutely the best one I've used. I'm 53 and a reasonably seasoned traveller.

AVOID AT ALL COSTS!!!

Would leave 0 stars if possible came home from holiday lots of damage to interior of vehicle that obviously wasnt there before we left.

Emailed them over it and basically they told me they looked into it and none of their staff had done anything and that was the end of it.

Now even further out of pocket do not trust these people!!

Much better off just using the airport parking much cheaper and noone is in your car.

The service was generally quite good and the drop off and collection worked well. Only later did I discover that may stash of emergency/car park coins, typically £20+ kept in a small dash board compartment had vanished. I suppose that it was my oversight to leave it there in the first place but BE WARNED.

I wouldnt use these again! 0 star really. Got my car back and found my sons mobile phone had been stolen, also i left coke in my car 2 bottles as im diabetic and these were stolen too. Absoulte disgraceful. Theiving scum!!

If I could give zero stars I would! No problem with reception staff, however on return from holiday I got in the car and the performance mode had been altered and reset to “dynamic” high performance mode and the dash display had also been altered. Neither of these things can be done accidentally and are totally unnecessary given that the car is held in a compound within the vicinity of the airport. All I can deduce from this is that the operative was having a “play”, which is not something I expect when entrusting my vehicle to this premium service.

As a consequence, I will never use the service again.

This review is regarding VIP meet and greet Manchester airport.

Dropped off the car without any issues. Upon returning to Manchester Airport on 04.02.24, the car was brought in by a VIP employee, sporting a severely damaged front alloy wheel and a dangling tyre. The employee attributed it to "hitting a pothole" during transit but continued to drive the vehicle despite the visibly ruined front wheel. The distress we experienced witnessing our car in this condition was substantial, yet there was no apology extended. When I requested to speak with the manager, I was instructed to fix the spare small tyre myself. During my conversation with the car park attendant about the long stay, the manager directed the employee to access our car's spare wheel without our consent. Utterly shocked by this audacity, we insisted the manager come to the car park. When he finally arrived, his demeanor was unhelpful and argumentative, blaming us for a perceived tyre "blowout" due to "low tread." The conversation shifted to placing blame on us, with the manager making excuses and downplaying the severity of the situation. Despite expressing a desire to assist, he adamantly stated the company wouldn't cover the repair costs, suggesting we had waived our rights. His contemptuous attitude left us utterly disgusted, feeling vilified for an incident beyond our control. We took note of the employee's details in hopes of potential insurance coverage and photographed his driving licence. Throughout the ordeal, we felt pressured to replace the damaged wheel and drive over 100 miles late on a Sunday night, as we were told there were no alternatives. We were unsure if the car had other significant damage which made the journey back more distressing. The subsequent inspection the day after revealed the alloy wheel had cracked due to a forceful impact with a high kerb. Continued use post-incident led to a ruined clutch and obliterated alloy wheel. Despite the helpfulness of Manchester airport staff, we endured over an hour of distress. I've initiated an insurance claim, facing an excess payment on an estimated bill exceeding £2000. If you seek a reliable, customer-focused service, steer clear of this company. Trading standards should and will investigate VIP parking, given this appalling experience—one of many reported by dissatisfied customers. (not that they care) Avoid at all costs. We have taken lots of photographic and cctv based footage courtesy of Manchester airport of this incident. We are seeking legal advice for compensation and we would urge others to do the same. BBC watchdog have also been contacted.

The service and staff cannot be faulted. The car parking space my car was in on my return was beyond a joke. My car is an Evoque, so probably about average width. It was parked in the centre of the parking space. The gap between the driver's door and the adjacent vehicle was barely enough to get my arm in, let alone my body! ( I am of average height and weight). There was just about enough space on the passenger side to squeeze in and climb over the centre console into the driver's seat. Can you imagine if someone was elderly or with even slight mobility problems? This is so typical of Manchester Airport's general approach to less able people - if you have any personal difficulties, tough ****!

Very helpful staff can not praise them enough
I booked meet & greet parking with Ryanair who did not pass my car details on to the airport
The 3 guys who helped me to get things sorted wonderful nothing too much trouble from checking out the system to getting me booked in

T2 meet & greet Manchester airport booked through Holiday Extras.Low life thieving rats .12v display usb adapter & iPhone charging lead taken from my pickup truck.Only noticed when I got home.Complaint raised with Holiday Extras their response was that the terms & conditions advise not to leave valuables in your vehicle.So if you do …the scum bags can help themselves🤬

Meet and Greet Terminal 1. It's the first time I have used it and it ran like clockwork. It's a couple on minutes walking to the terminal building. Checked in on the machine in the little office with people on hand to help. I couldn't believe how easy it was on return to collect my car and as I had contacted them when I was away to say I would need extra time I was delighted to find that the barrier went up with no extra charge. Top marks

Damaged my vehicle and wouldn't except blame as I only noticed the following day in daylight. They scan/video your vehicle on arrival but not on leaving which seems strange but this would probably leave them open to a lot more Damage claims.

Since there was no address in the email but a phone number to ring 30 min prior to arrival I did that. A young and very insecure man who obviously got shouted at a few times that morning was first very rude and then repeatedly put the phone down on me and blocked my mobile. All I needed to know was where to go. When confirming we actually meet inside the short stay he completely lost it with me. Will have to claim my money back. Do not use this company where they feel people like him running the FOH is acceptable. Caused me a lot of hassle v

an absolute joke ! car left 'parked' that you could not access any doors !!! cant remember when last time I had to go through the boot to access my front seat ! hmmm - NEVER !! first was my very first time using this service and for sure it would be last ! and the £9.50 in 50p coins you've taken from the under the armrest storage - I'm sure you really needed ahead of Xmas - so I hope you enjoy that little 'gift'
bunch of morons !

Was delayed by a week due to birth of my granddaughter in Dubai.

Arrived back happily ready to pay the overstay & was met by James and Tracy at the reception. They very quickly located my car and, after nicely asking why I was delayed, deleted the extra charge.

Couldn’t believe it if I’m honest, restored my faith in humanity and was a lovely experience. The saving was small fry in comparison to the gesture and kindness.

Thank you guys, brilliant :-)

Rob
Audi A4
13/11/23

Can't speak highly enough of meet and greet .arrived back in Manchester and after lost luggage etc ( didn't have receipt as was in lost luggage) the two guys couldn't be more helpful ...found our booking and even had the car brought to us as it was in another terminal ....highly recommend thanks

Car was parked so close to other cars that no one could get in.

And today discovered money only £20 has been taken from a compartment in the car. Not worth reporting as how would I prove it.

Dreadful service don’t use!!

We recently used the meet and greet option at Manchester Airport, on return from our trip from the US to find our car was where they said it was, passenger window was left down and the lights on my vehicle had been left on, I have no idea why the lights had been used as we arrived back at 8am, unless car had been bought back a lot earlier, my battery was flat and the car would not start, I got out to lock it and reset it would not lock I decided to give it 1 more time it eventually started just about, I have used this service before and never had a problem this time was a nightmare, I will think twice before using this service again.

I just wanted to let everyone know of an experience I had with a meet and greet service at Manchester airport. I booked thinking it was the official meet and greet but it wasn’t. It was called the silver service meet and greet. Turns out it’s a complete sham company!
I went straight to the meet and greet area at Manchester airport where they told me I wasn’t booked in and I should go to the short stay which I did. I saw a man with hi viz on so assumed this was the person I needed to speak to. He told me that the company I booked through were charlatans and would take my car and use it wreck it. Said they would clock up miles and I would be lucky to get it back in one peice. To say I was panicking at this point was an understatement. I tried to book in with the proper Manchester parking at this time but unfortunately everything was fully booked. The guy turned up to get my car. I asked him if he would be using my car when I was away or if it would be stored securely. He said there would be nine miles on the clock.
I left my car. This whole experience was in the back of my mind the whole holiday. Fast forward to my return. I phoned the company. The car would be there in 40 minutes (just what you want at 2 in the morning!) I waited 40 minutes. I was sitting in Greggs when I overheard the person next to me cracking up on the phone. He had been waiting 3hrs and still no sign of his car. When he came off the phone I asked what company he had used. It was a different name to the one I had but the same number. I phoned the number back and was told my car was in the car park with the key on the wheel??? And right enough it was on the wheel. It also had less than a mile on the clock and had clearly not left the car park. Was my key there the whole time too, I don’t know. I just knew at this point that was going to have a huge parking charge so went to the parking attendants who told me that I needed to leave in order to find out how much I had to pay. £474! Fortunately the person I spoke to just charged me £6 so wasn’t the end of the world. Just wanted to put this out to make others aware. If I hadn’t asked the guy who came to collect what would happen to my car when I was away I believe it would have been used/wrecked. I also told him I had taken pictures and noted the mileage.
The company was charging not far off the same price as the actual meet and greet. And as I previously said I thought it was the official one.

The second time I have used these and the second time my car has had a nail in the tire on return.