Market Harborough Building Society Avis 

Friendly, local branches, knowledgeable and human.....what more can you ask from a Building Society/Bank!

I spoke to both Emma & Alicia who were friendly, professional, helpful & patient.

Very helpful and informative responding to a phone call to help unravel “my “lost” account details. Extremely patient and clear in resolution. Many thanks to Emma.

So far so good in terms of being a new still learning to get along with them type client at this stage. Prior to signing up with them I was ignored while contacting them via their direct e-mail per their own website. I got back onto them still without response and no acknowledgement - never. I hoped for better service once signed up which is the case via secure messaging. However, there was nothing secure nor overly private to stop them communicating over general queries I say again, after all it shows in big writing offering support via e-mail. One response was kind of robotic and failed to have read my short message properly. Can't yet comment on ongoing capability for providing hard or efficient copies for tax or that end of it etc. time will tell. However, I did research and based on reputation I went with them so far okay.

Emma treated me as a friend and was very helpful. She picked up my call quickly and provided the information I needed in a professional way. I felt assured that she was an expert in her job.

Emma was really helpful and spoke through instructions clearly, and very friendly, thanks for your help Emma!

This was a second request for the same service but was carried out successfully by Alicia on our behalf and as soon as the call ended. Well done, great customer service and satisfaction.

Friendly. Listened. Answered all questions. Supportive.

The service I received was professional, friendly, and extremely helpful from start to finish. Everything was explained clearly, and I felt listened to and supported throughout the process.

The staff member I spoke with was patient, knowledgeable, and made everything simple and stress-free. It is refreshing to receive such genuine and caring customer service.

I spoke to Emma this morning so helpful and very pleasant she dealt with my enquiry with complete confidence she’s an absolute credit to the company

Very helpful member of staff. The information given was very clear and we also got a drink during the chat

Went into the Market Harborough branch to open a 160 day Notice Account on behalf of my elderly father, using POA. Claire could not have been more helpful during what is quite a complex process. She set me at ease, made sure I was comfortable and completed everything in a timely and professional manner. Whilst waiting I was able to hear Jen in the background greeting customers with warmth and care … you can tell these ladies know their customers and give the kind of service and experience we know we can expect from MHBS. Thank you Ladies, you are a credit to the company and I look forward to dealing with you in the future.

Amazing, I rang up quite stressed that I couldn’t find the customer number. And the lady on the phone was very very helpful. Stayed on the phone whilst my password was reset, and was in my account in less than 5 minutes

Called for confirmation of balance on a new account. Spoke to Emma who was very helpful, polite and professional.

When they send an email saying "we would like feed back on your transaction " dated two days ago, when the transaction was 4 weeks ago, causes panic. When you send emails put the date the transaction happed on the communication.

Visited the Rothwell branch. Jane was extremely helpful and resolved a number of my questions without fuss. Clear and easy to follow explanations. Thank you.

Very polite, friendly, knowledgeable, and patient.
Excellent all round customer experience.
A*

Great staff on desk at moment all polite and helpful