Market Harborough Building Society Avis 

It was a pleasure to come into a branch which made you feel wanted and understood. Particular mention to Hannah, who made the whole experience easy and was extremely helpful.

Having recently completed an excellent online Regular Saver account, I am disappointed not to be allowed to open a second Regular Saver account, due to your restriction to Branch opening only.
Most Building Societies and Banks do NOT put obstacles in the way of arranging recurring Regular savings accounts.

The staff were very helpful especially Claire Reedman
She put us at ease & we thought that they provided a lovely service.
Regards
Renee Croft

Visited Rothwell branch today. The adviser we spoke to, Jenni Robson, was incredibly helpful, friendly and professional. She sorted out what we needed to do and also made some great recommendations. Have never had a problem with MHBC. A great experience.

The customer service and care at the Kettering branch is always exceptional. I took my 89 year old Mum to make some account changes and Laura was fabulous - incredibly patient, thoughtful and professional. Their saving products have always been excellent, but it is the service that makes the difference and is why my Mum has always been a customer.

Your employee Alicia was excellent today.Without her being there through the proccess I would have been totally lost and would never have completed the transactions thankyou.

Four ladies on the counter. I was dealt with by Jay, she listened to what type of account I was looking for, explaining it very well. I didn’t feel under any pressure from her to open the account. I felt totally at ease with Jay dealing with me.

I popped into the desborough branch today. Great personal professional service from Keeley. Great building society. Always friendly. Welcoming with great advice. Jenni and Lynne are great too !

I needed a Tax Statement for 2024-25. Although the account was closed Emma had no trouble accessing and sending me a copy by post, which I received a week later. I had a good interest rate on the account and would be happy to invest with them again.

Called in with my wife who wanted to draw out some money from her account (she has mobilty problems and cannot stand for long). As soon as this was known by the Teller (Claire Reedman) she pointed out seats where we could sit and then did all the necessary and brought the money to us. She also suggested we may wish to look at a third party mandate in case my wife is unable to get to the MHBS. Gave us an explanation and all the necessary forms and information so we could consider and follow up if we wished. A really good customer experience that you don't often get these days - full marks!

Application to open a fixed rate Bond online was never processed
Made 6 phone to MHBS H/O
Sent several emails, enailed the Chief Executive
Never got a Response
After all this I then get an email informing me that my application was not being processed anymore
Incompetent organisation with Appalling Customer Service
I applied online with another Savings Company and the account was opened in 3 days

We visited the Harborough branch. Jen was very friendly and helpful. Jen answered all of our questions about the accounts. We would rate the service as very good.

On behalf of parents; We visited the Harborough branch on wednesday and were assisted with our query by Claire Reedman. Her friendliness and support were exceptional and her experience was clearly demonstrated in her patience and advice. We couldn't have asked for better customer service.

The person who helped with our problem ess firstly, very understanding.
She was willing to help without prompt.

Call was picked up promptly

Emma.....(i think it was) was polite....professional....answered both my queries quickly and helpfully

She also sounded very "jolly" and was a pleasure to deal with

If only all banks treated their customers like this!

I needed to check something and I was called by Emma who was really helpful.
Our experience with large businesses that communicate via chatbots or call centres and now AI is dreadful and this is why we choose smaller, more personal suppliers wherever possible. On-line everything is just fine - until you need help or have a problem.

Room ready for us on our arrival. Nice friendly staff.clean bright room with refreshments. All at the right price .

After having had an account with MHBS for many years our branch of The Royal British Legion reluctantly have to close the account. The assistance given by Emma over the telephone in explaining what we need to do was very helpful and has made the process very simple.