I have given 5 stars as Mike from customer support personally got in touch with me and offered me £25 gift card for the delay of the last package. I wasn't expecting anything but that was nice of him... Voir plus
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Energy pouches dose what they say on the tin, late delivery to the date spec online, got three flavors to try all were ok but do have a cemical taste somtimes that can be qite intence but when it sett... Voir plus
So ordered online for delivery and everything appeared somewhat ok. Package was delivered 3 days later....to an unknown address over 300 miles away from me. Not a problem me thinks, ill contact Muse... Voir plus
Much improved now. They have a new customer service person in place. My previous experience with them was terrible. My most recent has been night and day different.
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.
Coordonnées de contact
1 Brook Street, LE8 6LA, Leicester, Royaume-Uni
- hello@musepouches.co.uk
- www.museitnow.com
3,7
Moyen
329 avis
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Products quality is excellent.can feel…
Products quality is excellent.can feel the chill while using it.Makes me happy
22 septembre 2025
Réponse de Muse
Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the quality of our products and that they give you that satisfying chill. Your support means a lot to us, and we look forward to continuing to provide products that make you happy!
Awesome
Love the new no-nic pouches! I've tried to quit nicotine, so I was really waiting for something like that. I really like mint and cola flavour (it taste like cola with gin for me 😀). I will definitely order more and stay longer with Muse.
Also they have amazing customer service, very friendly and helpful. Easy to contact them.
15 septembre 2025
Avis spontané
Réponse de Muse
Thank you so much for your fantastic feedback! We’re thrilled to hear that our no-nic pouches are helping you on your journey to quit nicotine, and that you’re enjoying the mint and cola flavours. It’s also wonderful to know our customer service has been helpful and easy to reach. Your support means a lot to us, and we look forward to continuing to provide products and service you love!
Fast delivery and quality product with…
Fast delivery and quality product with a variety of good flavours
23 septembre 2025
Réponse de Muse
Thank you for your feedback! We’re delighted to hear you’re happy with our fast delivery, product quality, and wide variety of flavours. At Muse, we always aim to provide a reliable and enjoyable experience for our customers. We truly appreciate your support!
Creamy Coffee
I tried couple of variants and my best pick is CREAMY COFFEE followed by Strawberry, Raspberry and Cherry Variant.
If someone is looking for more flavour and sweetness, then Orange Mango and rest are perfect.
Excellent customer support.
19 septembre 2025
Réponse de Muse
Thank you for sharing your favorites! We’re thrilled to hear you enjoyed Creamy Coffee and the other flavors, and that our customer support met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again soon!
Taste is really bad!
16 septembre 2025
Réponse de Muse
Hi Matt, thank you for your feedback and I am sorry to hear this. I have sent you over an email now and I would appreciate it if you could provide us with the information I have requested to allow us to conduct thorough testing on the flavours and batches in question. We appreciate all feedback so thank you in advance for allowing us the opportunity to look into this and resolve the issue.
Muse Team
Good stuff and fast delivery price as…
Good stuff and fast delivery price as well good
8 septembre 2025
Réponse de Muse
Hi Lukasz!
Thank you so much for the lovely comments on the Kiwi Passionfruit Guava Surge pouches and the Creamy Coffee Boosts! We are so please to hear that we have now been able to complete the pouch range and its hitting all the right spots! We look forward to seeing your next order :)
Thanks
The Muse Team
Creamy Coffee surge 200mg is way too strong
I got these two cans as free samples just paid £3.50 P&P.
I tried Creamy Coffee surge 200mg then OMG it's not for me. The flavour is so strong that made my throat dry for next too days. I suppose it was very high strength I ever tried. I have not tried the cool mint 6mg yet but I suppose it should be okay.
12 septembre 2025
Réponse de Muse
Hi Saleem, thank you for your feedback and I am sorry to hear this. I have sent you over an email now and I would appreciate it if you could provide us with the information I have requested to allow us to conduct thorough testing on the flavours and batches in question. We appreciate all feedback so thank you in advance for allowing us the opportunity to look into this and resolve the issue.
Muse Team
Really nice experience using these…
Really nice experience using these energy pouches. I work 12hr shifts and these have given me a boost when I started to flag. They taste good too! I picked the weakest of the liquorice flavours and am happy to order some more.
11 septembre 2025
Réponse de Muse
Thank you for sharing your experience! We’re thrilled to hear our energy pouches have given you a boost during your long shifts and that you enjoyed the flavor. We look forward to supplying you again soon!
not my favourite
not my favourite.
Made my gums ache which i've not had with any other brand. flavours nice though
29 mai 2025
Réponse de Muse
Thank you for your feedback. We’re sorry to hear that the product caused discomfort, but we’re glad you enjoyed the flavors. Your input is valuable and helps us continue to improve our products
First time trying and was impressed
First time trying and was impressed, great flavours and had a nice kick. Would definitely recommend
15 septembre 2025
Avis spontané
Réponse de Muse
Thank you for your kind words! We’re thrilled to hear you enjoyed the flavors and kick, and that you’d recommend us. We look forward to serving you again soon!
Delivery and strength
The delivery was quicker than expected and pouches were smooth. Because am new to it I was advised against very strong foreign pouches. These are perfect for my needs at the moment.
13 septembre 2025
Avis spontané
Réponse de Muse
Thank you for your feedback! We’re glad to hear the delivery was quick and that the pouches suit your needs. It’s great to know you found the right strength for starting out, and we appreciate your support!
Great product and customer service
Great customer service and quick delivery. Product is one of the best I have tried so would definitely recommend.
28 août 2025
Réponse de Muse
Thank you for your kind words! We’re thrilled to hear you’re happy with our product, customer service, and delivery. Your recommendation means a lot, and we look forward to serving you again!
The best I have tried
The only thing stopping me from giving 5 stars is the slightly high postage costs. Everything else is spot on. After trying several other brands, muse is my favourite.
26 août 2025
Réponse de Muse
Thank you for your feedback and kind words! We’re thrilled to hear that Muse is your favorite after trying several other brands. We appreciate your note about postage costs and will keep it in mind as we continue to improve. Your support means a lot!
Subtle and Smooth (MUSE)
First tried Snus whilst living in Sweden, I felt the Swedish brands were very strong however, since trying muse flavours i feel they are subtle and ideal and the best part it's a UK brand making it more accessible.
1 septembre 2025
Avis spontané
Réponse de Muse
Thank you for sharing your experience! We’re delighted to hear that you enjoy Muse for its subtle, smooth flavors and accessibility as a UK brand. Your feedback means a lot, and we look forward to continuing to provide products you love
The service was quick and the items…
The service was quick and the items were delivered as scheduled.
The delivery driver was also polite and professional.
1 septembre 2025
Avis spontané
Réponse de Muse
Thank you for your kind words! We’re delighted to hear that your order arrived on time and that our delivery driver provided excellent service. We appreciate your support!
Brilliant product fast delivery highly…
Brilliant product fast delivery highly recommended thanks 😊
27 août 2025
Avis spontané
Réponse de Muse
Hi Chris,
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with both the product and the delivery service. Your recommendation is greatly appreciated. We look forward to the opportunity to serve you again in the future.
Best Regards,
The Team at Muse
Iron Brew Nicotine Pouches.
Excellent company to deal with, great flavours, fast shipping I will use again, thank you.
8 août 2025
Réponse de Muse
Hi Rob,
Thank you for your wonderful feedback! We're pleased to hear you enjoyed the Iron Brew Nicotine Pouches and had a great experience with our service. We look forward to serving you again soon. Thank you for choosing us!
Thanks,
Team at Muse
Very prompt delivery
Very prompt delivery. Good communication. The 6mg Tropical still my favourite.
8 août 2025
Réponse de Muse
Hi,
Thank you for your kind feedback! We’re glad to hear you’re happy with our prompt delivery and communication. It’s great to know the 6mg Tropical remains your favourite. We look forward to continuing to serve you!
Thanks,
Team at Muse
I keep ordering Muse Pouches
I keep ordering Muse pouches, they’re my absolute favourite right now, especially the Cool Mint flavour
19 août 2025
Avis spontané
Réponse de Muse
Hi Andrey,
Thank you for your continued support! We’re delighted to hear that Muse pouches, especially the Cool Mint flavour, are your absolute favourite. We look forward to providing you with more of your favourites in the future!
Thanks,
Team at Muse
good customer service
17 août 2025
Avis spontané
Réponse de Muse
Hi Nathan,
Thank you for your feedback! We’re glad to hear you’re pleased with our customer service. We look forward to assisting you again soon.
Thanks,
Team at Muse
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