Rang up and few days ago to make sure the relevant documents had been sent. But unfortunately the call handler wasn't that helpful and said everything was fine. After receiving emails indicating that... Voir plus
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Lisez les avis des autres
I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... Voir plus
L'entreprise a répondu
Conflicting info on joining letter an app, one says black box must be fitted within 7 days and the App is very clear 24hrs with a threat of cancellation. Not the best approach with new drivers who are... Voir plus
The company picked up my phone call relatively quickly ensuring that the service was very fast and therefore did not leave me waiting a long time to ask my inquiries. The call agent that answered the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Assurance auto
- aussi dans
- Agence d'assurance
À propos de MyPolicy
Écrit par l'entreprise
It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.
You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking
Limit your miles, lower your costs
The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.
Save on your renewal
If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.
Écrit par l'entreprise
Coordonnées de contact
Prospect House. Prospect Road, Halesowen, West Midlands, B62 8DU, Birmingham, Royaume-Uni
- 03301002337
- info@mypolicy.co.uk
- www.mypolicy.co.uk
4,7
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great customers service
Yeah cant remember the woman's name who call but honestly shes was lovely made everyone really clear answers every question I had put any worry I had to rest as I when with the black box insurance and everyone has heard a horror story integrated of a box
16 mars 2026
The lady I spoke to was lovely
26 mars 2026
The lady who helped me with issue was…
The lady who helped me with issue was honestly so helpful, kind and caring she understood my situation and did everything she could , I highly recommend this company for your insurance as they’ve been nothing but good to me
23 mars 2026
the lady on the phone was lovely
the lady on the phone was lovely, very patient and to the point, very helpful
25 mars 2026
Friendly
Friendly
Spoke clearly
Information given was clear and understandable
Quick and easy
25 mars 2026
Solid people
23 mars 2026
Great help from Jess
I had a call with Jess, and she was really helpful. She gave me all the information I needed and made everything easy. She was friendly and professional, and I really appreciated her help!
25 mars 2026
Help
The customer service was amazing the person I spoke to helped me alot to understand more about my insurance with you.
24 mars 2026
Very helpful and understanding
20 mars 2026
WILL and MAYA were both superb at…
WILL and MAYA were both superb at reassuring me about usage and any other questions I had.
19 mars 2026
Very difficult to speak to staff and…
Very difficult to speak to staff and when you do they try and sell you extra miles and also charge you double your original amount monthly payments not a great start to driving as I’m paying £300 a month for insurance but get messages each week with threatens of cancellation for mileage also the mileage they put on is incorrect to what is actually the case
20 mars 2026
Avis spontané
Réponse de MyPolicy
Dear Liam,
Thank you for taking the time to review MyPolicy.
We are currently investigating the concerns raised and will respond in due course.
Kind regards,
Bethan
Avoid at all costs if you are a young…
Avoid at all costs if you are a young insurer especially…
They decided to cancel my policy 10 months in due to high risk driving speeding 47mph in a 30mph zone (quoted driving over 50% over the legal limit)
although that was fair they are demanding me to pay the rest of the 2 months of the premium plus a cancellation fee which does not make any sense why i am paying when they cancelled the policy and is not enforceable under the provisions of the consumer rights act 2015 regardless of terms and conditions
getting paid for 2 months when they have had no risk??
con artists please for your own sake avoid seen many other similar reviews online with similar issues.
16 mars 2026
Avis spontané
Réponse de MyPolicy
Dear Harry,
Thank you for taking the time to review My Policy.
We would like to investigate your concerns further; however, we are unable to locate your policy with the details provided.
Please contact us on 0330 100 2337, if you wish to provide further details.
Kind regards
Bethan
The employee over the phone made…
The employee over the phone made everything clear and understanding for me and help with any questions I had.
17 mars 2026
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