We had a great experience. Deanna was helpful and supportive throughout, taking the time to understand what we needed and find the right printer for our office. The delivery team was also polite and h... Voir plus
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Lisez les avis des autres
We have just had our new photocopier delivered. Both our new engineers attended (Mark and George), so we got to meet them at the start of our contract. Claire Smith was very helpful in leading us th... Voir plus
Mark and George came to our office yesterday on a speedy arrival. Our printer broke the following evening, we phoned the company in the morning and they said we can fit you in later in the afternoon.... Voir plus
Outstanding service and after care assistance. Our two Toshiba copiers are coping well in our new premises and the care and attention to detail shown, in particular, by Charlie Mepstead have been very... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
My Group Printing is a MyGroupSolutions company formed in 1995. My Group Printing is a trusted Toshiba Partner and Ricoh Core Partner bringing our customers full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. Our sister companies, My Mailing Room and MyGroupSecurity offer franking machines, folding and inserting machines, letter openers, X-Ray mailroom security equipment and other security products for businesses For more information about our printers, photocopiers and print management software please visit our website or give our friendly team a call on 01322 643826.
Coordonnées de contact
Unit 1 Swan Business Park, Sandpit Road, DA1 5ED, Dartford, Royaume-Uni
- 01322 643826
- enquiries@mygroupprinting.com
- www.myprintingroom.com
5,0
Excellent
231 avis
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Fast response and polite service
Fast response and polite service - would highly recommend
6 juillet 2023
Avis spontané
Réponse de My Group Printing
Thank you for your kind review, Emma. Your recommendation means a lot to us, and we very much appreciate you taking the time to leave it after a visit from our service engineers.
Church's Printer problems solved!
Mark, my support giver, was very polite over the phone when we needed help regarding our church's printer. He understood well the difficulties I had and was very patient. The WiFi printing problem was solved very professionally!
4 juillet 2023
Avis spontané
Réponse de My Group Printing
Hi Joao. We're thrilled to hear that Mark, provided you with polite and patient assistance over the phone and with his help you were able to reconnect your printer to Wi-Fi. Understanding the difficulties our customers may face and offering solutions to get you printing again is what we do best! Thank you for leaving your review, and if you need any further assistance, please don't hesitate to contact us again.
Excellent service and installation
Excellent service and installation. Prices are good as well
23 juin 2023
Avis spontané
Réponse de My Group Printing
Thank you, Milly, for your review. We're delighted to hear that you received excellent service and installation from us. We offer competitive prices without compromising on the quality of our products and services so it's great to know that you found our prices to be good. Thanks again for choosing us and for taking the time to share your experience. Tim
Excellent service from Deanne & Mark
Excellent service from Deanne & Mark. Many thanks Mark for moving the old printer to a new location.
27 juin 2023
Avis spontané
Réponse de My Group Printing
Thank you, Indi, for your 5-star review! We are very happy to hear that Deanna and Mark provided you with excellent service, and that we could help with moving your old printer. Providing additional support to our customers is something we strive for, and I am glad this made the transition to My Printing Room as your new supplier a smooth one. Thank you for choosing our services and for taking the time to share your positive feedback.
Beautiful helpful people
They've helped us found an equipment that fits our business requirements. We've had the smoothest communication, and they've been incredibly helpful and understanding from purchase to set-up.
Thank you Claire and Mark
26 avril 2023
Avis spontané
Réponse de My Group Printing
Thank you for taking the time to leave such a lovely review of our business! We're delighted to hear that we were able to assist you in finding a printer that perfectly matches your business requirements. Our team takes pride in providing smooth communication and exceptional support throughout the entire process, from purchase to set-up. Thank you for choosing our services and for your kind words.
One of the best companies around
One of the best companies around. Very efficient. Very responsive. Deanna our account manager, replies after 1 minute of our query. They also check here and then that you are content with the service supplied. They are very easy to get hold of. Very happy with them.
25 avril 2023
Avis spontané
Réponse de My Group Printing
Dear Stefano, thank you for your fantastic review! We're very happy to hear that you consider us as one of the best companies around. Efficiency and responsiveness are values we prioritise, and we're delighted that we met your expectations in these areas. We appreciate your feedback and look forward to providing you with the same level of efficiency and responsiveness in the future.
very helpful and friendly company
very helpful and friendly company, had a few problems with our internet but they soon sorted that out and had our printer up and running, would highly recommend
30 mars 2023
Avis spontané
Réponse de My Group Printing
Thank you for your kind review. I am glad to hear that you found our company to be both helpful, friendly that we were able to quickly resolve the issue and get your printer installed. Your recommendation means a lot to us, and we truly appreciate it.
My Group Solutions - 5* Company
My Group Solutions are more than worthy of a 5* review. Very reactive and helpful, with knowledgeable technicians and great service. No problems at all and everyone happy!
12 avril 2023
Avis spontané
Réponse de My Group Printing
Thank you Tina for your 5-star review. Our team is dedicated to being reactive and helpful, and we're delighted to hear that you experienced our knowledgeable technicians and great service first-hand. Thanks again for choosing us, and for taking the time to share your positive feedback.
Wonderful whole team service!
Outstanding customer service- came up from Kent straight away to sort out our technical problem so we can go ahead with the Easter print run. Just brilliant- and thank you!
6 avril 2023
Avis spontané
Réponse de My Group Printing
Thank you for taking the time to leave such a wonderful review of our team. We're very happy to hear that our team was able to provide you with outstanding customer service and address your technical problem promptly. We take pride in going above and beyond for our customers, and we're delighted to know that we were able to do so for you. Happy Easter from all of us at My Printing Room.
Change in internet provider
Following a change in internet provider we were experiencing difficulties with printing. Mark was an absolute professional and patient throughout the process, talking us through what needed to be done (and answering the silliest of questions!) as well as following up afterwards to ensure everything was working properly. Absolute stars would wholeheartedly recommend.
28 mars 2023
Avis spontané
Réponse de My Group Printing
Thank you, Jo, for leaving such a kind review. Our team takes pride in providing excellent service and expertise to our customers, and we're delighted to know that Mark was patient and professional throughout the process. Thank you for your recommendation, and we look forward to continuing to provide you with the best service in the future.
Excellent Customer Service from Mark…
Excellent Customer Service from Mark Hallam. 10/10. Guided me through the process and technology very smoothly. As I am new to installation of printers and scanning processes now I am working fully remote, he went above and beyond to ensure all was in order and working efficiently. Thank you Mark.
14 mars 2023
Avis spontané
Réponse de My Group Printing
Thank you Danielle for taking the time to leave at 10/10 review of our customer service team following setup of your new Toshiba printer. We're thrilled to hear that Mark provided you with excellent customer service and guided you smoothly through the printer menus and showed you how to use all the printer’s features. Thanks again, Tim.
Mark was in our area
Mark was in our area and called to see if we needed any help. He visited in the afternoon and solved our issue with scanning to internal emails which was a fantastic result for us.
17 février 2023
Avis spontané
Réponse de My Group Printing
Thank you Graham for leaving your review of our ongoing support for your printer. I am very glad everything is working, and if you have any future issues we are only a phone call away.
Helpful & quick to resolve the problem…
Helpful & quick to resolve the problem despite a new part needing to be ordered
2 février 2023
Avis spontané
Réponse de My Group Printing
Thank you for leaving your review. Unfortunately we do sometimes need replacement parts, but we try hold enough stock to ensure we can get our customer’s printers working again as quickly as possible. Thanks again, Tim.
THANKS YOU MARK HALLAM
WE HAD PROBLEMS WITH OUR COPIER/PRINTER/SCANNER WE FOUND THAT THIS WAS DUE TO THE TONER /WASTE UNIT BEING FULL, WE SPOKE TO MARK HALLAM AT YOUR OFFICE AND HE COULD NOT HAVE BEEN MORE HELPFUL AND SOOOOO POLITE AND NICE TO TALK TO HE ARRANGED A NEW ONE TO COME TO US FOR TODAY (HOPEFULLY) HE REALLY DOES HAVE CUSTOMER SERVICE TO A TEE THANK YOU MARK, AND GIVE HIM A BONUS HE IS A CREDIT TO YOUR COMPANY.
23 janvier 2023
Avis spontané
Réponse de My Group Printing
Thank you Denise. This was a lovely and detailed review. I understand that your new waste toner did arrive on time and you were back up and running. I will obviously be passing your comments onto Mark. Thank you. Charlie.
Réponse de My Group Printing
Thank you Helen for taking the time to leave your review. We look forward to working with you in the future.
Mark made everything so easy in the…
Mark made everything so easy in the installation of the printer and made everything look so seamless and easy but ill probably forget everything I've been taught.
Lovely guy 5 star plusss
16 janvier 2023
Avis spontané
Réponse de My Group Printing
Thank you Syed for leaving us such a nice review. We are very happy that the installation was easy and seamless. Please don’t worry about remembering what you were shown, our team is always on hand if you need further assistance. Thanks again, Tim.
Mark Hallam was extremely helpful and…
Mark Hallam was extremely helpful and efficient at setting up our new printer.
12 janvier 2023
Avis spontané
Very patient
Mark came to set our printer up and he was a superstar. He was extremely patient with our IT system and it's users! It was a big modernisation for us, and he helped it go smoothly.
Very happy with the delivery, installation, and follow up care from myprintingroom.com
Well worth the wait.
5 janvier 2023
Avis spontané
Réponse de My Group Printing
What an amazing review! We understand adding a new printer to your network and getting everyone setup can require some patience, so we try to allow extra time and we will not leave until it is done. Thank you so much for your review and I’ll be sure to pass these lovely comments onto Mark who is most definitely our superstar.
We did have some problems with our ink…
We did have some problems with our ink cartridges being delivered for a few days, which was thankfully resolved after many telephone and email conversations, otherwise we believe everything is in working order
6 janvier 2023
Avis spontané
Réponse de My Group Printing
Hi Danny. I am very sorry to hear that there were difficulties with delivery of your replacement ink cartridges, but I still very much appreciate you taking the time to leave us a review. There were some delivery delays/lost parcels around Christmas with the courier, and it sounds like this has affected you. Despite it being just a delivery issue, I still understand how frustrating that must have been. Again, I apologise for the inconvenience caused and I am very glad that it was all resolved within a couple of days. Tim.
Great company
Great company, very accommodating,made everything easy and great printer.
6 janvier 2023
Avis spontané
Réponse de My Group Printing
Thank you Ingrid. I am so glad that you like your new printer. We do try and make the process of delivery and installation as easy as possible so your review is lovely to hear. Tim
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