Emma-Louise was incredibly helpful today. We went into the store to see the products in person before ordering and to make sure we were choosing the right ones. She didn’t rush us at all and was super... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement87-93 Wandsworth Bridge Road, Fulham, SW6 2TD London, London, GB
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Lisez les avis des autres
The Fulham Neptune team have been amazing. From design concept to finished product they have gone the extra mile to make everything perfect and to make us feel happy and confident throughout. The sup... Voir plus
L'entreprise a répondu
Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by f... Voir plus
L'entreprise a répondu
Everybody in NEPTUNE is so kind and polite and tries so hard to make everything easy for their customer. I ordered by mistake only one plant pot and I needed to plant pots. Not only did they send it i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Fulham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
87-93 Wandsworth Bridge Road, Fulham, SW6 2TD, London, London, Royaume-Uni
- 0207 3719997
4,3
Excellent
77 avis
Demande des avis aux clients
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Neptune Customer Service like none other- the best
Neptune have been amazing and in particular, Amy F who is a customer experience advisor. She was so responsive, answering my emails almost immediately every time, efficient at sorting everything out and so helpful, it is rare to receive a service like that these days! Everything Neptune sells is amazing too, if I won the lottery I would do my whole house and kitchen just from Neptune!
22 janvier 2025
Avis spontané
Réponse de Neptune - Fulham
Hi Mrs Williams, what a lovely review! I will make sure your kind words are forwarded on to Amy and thank you for recognizing her work. We look forward to seeing you again soon either online or in store. With warmest regards, Scott
Réponse de Neptune - Fulham
Thank you Sarah for taking the time to leave a review. We look forward to seeing you again in store soon. Emma-louise
Réponse de Neptune - Fulham
Thank you Rena for your review. I am so pleased that you are happy with your new rug. I look forward to seeing you in store again soon. Emma-louise
very nice atmosphere in the Neptune…
very nice atmosphere in the Neptune shop. Very well welcomed by the team here. A great thanks Philippe and Michele
23 décembre 2024
Réponse de Neptune - Fulham
Thank you Phillippe and Michele for your kind review. It is always a pleasure spending time chatting with you. Emma-louise
Réponse de Neptune - Fulham
Thank you Blanca for taking time to leave us a review. We hope the lighting looks wonderful within your client's scheme. Emma-louise
Superior quality and extremely smooth and efficient service
Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by far the smoothest experience we had. Everything was delivered at the highest level of quality. As a result, we ordered other furniture from Neptune.
9 septembre 2024
Avis spontané
Réponse de Neptune - Fulham
Thank you Eriola for your very kind words. We have all enjoyed working with you on your project and look forward to seeing you in store again soon. Emma-louise
Réponse de Neptune - Fulham
Thank you Sophie for your review, we do appreciate it. We hope that you are enjoying the mirrors and they have helped to finish the space. Emma-louise
Excellent products and great customer service
Excellent products and great customer service too. I ordered 3 vanity units and 2 mirrors and they look fanastic.
8 août 2024
Réponse de Neptune - Fulham
Hello Charlotte. We are so happy that the washstands work in your space and you are pleased. Thank you for taking the time to leave a review; we appreciate your kind words. Emma-louise and the Fulham team
Excellent service
Excellent service. Couldn’t do enough to help, and for this I am truly grateful. I will always be a returning customer. Thank you!
19 juillet 2024
Réponse de Neptune - Fulham
Thank you Sam for your review and very kind words. It was such a pleasure to meet you. I hope the lamps are looking good, and look forward to seeing you again in store soon. Emma-louise
Exemplary professional customer…
Exemplary professional customer service.
One of my absolute favourite branches of Neptune.
3 juin 2024
Réponse de Neptune - Fulham
Thank you G.Farrington for such kind words. We are always here to help, and look forward to speaking to you soon. Emma-louise
Neptune Resort
The two ladies who work there made us feel very welcome and comfortable. They couldn’t have been more helpful. Because of them I would highly recommend a visit.
The shop is beautiful with gorgeous home products.
30 avril 2024
Réponse de Neptune - Fulham
Thank you Caroline for such kind words. Daniela and Rachel had such fun with you both. We can't wait to see you in store again soon, Emma-louise
We used the Neptune paint all I can say…
We used the Neptune paint all I can say is wow! We sprayed our bespoke unit and it was fantastic!
7 février 2024
Avis spontané
The Wandsworth Bridge Road Staff have…
The Wandsworth Bridge Road Staff have been so helpful and attentive. They had ordered an item to the store for me to ensure a shorter lead time and kept me well updated and were so extremely friendly with ever correspondence.
19 janvier 2024
Réponse de Neptune - Fulham
Thank you Leanne for your very kind review. We hope the coat rack works and do visit us again in store. Emma-louise
Great product but shocking delivery
Store well presented with very helpful sales staff. The problems arise on delivery - Neptune could not deliver anything on the agreed and confirmed dates pushing delivery out multiple times.
They are further required to unbox and assemble items but in both instances the delivery team dropped the products and ran. Only after complaining on the second item did Neptune send back a team to finish the delivery.
Great product but the shocking delivery process is not worth the wasted time and repeat phone calls.
If delivery includes unboxing, assembly and removal of packaging then it should be done - one should not have to complain before the service is provided.
12 janvier 2024
Avis spontané
Réponse de Neptune - Fulham
Thank you for taking the time to leave your review and I am so sorry for your delivery experience. I hope that you will visit us again in store and allow us the chance to do better. Emma-louise
Update: I understand that our Distribution Op Manager has updated you today advising that as the original delivery was requested to be left, a further visit for assembly was required for you. I shall pass on your kind words to the returning team and I am delighted that we have resolved all matters for you Emma-louise
Charlotte and Rachel were amazing and…
Charlotte and Rachel were amazing and so helpful wrapping the perfect teacher gifts 🥰
23 novembre 2023
Avis spontané
Réponse de Neptune - Fulham
Thank you Sarah for such a great review. We completely agree with you that Charlotte and Rachel are amazing and I am sure the gifts will be well received. Emma-louise
Chair delivery
I have just received an order of Suffolk shares to go with my table. Although I originally placed the order in July and it has taken months to get hold of the cushions, annoying but since Brexit nothing works-both the shop and the delivery men were super helpful which is very rare nowadays. The delivery men were particularly excellent and that has been my experience on every delivery.
3 novembre 2023
Réponse de Neptune - Fulham
Thank you for leaving such a lovely review particularly given the delay you experienced. I am glad you are happy with everything and look forward to seeing you back in store soon. Emma-louise
Friendly
Friendly, knowledgeable and super efficient team who go the extra mile to help.
Incredible quality as always.
3 octobre 2023
Réponse de Neptune - Fulham
Thank you Silvina for your kind review. We look forward to seeing you in store soon and can't wait to see some photos. Emma-louise
It’s a pleasure shopping at Neptune…
It’s a pleasure shopping at Neptune Fulham. Such a beautiful store and welcoming, friendly staff.
7 septembre 2023
Réponse de Neptune - Fulham
Thank you Tracey for your kind review. We look forward to seeing you back in Fulham very soon. Emma-louise
Great quality and service
Great quality. Helpful courteous staff both on delivery & build, and after-sales customer service.
The delivery guys built the garden furniture and took great care with positioning, and instructing me on use of parasol. Took all packing away.
Excellent service, start to finish.
29 août 2023
Réponse de Neptune - Fulham
We are so happy that you have enjoyed your experience GAW. We hope you are enjoying your garden furniture during this beautiful weather. Emma-louise
It is really value of money
It is really value of money. Very friendly environment and helpful to decide my order, absolute professional ser ice. Very good quality of products and no delays or problems with delivery. This last part is equals importance as well.
11 août 2023
Réponse de Neptune - Fulham
Thank you Evanthia for your lovely review and kind words. Charlotte is delighted that you are happy and please do show us some photographs once you have finished painting. Emma-louise
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