Emma-Louise was incredibly helpful today. We went into the store to see the products in person before ordering and to make sure we were choosing the right ones. She didn’t rush us at all and was super... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement87-93 Wandsworth Bridge Road, Fulham, SW6 2TD London, London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Fulham Neptune team have been amazing. From design concept to finished product they have gone the extra mile to make everything perfect and to make us feel happy and confident throughout. The sup... Voir plus
L'entreprise a répondu
Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by f... Voir plus
L'entreprise a répondu
Everybody in NEPTUNE is so kind and polite and tries so hard to make everything easy for their customer. I ordered by mistake only one plant pot and I needed to plant pots. Not only did they send it i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Fulham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
87-93 Wandsworth Bridge Road, Fulham, SW6 2TD, London, London, Royaume-Uni
- 0207 3719997
4,3
Excellent
77 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely Miller chairs
Lovely Miller chairs, bought for a client’s kitchen. He is delighted, thank you very much Neptune!
28 décembre 2021
Réponse de Neptune - Fulham
Thank you so much for your review Emma. We are so glad to hear that your client is happy. Emma-louise
Brilliant company in every respect
15 décembre 2021
Réponse de Neptune - Fulham
Thank you so much for your review Mrs Jf Hussey. Izzy will be delighted that your lampshade has arrived safely. Emma-louise
on time no problems from beginning to…
on time no problems from beginning to end...the delivery men were fantastic...cheerful helpful and friendly
19 octobre 2021
Réponse de Neptune - Fulham
Thank you Susie for such a lovely review. Our delivery team really are a great bunch and it makes all the difference that they are Neptune employees rather than being outsourced. I hope you have your flooring down now and are enjoying it: we look forward to seeing you again soon. Emma-louise
Shocking customer service
For a company that keep saying they pride them self on customer service it is truly shocking, you pay upfront for item that you have to wait weeks longer than was stated, you make several calls emails with no communication on why! No apologies. I know there are issues at the moment but it is how you handle them and not make the customer do all the work! Will think again before purchasing!
17 octobre 2021
Réponse de Neptune - Fulham
Hello Andrew. Thank you for taking time to leave your thoughts. I have looked into your order and can see that we suffered a three week container delay: I am sincerely sorry for both this and that we did not communicate the situation more frequently with you. As a store team we will do our very best to learn from this and do hope that you will return to Neptune in the future. Emma-louise
Delivered when you said you would and…
Delivered when you said you would and delivery drivers were very courtious and helpful
5 octobre 2021
Réponse de Neptune - Fulham
Thank you for your review Ashley. We hope you enjoy your garden furniture for many years to come. Emma-louise
Adding those accents of design & style
Great service, quality and eye for timeless design.
28 septembre 2021
Réponse de Neptune - Fulham
Thank you so much Iain esq for your lovely review. We have thoroughly enjoyed working with you and hope to see you in store soon. Emma-louise
Very good quality products and…
Very good quality products and delivered on schedule. A great shopping experience.
21 septembre 2021
Réponse de Neptune - Fulham
Hello Sheila. Thank you so much for your lovely review. Do let us know if there is anything we can improve on to deliver a 5-star experience for you on your next visit and I hope you have many years of enjoyment from your furniture. Emma-louise
Very good customer service
Very good customer service! Good communication, important things for an interior designer!
4 août 2021
Réponse de Neptune - Fulham
Thank you Mvbs studio for such a lovely review. I'm so glad that we've got it right for you, and are looking forward to working with you on many more projects. Emma-louise
Excellent quality and service
28 juin 2021
Réponse de Neptune - Fulham
Hello Alexander. Thank you so much for taking the time to leave your review. I'll pass your feedback onto Georgia, she will be delighted. Emma-louise
Very happy with the service and…
Very happy with the service and thrilled when Emma said it was possible to reduce the height of the four poster so therefore could order it. The men who delivered the bed were delightful and assembled it in no time.
1 juin 2021
Réponse de Neptune - Fulham
Hello Julia. I am delighted that you are happy and I cannot wait to see the photos when you're next in store. Thank you for taking the time to write a review, it does mean so much. Emma-louise
Really poor attitude towards customers.
31 mai 2021
Réponse de Neptune - Fulham
Hi Andrew, thank you for your feedback. I see you have left us 2 negative reviews today. I’m really sorry to hear that you feel our service was bad enough to warrant 2 negative reviews and I would like to resolve this with you. I've already popped my contact information on one of your reviews, so that you can speak to me directly. Emma-louise
Great service and product
25 mai 2021
Réponse de Neptune - Fulham
Hello Mrs Bates. Thank you for your lovely review. Hopefully we will have some sunshine soon for you to enjoy your parasol. Emma-louise
The whole team are so helpful
The whole team are so helpful. Always a delight to deal with them
21 avril 2021
Réponse de Neptune - Fulham
Hi JPS. Thank you for taking the time to leave this lovely 5 star review. Will look forward to seeing you back in store again very soon. Kind Regards, Michelle.
I found all aspects of the service…
I found all aspects of the service excellent. The initial offer of a virtual viewing of my lamp was helpful, both to be able to see the real thing and to talk to a person about colours etc. Everything happened smoothly from there on. My only small complaint was the length of delivery time. Could this be made shorter perhaps? It was a long wait but worth it in the end.
13 avril 2021
Réponse de Neptune - Fulham
Hello Barbara. Thank you so much for your generous review; I am delighted you were happy with your in store experience. I am sorry that there was a lead time on the lamp, this has been due to their popularity and stress on global shipping. We hope to see you back in one of our stores soon. Emma-louise
Unbelievable service
Unbelievable service! Very happy with the customer service after I had an issue with an item I had ordered.
28 mars 2021
Réponse de Neptune - Fulham
Thank you Mrs C for such generous feedback. We trust everything is okay with your order now and that we will see you again in store from the 12th April. Emma-louise
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.