Emma-Louise was incredibly helpful today. We went into the store to see the products in person before ordering and to make sure we were choosing the right ones. She didn’t rush us at all and was super... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement87-93 Wandsworth Bridge Road, Fulham, SW6 2TD London, London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Fulham Neptune team have been amazing. From design concept to finished product they have gone the extra mile to make everything perfect and to make us feel happy and confident throughout. The sup... Voir plus
L'entreprise a répondu
Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by f... Voir plus
L'entreprise a répondu
Everybody in NEPTUNE is so kind and polite and tries so hard to make everything easy for their customer. I ordered by mistake only one plant pot and I needed to plant pots. Not only did they send it i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Fulham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
87-93 Wandsworth Bridge Road, Fulham, SW6 2TD, London, London, Royaume-Uni
- 0207 3719997
4,3
Excellent
77 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A extremely high level of service
After not getting a good connection on the website I sent a message to be contacted immediately and told a store would contact me ….the service I got from that store was extremely impressive and this is coming from a retired buyer of Harrods and Sacks in New York. Well done Neptune
4 août 2023
Réponse de Neptune - Fulham
Thank you Nadia for such a glowing report. We are so glad to have been able to help and hope you are now enjoying your products and will continue to shop with us. Emma-louise
Absolutely exceptional customer service…
Absolutely exceptional customer service from start to finish in your Fulham store from Rachel and Daniela. I’d had to return a stone lantern that had some cracked glass. Both these team members were wonderfully helpful kind and attentive !
3 juillet 2023
Avis spontané
Réponse de Neptune - Fulham
Thank you so much for your review Jane. Daniela and Rachel had mentioned how much they enjoyed their time with you and we hope to see you again in store soon. Emma-louise
The staff are always happy to help and…
The staff are always happy to help and advice. Love the shop and would love to be locked in. Every time I work in the fulham area I always pop in and come away with something. Love the Neptune bags too!!! Very stylish and elegant.
22 mai 2023
Réponse de Neptune - Fulham
Thank you Maria for such a lovely review and kind words. You are always such fun to have in store and so we hope to see you again very soon, Emma-louise
Always efficient
Always efficient . Ordered fabric arrived within the week and good communication from shop. Very helpful and friendly .
5 mars 2023
Réponse de Neptune - Fulham
Thank you for your kind review jaggerharriett. We look forward to seeing you in store soon. Emma-louise
Fabulous wine glasses
Fabulous wine glasses - super happy with my purchase. I love Neptune, classic and a good price point
15 février 2023
Réponse de Neptune - Fulham
Thank you so much Noreen for your review. We do enjoy your visits so are delighted that you are happy. Emma-louise
Excellent customer service
Warm, welcoming staff - beautiful products and consistently excellent customer service. It's always a pleasure to shop at Neptune Fulham!
6 janvier 2023
Réponse de Neptune - Fulham
LizW we are always so happy to see you both. Thank you for such kind words and we look forward to seeing you when you are back in London. Emma-louise & Daniela
Each and every staff member at Neptune…
Each and every staff member at Neptune Fulham gives their 100% to their business. They are on top of their game so to speak. Respect, integrity, professionalism and exemplary customer service always!
Thank you
Sayed Iyaz Ali
2 décembre 2022
Réponse de Neptune - Fulham
Sayed, thank you. From our first conversation you have been a joy to work with. We hope to see you again soon. Emma-louise
If 0 stars was an option
If 0 stars was an option, this outfit would thoroughly deserve it. We ordered a TV cabinet with the white glove service. Firstly, the delivery driver refused to carry it into the house, secondly when he eventually did he managed to scratch all the walls along the way of our freshly renovated house. Then he refused to take it out of the box or assemble it. Shocking service - would never order anything from this company again. It’s expensive and terrible service throughout the whole journey!
28 novembre 2022
Avis spontané
Réponse de Neptune - Fulham
I am so, so sorry to read of the issues you have experienced, Thomas. Our team is conducting a full internal investigation of how this has happened and we will be in touch shortly to agree on the next steps to rectify this for you. Please let me know if there is anything further at all I may be able to help with in the meantime. My direct email is laura.munslow@neptune.com. Best wishes, Laura
Daniela from the Fulham Store Exceptional
Daniela from the Fulham Store’s customer service was amazing. She was really considerate of my requests and circumstances. I will be a loyal supporter of Neptune going forward after receiving this level of customer service - rarely seen anything like it before.
7 novembre 2022
Avis spontané
Réponse de Neptune - Fulham
Thank you so much Tatiana for your kind review. Daniela is so passionate about getting it right for each of our customers. We look forward to seeing you back in store soon. Emma-louise
Excellent customer service in the Fulham Store
Excellent customer service in the Fulham store especially from Daniela. From initial concept to fulfilment of the order to resolution of a slight product issue, the staff couldn’t have been more helpful and customer-facing. As a result, we are committed return customers.
1 mai 2022
Réponse de Neptune - Fulham
Reading this has made us so happy Matthew. Thank you for giving us the space to replace your sofa cushions and get this right for you both, and then for taking the time to leave such kind words. Daniela has mentioned how much she enjoys working with you so we look forward to welcoming you in store again very soon. Emma-louise
Such a lovely team and experience
I was trying to find a selection of props to dress my sitting room and new Neptune coffee table and the ladies at Neptune were so helpful and tried out different ideas with me! I ended up buying a lot then and even came back later to buy more! They were very kind and made sure I had a great shopping experience!
8 octobre 2022
Réponse de Neptune - Fulham
We always enjoy your visits Arabella - Dani and Kristy had fun helping you. Thank you for finding the time to leave such a kind review, we hope you are happy with the feel of your sitting room and look forward to seeing you soon, Emma-louise
You get what you pay for !!!!!
Excellent quality kitchens and superb paint.
We’ve just recently augmented our 15 year old kitchen with additional units and painted the originals.
First class service from Wandsworth Bridge Road shop
5 septembre 2022
Réponse de Neptune - Fulham
Thank you Steve for such a lovely review. We are delighted that your Neptune kitchen continues to serve you well after all these years - here's to the next 15! Emma-louise
Beautiful quality and lovely service
Beautiful showroom, lovely customer service and the table we ordered is divine - so well made, even the inner workings for the extendable leaves are nice to look at! For something special for the home you can’t beat it.
27 juin 2022
Réponse de Neptune - Fulham
Thank you Polly for such a lovely review. We're so glad that you are happy with all those details that are important to us too. Looking forward to seeing you again in store soon. Emma-louise
Great products
Great products. Great service. Had a couple of pieces delivered to a very difficult to access cottage in Devon. The delivery crew were amazing and so very helpful. We have had such a great experience that we look forward to buying some more furniture soon.
11 juin 2022
Réponse de Neptune - Fulham
Thank you Tim for your lovely review, I've passed it on to Mick our delivery and logistics manager to share with the team and I'll now be asking everyone for their What Three Words! Looking forward to seeing you again soon, Emma-louise
Good product and service
This was a relatively small order for paint but the product is good and service all very efficient. Recommend.
6 juin 2022
Réponse de Neptune - Fulham
Thank you Debbie C for taking the time to write your kind review. We hope you love your Olive paint for many years to come and do visit or give us a call if we can help further. Emma-louise 020 7371 9997
I experienced great service at Neptune…
I experienced great service at Neptune Fulham. They were very helpful and I purchased as beautiful garden sofa and cushions which was delivered promptly
2 mai 2022
Réponse de Neptune - Fulham
Thank you Caroline for your very kind review. We're delighted to hear that you are happy and hope you were able to enjoy some of the weekend sunshine in the garden. Emma-louise
Great product and professionally sold…
Great product and professionally sold and delivered.
26 avril 2022
Réponse de Neptune - Fulham
Thank you Paul for your very kind review. We're delighted that you are happy with your garden furniture and here's hoping for some lovely sunshine for you to enjoy. Emma-louise
Neptune is the most beautiful furniture…
Neptune is the most beautiful furniture company. Not only is the furniture fantastically well made, but the customer service is amazing (many thanks to Kristy at the Fulham branch!). This is the second time we've placed a big order from them, following a severe flood, and pretty much re-ordered everything we had before as it was just so classy and timeless.
23 mars 2022
Réponse de Neptune - Fulham
Thank you K for such a wonderful review and for appreciating our wonderful Kristy as much as we do! We look forward to seeing you back in store again very soon. Emma-louise
Réponse de Neptune - Fulham
Thank you so much Userfromuk for your very kind review. We look forward to seeing you back in store soon. Emma-louise
Excellent quality product
Excellent quality product, well designed and well manufactured. Good instructions and spare screws - a thoughtful touch. Not inexpensive compared with similar products but definitely good value for the money.
The staff at Fulham were knowledgeable helpful and friendly, and delivery communications clear and accurate.
19 janvier 2022
Réponse de Neptune - Fulham
Thank you so much for your review Julian. We're glad you appreciated the extra screws - it's these little details that excite us the most. I hope you are enjoying your cabinet and we look forward to seeing you back in Fulham soon. Emma-louise
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.