NordicaGolf Avis 

1 503
•
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

38 days and counting, 17 emails later still no product. Down approximately £200 will nothing to show for it. I ordered several shafts and some ferrules to the UK, waited a couple of we... Voir plus

Noté 4 sur 5 étoiles

package of parcel was good but the delivery status did not show on time for client to follow up

Noté 5 sur 5 étoiles

Ordered different shaft for Ping G400 7 Wood. 8 year old club, shaft arrived with correct adaptor and fitted easily. Very good value as well. Took 2 weeks to deliver, which i fully accept given He... Voir plus

Noté 1 sur 5 étoiles

This has been my worst online shopping experience. I paid for my golf clubs three weeks ago although the website promised delivery within 6–7 days. Moreover, the clubs are on the way to Norther... Voir plus

À propos de l'entreprise

  1. Club de golf

Informations provenant de diverses sources externes

We provide the largest selection of custom golf clubs and golf equipment like golf grips and golf shafts in Europe online. Nordica Golf offers golf equipment and custom golf clubs with high quality at low cost via the Internet. You can customize your golf clubs so they fit your specific needs


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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2,3

Tous les avis

(1 503)

32 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Sceptical as to if I will get my item

Was a bit sceptical after ordering due to other reviews on here. BUT I Ordered an acer flipper. Yes it took a few more days to despatch as its the start of nice weather. Turned up few days after due date but was not in a hurry. Excellent club well packaged. and excellent quality very impressed.

18 mai 2023
Avis spontané
Noté 2 sur 5 étoiles

Still waiting

Request to review has come before delivery has been made. Four weeks and counting. Fingers crossed they appear.

18 avril 2023
Logo de NordicaGolf

Réponse de NordicaGolf

Very Sorry for this. It can happen when you have ordered a product that is on backorder.

Noté 3 sur 5 étoiles

Items not shipped?

Placed an order 11 days ago with the items showing as in stock (golf grips). I contacted the company after a week to see when it was going to be shipped and haven't heard anything back. Poor service and want my money back or the products paid for / not even sure if they're genuine.

Revised after quick response and refund.

10 avril 2023
Avis spontané
Logo de NordicaGolf

Réponse de NordicaGolf

Hello Angus

I can see you sent us an email Wednesday afternoon which we replied today Friday. As we say on the site we try and reply all emails within 48h.

Unfortunately the stock was not correct on the product you ordered. It's a bundled product with 13 grips so it should divide the stock on with 13 for the grip but it was set to 1 so our system reported that we had 3 in stock for the product when it should have set the stock to 0. Very sorry for this mistake. Golf Pride still has problems supplying some models and this grip is already on an order with them since a 2 weeks back. We have also refunded the payment like you asked us to do

Noté 5 sur 5 étoiles

Great products and great service as…

Great products and great service as always. I have been looking for the right wedge set for ages. Have been through most of the big names, Mizuno, Cleveland, Titleist Vokey. I now have a set of Acer XB Satin and they are performing better than any of the above.

20 mars 2023
Noté 1 sur 5 étoiles

My wife bought £600 tracker we then…

My wife bought £600 tracker we then returned it. Refund never arrived even after e mail promises. PayPal eventually paid her back.

13 janvier 2023
Avis spontané
Logo de NordicaGolf

Réponse de NordicaGolf

Hi

A refund can take 1-2 weeks to refund since we need to get it back first and inspect that the product is in the tight conditition.

I can't find your order since I guess it's in your wifes name. Could you please contact customer service with a order number and they will help you.

Noté 1 sur 5 étoiles

Do not use this website!

Do not use this website!!
I got an initial email back to a query on an order but asked to cancel an order before it had even been despatched.
They ignored this and multiple further emails and sent the order out regardless. They have ignored my emails asking to arrange a return and refund, worst customer service I’ve ever experienced.

19 février 2023
Avis spontané
Logo de NordicaGolf

Réponse de NordicaGolf

Hi Mat

Very sorry for this misstake. We answerd you the same day you emailed us but we missed that you had emaild us twice so we only read the first email where you wanted to remove the items that were not in stock which we did. In you second email you wanted to remove the whole order which we missed since both emails ended up in the same thread. But as we wrote a few days later we contacted UPS and asked them to send the package back to us and ssued a refund to you.

Noté 1 sur 5 étoiles

Scammed for 225eu

Terrible experience. Returned the product without opening the box. Emailed to confirm they received it and got told they haven't had time to pick it up yet, but it was delivered to a delivery point nearby. Emailed again a week later and no reply this time... two weeks later and the product is returned to me with a sticker "not claimed". Now down the product cost + shipping cost for the return. Local customer service line is "number does not exist" and if you call the main line it says to email. Scammed for 250eu

2 février 2023
Avis spontané
Noté 1 sur 5 étoiles

Not the best

I ordered an item from this company with VAT paid and this is shown on the invoice. DHL refuses to deliver until I pay VAT as the company does not seem to have done so. Both I and DHL have contacted this company via email but they refuse to answer apart from the first time when they said they would sort it out. I have tried calling the UK number but that turns out to be some solar power funding company and nobody answers the Swedish phone number.

I posted a message on their facebook page to try and contact them, only for them to remove it within a minute.

29 décembre 2022
Avis spontané
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Réponse de NordicaGolf

Hi Chris

We have replied you both on email and via yotpo reviews. Our support is not open on weekends but we replied you yesterday, https://www.nordicagolf.co.uk/contact-nordica

Unfortunately we changed our warehouse management system at the end of december and orders were sent out with wrong information. But we contacted DHL a week ago and they are working to correct the information.

Noté 1 sur 5 étoiles

Very poor experience...

Don't use.

Their website doesn't overtly tell you they are based in Sweden (even when ordering on a .co.uk website). This isn't a problem unless you need to send something back, which we did, because we ordered a "right-handed" set of clubs and a "left-handed" set were sent.

When placing an order, the order confirmation email doesn't confirm what you have bought, which wouldn't be a problem if we didn't need to challenge what they sent versus what we received.

When the wrong clubs arrived, the personal details of the last customer who had received the same clubs in error, were written on the box - their name, address and phone number, along with a note explaining that they too had ordered "right-handed" clubs and "left-handed" clubs arrived.

When we wrote to Nordica Golf (in English), an email came back to us written in Swedish, which we then had to translate, telling us we were wrong and we had ordered "left-handed" clubs...but we couldn't dispute this as we have no evidence of the order as the email we received confirming the order, only confirms an order was placed, and not what the order is.

Sending the golf clubs back has cost me £31 shipping fees.

The final cheek, was them asking us to lie on the customs form and say the goods were worth 100SEK (about £8) as they didn't want to get charged import duty.

I'm not sure where this will end, but I suspect I won't be seeing the full £167 (and additional £31 shipping costs) I spent with them.

28 décembre 2022
Avis spontané
Logo de NordicaGolf

Réponse de NordicaGolf

Hi Andy

We allways sent out order confirmations on all orders. But I can see that the order you refer to is sent to another person and email address then yours so please ask that person to check her email address and spam filter if it got stuck there.

We have also sent you a copy of the order confirmation where you can see that you have ordered it in left hand. You can also log in to Klarna and check it there if you prefer.

Cathrine who made this order replied to us in english but also included a image with text in Norwegian so you recieved a reply in Norwegian (Not swedish) on how to return the product. We have support for English, German, French, Norwegian, Finnish and Swedish.

In UK we have a return address but it takes a bit longer to handle the return since they are sent over to us in batches once a week. If time is a matter you can send it directly to our warehouse in Sweden.

Since this is a return you should enter 0 as value if you send the return directly to our warehouse in Sweden. But 0 is not an acceptet value for many shipping companies and we therefore ask you to sign a small value so it will not be delyed at customs.

Returns are paid by the customer as you can see in our terms, https://www.nordicagolf.co.uk/purchase-info

Noté 5 sur 5 étoiles

Good product

Good product, good price, did not take long to arrive, I would of upgraded the shaft if the information was a bit better, I bought an 11 degree club great for long par threes ,

24 novembre 2022
Noté 1 sur 5 étoiles

Buyer beware if something goes wrong.

I recently bought my second replacement shaft for my G25 driver. The first time I used Nordica I received the shaft perfectly fitted. The problem this time is that the adapter fitted did not fit my club head, despite being advertised on line as fitting the drivers in the G series, it actually was only compatible with the newer G series club heads.
Instead of returning the shaft to them for a re-fit I offered to try to solve the problem myself in the UK by asking for the correct adapter to be sent by Nordica in the post. As I felt the advert was unintentionally misleading I asked for the new adapter to be sent to me without further payment. Nordica said that they would only send on new adapter if I paid for one, despite the fact that I was offering to save them time and money by not returning the club for a re-fit. It seems that Nordica are a good bet for a new shaft as long as nothing goes wrong. Buyer beware!

25 septembre 2022
Avis spontané
Logo de NordicaGolf

Réponse de NordicaGolf

Hi Mark

We have tried to make it as bullet proof it gets when it comes to adapters and offer a unique shaft with adapter for each driver model so if you want to buy a shaft with adapter for Ping G25 you should select a shaft with adapter that says it fits Ping G25. Ping G is one serie and G25 is another serie as G400 and G410. It might be confusing that Ping started with just G on their first serie but G is a unique serie and not compatible with other series that starts with G. When it comes to adapters we will allways sell it for the model it should fit. Here you see that we have one shaft with adapter for each Ping Driver series, https://www.nordicagolf.co.uk/golf-shafts/adapter-and-shaft?brand=115

In the first order you did you bought a Replacement shaft for Ping G25/i25/Anser Driver Reg Flex so it looks like to selected the right version back then but in your second order you selected a replacement shaft for Ping G.

We understand this can be a djungle when it comes to adapters since many of them are unique and will not be compatible with other seires so allways contact us in advance if you are not sure wich model you should select and we will help you.

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