Looked after today by Martin and Jo, who advised everything I needed to know and how long I’d be waiting, always a great happy bunch of people working here and not a bad turn around in getting my van... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Brilliant service in and out in a day van MOT staff so friendly and welcoming Emma and Emily superstars! Thank you
L'entreprise a répondu
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our n... Voir plus
L'entreprise a répondu
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, Royaume-Uni
- 0114 243 5888
4,9
Excellent
375 avis
Aucun historique récent de demande d’avis
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A répondu à 96 % de ses avis négatifs
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Fantastic service great friendly staff
26 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Adam, thank you for your fantastic review!
We’re delighted to hear you had such a positive experience and found our team friendly and helpful. Feedback like yours really motivates us to keep delivering great service.
We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon!
Take care,
Imogen
Van in for MOT.
Van in for MOT.. as electric needed 2 days possibly more so temp hire van given obviously better then my van... had to keep it longer as on leave but no problem.. Emma lovely n helpful.. thanks all
24 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Ian, thank you for your wonderful review!
We’re glad to hear that your MOT experience went smoothly and that having a temporary hire van helped make things easier while your electric van was in for service. It’s great to know that Emma was lovely and helpful—she’ll be thrilled to hear your kind words!
We really appreciate your feedback and look forward to assisting you again in the future.
Take care,
Imogen
5-Star Service at Northgate Sheffield – Efficient & Professional.
I can’t recommend the team at Northgate Vehicle Hire in Sheffield enough. Emma contacted me on Monday to organize a service for 8:00 AM the very next day.
Upon arrival, I was met by Emma, who went above and beyond by offering me a coffee and showing me to a quiet office area in reception. This was a lifesaver, as it allowed me to get set up on my laptop and catch up on some work while I waited.
The turnaround time was incredible—Oliver took my van back for servicing and had it returned to me under 45 minutes
What more can I say? Impeccable service, a great atmosphere, and a team that actually values their customers' time. Always a pleasure doing business here.
24 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your fantastic review!
We’re absolutely delighted to hear about your experience with the team at Northgate Vehicle Hire in Sheffield. It’s great to know that Emma got everything organised so quickly and made you feel welcome and comfortable on arrival—having a quiet space to work can make all the difference.
We’re also really pleased to hear that Oliver turned your van around so efficiently. Providing a fast, seamless service while valuing our customers’ time is exactly what we aim for, so your feedback means a lot to us.
We’ll be sure to pass on your kind words to Emma and Oliver—they’ll be thrilled to hear them!
Thanks again for your continued support, and we look forward to welcoming you back soon.
Take care,
Imogen
Thanks Lisa!
Lovely girls in the office when you come in, Lisa was there offered me a drink and has a laugh with me, got me the techs i needed for the job! Thanks Lisa!
11 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Zoe, thank you so much for your kind review!
We’re really glad to hear you had such a positive experience when you arrived, and that Lisa made you feel welcome — offering a drink and a friendly chat always goes a long way! It’s great to know she was able to get everything arranged for you quickly as well.
I’ll be sure to pass your lovely feedback on to Lisa and the rest of the team — they’ll really appreciate it.
Thanks again for taking the time to share your experience, and we hope to see you again soon!
Take care,
Imogen
ricky did a great job
13 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Jack, thank you for taking the time to leave us a review.
We're really pleased to hear that Ricky did a great job. I’ll be sure to pass your kind feedback on to him — it will be greatly appreciated.
Thanks again for your support, and we look forward to helping you again in the future.
Take care,
Imogen
Van service
I had my van booked in for a service. Friendly staff, answered all questions I had asked. I definitely recommend coming here.
9 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Nathan, thank you for the great review! ⭐
We’re really glad to hear the team were friendly and able to answer all your questions while your van was in for its service. It’s great to know you’d recommend us — that means a lot!
Thanks for sharing your experience, and we look forward to welcoming you back again! 😊
Take care,
Emma
Arrived 1 hour early for an…
Arrived 1 hour early for an appointment, they got us booked in and work done straight away
9 mars 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Matti, thanks so much for your great review!
We're really glad you arrived early and that our team was able to get you booked in and the work completed straight away. We always try our best to be as flexible and efficient as possible, so it's great to hear that it made your visit a positive one.
We appreciate you taking the time to share your experience and look forward to seeing you again in the future!
Take care,
Imogen
Family atmosphere
Hi ,
Phoned northgate sheffield branch regards a puncture on my vehicle, and I spoke with a vehicle technician called Joe , he was very helpful and made sure i was OK, also gave great advice, plus when at the reception, it felt very warm and welcoming, great family atmosphere, very good team 👍👍👍
26 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Jason, thank you so much for your fantastic review!
We’re delighted to hear about your positive experience with our team at Northgate Vehicle Hire in Sheffield. It’s great to know that Joe was able to support you with helpful advice and make sure you were well looked after — we’ll be sure to pass your kind comments on to him.
We’re also really pleased that you felt welcomed by the reception team. Creating a warm, friendly atmosphere is something we truly value, so your feedback means a lot to us.
Thanks again for taking the time to share your experience — we really appreciate it! 👍
Take care,
Imogen
Brought van in for a recall and service…
Brought van in for a recall and service which was carried out by Ricky. Carried out the works swiftly and efficiently ensuring my van was returned safe to drive. Very happy with my experience.
18 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Joseph, thank you for your fantastic review!
We’re delighted to hear that Ricky carried out the recall and service swiftly and efficiently, and that your van was returned to you safe and ready to go. I’ll be sure to pass your kind comments on to him.
It’s great to know you were very happy with your experience — we really appreciate you taking the time to share your feedback!
Take care,
Emma
Service with a smile
Great from start to finish desk staff really welcoming and help full offering a drink
Jordan did the service on the van fixed everything didn’t have to wait too long before I was back on the road would recommend
17 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Dean, thank you for such a fantastic review!
We’re so pleased to hear that you felt welcomed by our desk team — offering a friendly face (and a drink!) is all part of making your visit as comfortable as possible.
It’s also great to know Jordan got everything sorted efficiently and had you back on the road without too much waiting around. We understand how important your time is, so that’s brilliant to hear.
We really appreciate the recommendation and look forward to seeing you again in the future!
Take care,
Imogen
Delightful experience
Absolutely wonderful staff, very welcoming and helpful. Got straight on the issues with the van and booked in for service whilst there too
13 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Daniel, thank you so much for your fantastic review!
We’re delighted to hear that the team made you feel so welcome and were quick to get on top of the issues with your van. It’s great to know they were able to arrange the service there and then to keep everything moving smoothly for you.
We really appreciate you taking the time to share your experience — it means a lot to the whole team!
Take care,
Imogen
Emma the ⭐
Hi Emma at Northgate Sheffield, I just wanted to send a quick note to say a huge thank you for all your help recently. As always, your customer service is absolutely fantastic. It makes such a difference working with someone so reliable and helpful—I really appreciate it!
13 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Siam, thank you so much for your wonderful feedback!
We’re delighted to hear how pleased you are with the support from Emma at our Northgate Sheffield branch. She consistently goes above and beyond to provide reliable, helpful service, so your kind words will mean a great deal to her.
It’s always our aim to make things as smooth and straightforward as possible, and we’re so pleased that Emma continues to make such a positive difference. Thank you again for taking the time to share your experience — we truly appreciate it!
Take care,
Imogen
Emma is a legend of service
Emma is a legend of service. Always helpful and cheerful.
The difference in the quality of this branch is impressive since the change of management. It's never a choice to be off the road for maintenance or repairs but it has become far less of a chore now.
13 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Chris, thank you so much for such an amazing review!
“Legend of service” — what a compliment! We’re absolutely delighted to hear how helpful and cheerful Emma has been. She truly cares about delivering a great experience, so your kind words will mean a lot to her.
It’s also fantastic to hear that you’ve noticed such a positive difference since the change of management. We know being off the road for maintenance or repairs is never ideal, so it’s great to know the team is making the process smoother and far less of a chore.
We really appreciate you taking the time to share your experience — thank you!
Take care,
Imogen
Réponse de Northgate Vehicle Hire - Sheffield
Hello Owen, thanks for sharing your experience! ✨
We’re delighted our team made your visit friendly and hassle-free. That’s exactly the kind of service we love to provide at Northgate!
Thanks for choosing us!
Take care,
Emma
Nice coffee setting area also staff…
Nice coffee setting area also staff making you welcome
6 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Nigel, thanks for your 5-star feedback!
We’re glad you enjoyed our coffee area and felt welcomed by the team. That’s exactly the kind of experience we aim to provide at Northgate! ☕
Thanks for choosing us!
Take care,
Emma
Happy with experience at Northgate…
Happy with experience at Northgate Sheffield, Jordan sorted the issue promptly
5 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Daniel, thank you for your feedback!
We’re really pleased to hear you were happy with your experience at Northgate Sheffield and that Jordan was able to sort the issue promptly for you.
We’ll be sure to pass on your kind words to him. Thanks again for taking the time to leave a review, and we look forward to helping you again in the future!
Take care,
Imogen
Jordan was great and had my van fixed…
Jordan was great and had my van fixed in no time at all, great service by all who I dealt with.
28 janvier 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Gary, thank you for your kind words!
We’re thrilled to hear that Jordan got your van fixed so quickly and that you had a great experience with the whole team.
We really appreciate your feedback and look forward to helping you again in the future! 😊
Take care,
Imogen
Réponse de Northgate Vehicle Hire - Sheffield
Hi Andrew, thank you so much for your kind words! 😊
We’re really glad you had a great experience, and we’ll always do our best to keep that friendly face waiting for you.
Hope to see you again soon!
Take care,
Imogen
3rd sep till 25 jan for minor repairs, and still brokeunsuitable van as replacement
Took works van in for mot,service,minor repairs,lots of excuses,parts changed that imo were changed for the sake of it,,, found they couldnt repair it fully and dumped it off elswhere for repair ( the faults wernt there when i took it in) so all in all 4.5 MONTH to fix something i could have done in 2 days,,, also the rental was very unsuitable ..been told rubbish all the way through,been messed about,they even lost it once,,, never ever seen service so bad EDIT now upon collection, it pulls to the left and despite new sesors,bumper n fittings THEY STILL DO NOT WORK ,plus the oil n coolant was low after the "service"#2 wk later, plastic sump guard fell off, not fitted correctly,, no reply from complaints,,, ,,its a work van,, if u want to lose work, use northgates.edit 2 someone rang me after this, to " educate " me how good the staff were, no real apology" their techs couldnt make a burger in maccy d,s never mind fix a van
25 janvier 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Dave, thank you for taking the time to share your experience.
We’re very sorry to hear about the frustration and inconvenience you’ve described — this is certainly not the level of service we aim to provide. We appreciate how disruptive the delays, communication issues, and vehicle arrangements have been, and we apologise for the impact this has had on you.
Your feedback is taken seriously and will be reviewed internally so we can understand what went wrong and improve going forward. If you would be willing to discuss this further, we’d welcome the opportunity to look into your case in more detail — please contact our customer services team directly.
Once again, we’re sorry for your experience and thank you for bringing this to our attention. If you wish to raise the issues further, please contact customer.services@northgate.co.uk.
Take care,
Imogen
Mason was great efficient
Mason was great efficient, Emma friendly as always.
19 janvier 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Sheffield
Hi Andrew, thank you for your lovely feedback!
We’re glad to hear that Mason was efficient and that Emma was as friendly as always.
It’s great to know our team made your experience a positive one — we’ll be sure to pass on your kind words!
Take care,
Imogen
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