Nu-Heat Underfloor Heating & Renewables Avis 

Quick and easy to deal with parts arrived promptly

Great service and responsiveness from the team at nu heat

Excellent company with friendly, helpful and knowledgeable staff. Nothing is too much to ask.

This is the third Nu-Heat system I have purchased in the last 20 years, so returning to a brand that I trust was a no-brainer. Unfortunately it seems that Nu-Heat have become a victim of their own success following acquisitions of competing companies and national growth in green(er) energy solutions. This time around I found Nu-Heat slow to respond, only sending generic 'workflow' generated e-mails, and they refused to let me speak to technical staff during the design process as they are 'not customer facing'. Previously I could speak to the actual designer and talk through the pro's and con's of positioning and components, but Nu-Heat (who used to pride themselves on customer service) was lacking this time around. A generic price from a sales person at the front end left us guessing as to what the design / equipment positioning might look like and whether it would fit with our renovation - the design could only progress once the deposit was paid. All design information had to pass via an inflexible, non-technical 'go-between' with confused messaging. I came perilously close to cancelling the order - it's only previous quality experience that kept me fighting. The delivered system looks different from previous iterations, but the last one was 12 years ago so you'd expect some improvements. Components generally look high quality, time will tell. I would have rated 3 stars but this is one of the most expensive ‘premium’ systems on the market and I expected more with that price tag.

Really good service

Nu-heat is simply the best underfloor heating company out there. The products are unbeatable and the people are the best to deal with

I was able to talk to a person, not a robot, had a good interaction and got the help I needed

Very helpful staff and prompt delivery of required part

Prompt delivery, and the part in question fitted perfectly

Takes way too long to dispatch the goods and have them delivered even though the website said they were in stock.

Been a customer since 1997. Always helpful advice and prompt responses.
Parts advised and despatched quickly.

Excellent service, excellent product,I highly recommend this company

Ordered the part and it came within 48 hours.

Order of spare part online was very easy and delivery on time by DPD.

Identified what I needed for very quickly and delivered it promptly

good service - but please deliver to Jersey Channel Islands.

Fast and efficient service. Got the fittings i needed within 2days

Great service from Parts dept and good actuators. Straight forward to fit.
Not impressed by delivery. Expensive price, extended delivery AND I had to collect from local Post Office.

Excellent system and extraordinary technical support.