I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Nu heat is a great company good value and a great team for after sales and technical support with their products. I recently needed a replacement actuator and the process of ordering it with some conf... Voir plus
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Voir plus
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Nu-Heat Underfloor Heating & Renewables
Écrit par l'entreprise
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Écrit par l'entreprise
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Coordonnées de contact
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Royaume-Uni
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Tony that's great to hear! I will pass your comments onto our technical support team. Thank you for taking the time to leave a review.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Rachel, it's great to hear you were pleased with the service you received. Thank you for your review!
They have good support and ordered…
They have good support and ordered parts arrived next day.
13 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Keith, we're pleased to hear you were happy with the support you received. Thank you for leaving a review!
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Charles, that's great to hear! We are pleased you are happy and thank you for taking the time to leave a review.
Parts did what meant to do
Parts did what meant to do. Good advice over the phone from salesperson
10 décembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Jamie, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Jaroslaw, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Darren, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Excellent products excellent service…
Excellent products excellent service and support from the team and always helpful.
13 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Steve, that's great to hear! Thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Great customer service and Super quick delivery
Great customer service and very good pre-sales advice given. Super quick delivery
12 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Farida, we are pleased you are happy with the service you received. Thank you for taking the time to leave a review.
Had a leak on manifold
Had a leak on manifold. Quick efficient advice received. Leak resolved.
5 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Tracey that's great to hear. I'm pleased we were able to help and thank you for taking the time to leave a review.
Nu-Heat &customer support effort…
Nu-Heat has been a professional team from initial sales enquiry through their design process to goods/materials delivery on-site.
Given my bespoke requirements regarding the delivery and invoice requirements, I found their approach extremely patient and supportive of timelines. Nu heat standby for me with tech support. I have to initiate my installation therefore I hope Nu-heat will be as equally supportive of me.
2 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Billy, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and will be happy to provide any installation support you may require.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi, thank you for taking the time to leave a review. We are pleased you are happy with the service you received but sorry you feel the posting charges are too high. We have past this feedback on to the relevant department.
I was given the correct information on…
I was given the correct information on telephoning which enabled me to order the correct parts which were then sent to me in good time
2 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Rodney, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Excellent Service
Easy and straightforward to order. Product arrived quickly. Excellent service.
3 février 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Gerry, thank you for your review. We're happy to hear you are pleased with the service you received
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Bob, that's great to hear! We are pleased you are happy and thank you for taking the time to leave a review.
Great company and service.
Great company and service.
Very informative on the phone and messages.
Have used a few times now, would recommend Nu-Heat
6 juin 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for leaving a review. It's great to hear you're happy with the service you've received
Malcolm Rose Courier delivered for…
Malcolm Rose Courier delivered for Nu-Heat and was absolutely brilliant. Friendly, punctual, and very professional throughout. He kept me informed, arrived when he said he would, and made the whole delivery stress-free. A great example of how good a self-employed courier can be — highly recommended.
3 février 2026
Avis spontané
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Louise, thank you for taking the time to leave a review. We are pleased you are happy and will pass your feedback on.
Looking for a part was not easy on a…
Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipework just like a constant mains water hammer where tge jumper is loose in body. Very informative team at nu-heat , and providing you can give right information they can certainly help with your queries.
28 janvier 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for your review! We're pleased to hear you are happy with the service you received from our Technical Team.
Customer support is good although slow…
Customer support is good although slow but appreciate I'm not the only one needing help.
26 janvier 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Alec, thank you for taking the time to leave a review. It's a very busy time of year for us and apologize if service was slower than usual. Thank you for your patience.
Polite and deliver on time 👍
23 janvier 2026
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Alistair, we are pleased you are happy with the service you received and thank you for taking the time to leave a review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.