Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... Voir plus
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Great communication. Easy transaction..went above and beyond when I needed there help . Will always consider buying from them in future and will pass on there brilliance to anyone .5***** and more
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Contacted Nuby due to a faulty Rapid Cool, Quick to get an email back, send a step by step test. I explained the situation and now being sent a new Rapid Cool. Great customer service, so happy w... Voir plus
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Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Coordonnées de contact
Unit 13, NE35 9PZ, Boldon, Royaume-Uni
- enquiries@nuby.com
- www.nuby-uk.com
4,3
Excellent
3 k avis
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Nuby UV steraliser poor quality with…
Nuby UV steraliser poor quality with stitching defects causing issues zipping
3 x Nuby Rapid Cool Bottles - all cleaned with hot water milton and UV - strong smell from all of the seals (damp/ musty smell)
Used Nuby for 1st child 4 years ago and no issues - this time for 2nd all products bought seem to have the above issues
Unsure why the seals smell so strong which then causes the lid and bottl to also smell.
11 janvier 2026
Avis spontané
Réponse de Nuby UK
Hi. Thank you for the feedback. We are very sorry to hear that you are having issues with your steriliser and rapidcool seals. Please contact us at enquiries@nuby.com so we can assist and put things right for you. Team Nuby
Good customer service
8 janvier 2026
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing part
I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, after explaining the situation and describing what I had they still helped me. I've never had an issue with any of my other products from nuby and absolute love everything I've got, so so glad they were able to sort the issue quickly! Highly recommend Nuby for first time parents ❤️
8 janvier 2026
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved the issue prompltly
Resolved the issue prompltly, very good service.
7 janvier 2026
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
10/10 customer service
10/10 customer service, had issues with my uv steriliser after almost a year of having it and they replaced it straight away
18 novembre 2025
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer care
Great products, makes life super easy with a newborn.
Super quick and helpful customer service when I had an issue with steriliser. Thank you
7 novembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My order came in 2 separate deliveries…
My order came in 2 separate deliveries and I was unaware of this so phoned NUBY and got in contact with Marie she was fantastic, emailed me straight away to let me know what had happened and my parcel was with me the next day
6 novembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby rapidcool
I was given 2x nuby rapid cool as gift during pregnancy - not one but two of them have became unsafe the paint has come off both meaning the metal is burning to touch when cooling down bottles. I emailed nuby directly as they were brought in September but not used until March 2025 that I was unable to get help to fix the problem. Both flasks are unusable and have lasted for just under 8months of use!
6 novembre 2025
Avis spontané
Réponse de Nuby UK
Hi- thanks for getting in touch and for giving us the opportunity to address your complaint earlier. Unfortunately, as your Rapid Cools were outside of the warranty period, we were unable to replace them for you free of charge as per your request. We are sorry for this. As discussed, please refer to your instruction manual on how to correctly reset your flask so they can still be used.
After a piece within the Nuby Rapid…
After a piece within the Nuby Rapid Sterilise broke off, i contacted their customer service to enquire about its viability and they provided me with a replacement immediately.
Very good product and a caring customer service team.
4 novembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Rapid Cooler replacement seal
I needed a replacement seal for the rapid cooler lid and emailed the team for a new one. They quickly responded and I was able to purchase some at a very cheap price, and I received my order very quickly
22 octobre 2025
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent Customer Service
I had a minor query with a product and it was resolved within 2 days. Excellent customer service and I would highly recommend Nuby products, in particular the portable UV steriliser - it's a game changer. Thank you so much.
30 octobre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Spare parts
I emailed the company as I needed spare parts for my nuby rapid cool flask and received a reply promptly and they were able to sell me them and they sent me a link to pay and the items were dispatched the same day.
14 octobre 2025
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service with things I…
Great customer service with things I couldn’t get online just give them a email or ring they will help and love all nuby products
14 octobre 2025
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Ashley
Customer service replied really quickly to my queries and Ashley was extremely helpful. Would have given 5* but for the slow postage. Delivery took almost a week, not the fault of Nuby but given the postage cost vs cost of item, perhaps an alternative courier needs to be considered.
2 octobre 2025
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are sorry your order took longer than expected to arrive, we will of course look into this and take on board your feedback.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very helpful customer service rep Marie
Very helpful customer service rep Marie
Thank you for dealing with my replacement part query so quickly.
10 octobre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service
I recently contacted Nuby customer services with a problem with one of their water bottles. I had a very quick reply and once I had given requested details i had my problem resolved and a new bottle was on its was to me. Great service. Thank you.
8 octobre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Very helpful and provided a replacement item very quickly and efficiently when it failed. Thank you Nuby - we love lots of your products!
29 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Best customer service from Marie Kearvell
Cannot thank Marie Kearvell enough for all her help and guidance she has given me over the last few months with a problem we had with one of the Nuby products. Her service was second to none and Nuby as a company should be very proud and thankful for her brilliant customer service she made the whole process run so smoothly and was so patient with me when the tech side of the communication threw me a bit . (The first time was in June and today was when it happened again)
1 octobre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I have lots of nuby products and I…
I have lots of nuby products and I found them all really helpful. On the one occasion that I had to contact customer service at nuby, they were extremely prompt at getting back to me and dealing with my query.
30 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer interaction
Great, efficient customer service. Nice to interact with a company who still, obviously, value customer service, promptly delivered. I mislaid a seal for the Nuby Rapidcool and emailed outside of business hours on Friday evening. First thing Monday morning I got a response advising that a new seal would be on its way to me that day.
Over the last few weeks I have had to contact a couple of big organisations with queries and have been disappointed with the level of customer service (just trying to get a response to a message is impossible) but Nuby have restored my confidence that some organisation still value their customers - well done Nuby!
29 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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