Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... Voir plus
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Great communication. Easy transaction..went above and beyond when I needed there help . Will always consider buying from them in future and will pass on there brilliance to anyone .5***** and more
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Contacted Nuby due to a faulty Rapid Cool, Quick to get an email back, send a step by step test. I explained the situation and now being sent a new Rapid Cool. Great customer service, so happy w... Voir plus
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Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Coordonnées de contact
Unit 13, NE35 9PZ, Boldon, Royaume-Uni
- enquiries@nuby.com
- www.nuby-uk.com
4,3
Excellent
3 k avis
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Exceptional after-sales service, top product
Had a fault with our RapidSterilise, contacted the help team and Marie sorted it out so quickly - within 24 hours we had a replacement at our door. Superb service, extremely happy, and will always recommend Nuby products to any new parents! Top products, exceptional after-sales service.
24 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Had an issue with the rapid cool we bought back in February from boots. It wasn’t working as effectively. Emailed customer service team and had a reply back within 12 hours. I was given instructions on a test to do and to reply back to them. I replied late on Thursday and by Tuesday I had a new rapid cool arrive! Excellent customer service! Thank you to Neil Armstrong, customer services supervisor, for sorting this out so quickly!
23 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Customer Service
I contacted Nuby on Monday via email regarding the error code on my Nuby Hot as it was no longer working. They got back to me very quick, the next day and they sent out a brand new replacement and I have received it today (Wednesday).
As a first time mummy to a 5 month old, who’s hunger is everything.. I’m glad to have my Rapid Hot back as it saves SOOO much time, especially when using the rapid cool along with it.
Thank you Nuby! You have saved my sanity 😁
22 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had an issue with my rapid cool…
I had an issue with my rapid cool steriliser, we use this every time we make a bottle so it’s an essential in our day to day lives. It stopped working so I contacted nuby and they helped me with my issue and replaced it for me.
Ashley Pace was the person who helped me and she was amazing,very quick to respond and so polite.
23 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent products and customer service
Excellent products and customer service was amazing whenever I had a question (in the crazy new world of being a first time parent!) or small issues arose. Responses always prompt and informative. Big shout out to Ashley.
23 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer Service!
Happy with the service. Marie was very helpful and quick in getting back to me on my queries - Thank you.
19 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Wasn't able to find what I needed so thought I'd email. The right part was identified for the bottle I had, and they very kindly ordered and shipped this out to me. With me within 3 working days!
16 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service from Nuby…
Excellent customer service from Nuby and we love the steriliser - it’s so easy to use. Great product that I’d reccomend and buy again.
18 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing play mat
Amazing play mat, my daughter loves it. Also incredible customer service. I had an issue with my item and they responded immediately and sent a replacement out next day - 10/10!!
15 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
3 minute steriliser
Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped them an email - they asked me for some photos and a video of the problem, which I duly sent. They responded extremely quickly and have replaced the unit. Cannot fault the customer service.
17 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
Fantastic customer service. Quick response and resolved my query.
15 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing seal on my rapid cool the team…
Missing seal on my rapid cool the team responded very quickly to ensure I had ones sent out to me.
12 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Effortless Replacement of Faulty Part
I requested a replacement part for a product and this was replaced immediately with minimal effort from me.
I offered to pay for these parts but they were sent for free as the product was still under warranty
12 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service
Fantastic service. Super quick and friendly. Sorted my issue out in no time. And if you haven't gotten it already the Rapid Cool is essential for making bottles!
11 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service rapidly solved my…
Customer Service rapidly solved my issue without delay and provided a very satisfactory outcome. We are very pleased with our product.
10 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Helpful customer service
Really helpful customer service. I got a quick reply when I asked about whether their milk powder dispensers were top-rack dishwasher safe (they are, in case anyone’s wondering). Marie was lovely and made it all really easy. Great support.
4 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Very good customer service from Ashley…
Very good customer service from Ashley when I had a query about returning an item I no longer needed.
8 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Ashley".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service
Looking forward to receiving the item
5 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great service
Great service replied quickly and I received the new nuby seals quickly as well.
3 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service was quick and…
Customer service was quick and efficient, able to help me with my enquiry effectively thank you very much
2 septembre 2025
Avis spontané
Réponse de Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our Customer Service Team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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