Oakland Furniture Spain  

I recently ordered some beds through Luxury British Beds. From the onset the support I received in obtaining the information I required regarding the beds was excellent. Prior to confirming the order I requested a delivery time to Bagneres De Luchon which was a lot shorter than their advertised delivery scheduling, however they promised to achieve this and did which was wonderful as we had guests arriving the next day. Finally the driver (Bruce) who delivered the beds was very accommodating and helpful. Excellent service all round from start to finish.

I have purchased a few items from Oak Furniture Spain and each time have been very pleased with the furniture and the service. The furniture is well made and not expensive. The service they provide is always prompt and their delivery drivers friendly and helpful. I would definitely recommend this company.

4.5 star rating. The quality of the mattresses we ordered is terrific, and the online chat agent was excellent in helping explain the differences between pockets, springs and UK/EU sizing.

The only slight hiccup was when I was told delivery would be 2-3 weeks later than it should have been. There was a countdown on the website saying 'Order now to have deliveries before end of January' and then I was told the order was coming 2-3 week of February without any further information or apology. However, after I emailed customer service, they were able to deliver as scheduled. Bruce, the driver, was quick, efficient and really helpful.

I have now ordered twice from this company. Initialy I bought a dinig set, large dresser and a dressing table. I was so impressed with the quality of the products I have gone on to furnish my bedroom and bathroom with more! I'm still building my house and when we have the additional rooms competed I will be puttin in a 3rd order. This furniture is made to last. It's all solid beautiful oak. I would reommend them to anyone with discerning taste looking for something that will laste several lifetimes. Be warned, these are heavy! There's no sneaky chipboard. It's solid oak throughout! The delivery can take a while but you're kept informed. Daniel, is on chat, it seems 24/7 and the despatch team are always helpful and very friendly. I wouldn't hesitate to recommend them to my friends and in fact a great friend is looking to place an order shortly.

Superb quality items and first class delivery service. Lovely people to do business with could not be more helpful

I ordered a bed to be delivered before Christmas... it was delivered this morning 3rd February the delivery driver Bruce was excellent, efficient, accommodating and the bed itself seems good. I have received an apology for the late delivery however there was absolutely no communication to arrange a mutually convenient delivery time from the company. The point of sale was good, the delivery driver was good, between was extremely poor customer service.

we ordered several items from the Valencia Collection. Having spent more than £3000 we were a little nervous. Everything was great ,the delivery was a few days early than promised , and the oak furniture quality is amazing.
Thank you oakland furniture ,and we look forward to buying from you again
mike cook

A very happy customer, I received 5 star treatment from ordering my king size Oak Sleigh bed and mattress through to delivery, being updated on delivery from first ordering to delivery, which I must say was prompt and Bruce the delivery driver was extremely pleasant and very efficient at assembling the bed and removing packaging..... Would highly recommend this company.

Extremely disappointing experience. I have ordered a chest of drawers in may 2019 on oaklandeurope.com (website belonging to Forest Tec Ltd as showned in their contact details) and due to the fact that they exceeded their delivery lead time, I have decided to cancel my order during the month of august.

We are in December 2019 and I am still waiting to receive my refund, which I find it highly unprofessional.

After several email exchanges with their sales department I have understood that their Head Office needs to process the refund, nevertheless 6 months after my cancellation they havent done anything and I havent been reimbursed.

Can someone from Oakland Europe or Forest Tec Ltd please get in touch with me?

Excellent store
Best bed ever

Bought a natural 3000 mattress delivered ti Malaga, great service. Would highly recommend

Had a great experience buying from this company. The quality of the product is outstanding as well as the customer service. Will be using again in the future. Highly recommend.

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Firstly, it's likely you threw the fittings out with the packaging, it wouldn't be the first time and I doubt it will be last, the QC tickets have bee checked at the factory and clearly ticked fittings enclosed with the bed. Of course, the customer never makes a mistake? or admit to it?
/snap

When the bed was delivered, we only received one package of the fittings. The driver told us that the other pack of fittings usually will be somewhere wrapped in the foil with the bed or in one of the drawers. When we started to assemble the bed we checked all foils and all of the drawers. But there was nothing. Yes, you are right! I made a mistake. I didn‘t checked by my self if the bed is complet when it was deliviered (inlucding all fittings).

snip/
Although despite the above, as it will never be clear - on your request and contact on two occasions the factory have posted out sets of fittings to Luxembourg address provided, we can't be responsible for the postal service not delivering! David has again spoken to you and assured when the factory reopens after Xmas shutdown a third package will be posted.
/snap

Ok, I understand. Of course in this case it is not your fault. But as you told me, the package was sent by DHL, actually, doesn‘t matter, since each parcel service will give you a tracking number for a package. So it would be easy to track where the parcel stuck...

snip/
In relation to poor communication, I answered your emails and so did David, fittings were arranged to be posted and were twice. Although repetitive emails don't assist on the same subject as I say we are reliant on the post. The mailbox was only full for 30 minutes as the office was closed for Xmas break.
/snap

Ok, I don‘t know when your company is closing for christmas, but when I tried to call you I was one week before christmas. Anyway, as David told me, he was quite busy because of family reasons, which is of course more important and I can completly understand.
But the story with post !? Sorry, but I order a lot from other countries and sent a lot to other countries. To be honest, of course this happened also to me that the driver could‘nt find the address, but then I received a message that the parcel could‘nt be deliviered. We also have friends in the London and for christmas we allways exchange christmas parcels without any issues...

snip/
This is why we always advise customers to take the premium delivery service rather than the standard option, which sees our experienced bed installers set up the bed correctly and take away all the packaging after.
/snap

As David explained to me by phone, when I ordered the bed, it is not necessary, since the bed can be easily assembled, which I can confirm – when you have all fittings :) And the packaging is managable, since it is only a bit of foil.

snip/
Fittings will be sent for the third and hopefully last time as advised.
/snap

New year, new attempt… Lets hope that everything will be fine :)

**************************** Initial post *******************************

Sorry to start like that, but I can confirm all bad experience people have made with the customer service of Forest Tech, also known as Luxury British Beds. For more then one month now, are we trying to get our missing fittings, to finally assemlby our bed - without any success. Emails are only sporadically answered and if you get an answer, you just get put off or you get empty promises. If you try to reach someone by phone you only get a mailbox, which in the meantime is telling you that it has no more space for new messsages.

As I already said at the beginning, I‘m really sorry to start like that. Even if we could‘nt attach the head board, and the draws cannot be opened/used, because of the missing fittings (screws and feeds), the bed and matress itself are really nice and comfortable. After a few empty promises that the missing fittings will be sent to us, we just accepted now that we paid a lot of money for a good matress, an average bed box and a absolutely crappy service. The missing parts will never be sent and so we are trying to find some new feeds and screws at the tool market. I already checked on the internet for the feeds, but I couldn‘t find them and it seems like that I have to replace the currently installed fixtures and in the same time I need to reattach the material again, but... Yes, all this is included in the price of, believe it or not, 2,505.00 GBP or ~ 2900€.
*** Irony on /Apparently the production of the feet and screws is an immense effort and the worldwide demand for these feet is currently so high that delivery times of up to 6-12 months can occur. / Irony off. ***
Sorry, but we are more then disapointed of the way, Forest Tech handles their claims!

Our conclusion, never again! We were also thinking to order the new bed for our kids from there – no way! I even don‘t wanna think about the case, when maybe something is wrong with the mattress and i need to contact them again. LOL, I should have known better, before I ordered the bed and I read the comments – but hey, why THIS should happen to ME !? ;)

If you ask you self now, why the hell did this moron paid the full price before he received the bed in an acceptable state – yes, you are absolutely right! ;(

I ordered 2 sideboards and a tv unit, on 2nd July 2019, on September 11th the cupboards were deliver plus a small tv unit, not what I ordered and a much cheaper one. After so many emails and promises I have yet to receive the second choice unit, it is now 19th December, David Hammond doesn't answer emails anymore, and when you phone they are never there, you leave a message, they never reply. You just get automated answers back. Next step is consult my solicitor unless they choose to get in touch.
MARGARET DOUCH.

The service provided by Luxury British Beds was truly outstanding from my first contact with Daniel on their online chat function through to manufacturing and final delivery via David.Not only did they pull out all the stops to deliver my four beds well ahead of expectations within a couple of weeks, but they also rescued me when my mattress supplier let me down at short notice. David and the team supplied my four mattresses within a couple of days of my panic call to coincide with the bed delivery and he kept in contact throughout. Aside from the outstanding service, the quality of the beds and mattresses are superb. I have never experienced service as first class as theirs and highly recommend them. Stephen N -Marlborough

Got my bed delivered yesterday, very quick service and great nights sleep finally!! Thank you, defo recommend!

Highly recommend! I ordered a Sicily 2000 pillow and I could not be happier! I live in Mallorca and before I knew it, the item was delivered straight to my door. Fantastic quality, excellent value for money and top notch customer service. My only regret is that I didn't order it sooner - Thank you again!

I got the natural 1500 mattress and everything worked like a charm. Great product and reliable service and transport. Thanks.

Huge thanks from an extremely happy customer. Over-the-moon with my natural Gold 3500.Arrived yesterday within the promised seven days and the staff were extremely helpful. I haven't slept better in years!!!

The best purchase! I ordered a natural 5500 platinum bed which arrived this week and I don't think I've slept so well in years!! Fantastic quality and amazing service, my only regret is that I didn't order it sooner. Highly recommend!