Oakland Furniture Spain  

Purchased an item in April 2019, continuous emails, (telephone calls never answered) and chats with Daniel never received the item, or my refund was told thirty days required more than sixty days have passed. More emails sent never being responded. Daniel now saying he is in a different department and cannot help. Cannot believe the treatment by them I was given assurance about nine days ago the funds were being transferred, have asked for details " sure will send you on Monday (04/11) " no message or funds received. This service is atrocious, sadly I am not the first client to voice similar views, after spending a significant amount of money with them in 2017, very disappointed.

In April this year, we discovered our chest of drawers, purchased from Oakland furniture Spain, had woodworm. We were told that the showroom no longer existed but to contact ForestTec/Oakland Furniture Spain who now ran things from the UK. After initially telling us they couldn’t help, they then called back to say that they would send a new one. We assumed a treatment kit would be sent, based on other people's experiences with Oakland furniture which I had seen online so we were obviously delighted that it would be replaced completely. It would apparently arrive with their next order to Spain. I chased for months and was told it was on its way. On 19 August, it was “definitely arriving within seven days”.
I think six months on, I have to concede that there was never any intention of replacing it. I’m still puzzled as to why we were told it would be and just constantly strung along with false promises. A treatment kit would have done. Most definitely “veneer in ‘ere” for us in the future!

Bed buying process started with Daniel, who was most helpful and took the time to discuss what we needed and explain about the beds.
(Royal Crown 1000 Divan Bed Set- medium firm; 30cm deep mattress)
Excellent delivery service by Bruce, who was professional, polite and quick and efficient. Beds were taken up narrow stairs in our old French house, and then assembled. Beds extremely comfortable....thank you!

I ordered a king-sized bed frame and two singles with mattresses to France and, once they arrived, was extremely happy with the packaging and overall quality. Five stars for this! The online help I had in selecting my beds and choosing the right number of springs for the mattresses before buying was also top notch. I received informative and honest advice. The range, quality and prices of bedding in France doesn't match that of British standards and so this online site, with it's very reasonable shipping costs, is ideal. The only advice I would give is to make sure you allow for more than 6 weeks delivery on your order, in case there are any delivery delays. Mine came after 9 weeks. Despite this, communication with the company was good throughout and I would not have been happier with any other bed company for quality and price when delivering internationally.

Had 2 mattresses delivered to Cardiff and they are perfect, I spoke with David in the Ipswich office and explained I needed a quick urgent delivery as I was moving house, David went out of his way to suit and had them delivered in 1.5 weeks for me leaving me with two delightful mattresses for our new home.

Had a brass bed stead and royal crown 2000 delivered to Fuengirola Spain, superb bed and mattress and looks great in my apartment! Far exceeded my expectations!

Ordered a bed and wardrobe, great service throughout, quick delivery, would recommend! Thank you!

what a fantastic bed, I ordered the Royal Crown 3000 Natural and had delivery to Normandy excellent service and special thanks to bruce for taking away my old bed

We had a bed delivered to nice last week it was the natural 3500 model ,all I can say it what a fantastic bed and the quality and service we recieved was second to none ,delivery was on time can't recommend these enough will definitely be purchasing from you guys again very soon

Bed delivered last week to Monaco - I ordered the natural 5500 bed and mattress, it was delivered in 5 weeks despite my location. Bruce the driver was exceptional and put the bed together for me and took away all the packaging , the bed itself is the most comfortable bed I’ve ever slept on, I really recommend this Company.

My bed was delivered last week to Monaco - I ordered the natural 5500 bed and mattress, it was delivered in 5 weeks despite my location. Bruce the driver was exceptional and put the bed together for me and took away all the packaging , the bed itself is the most comfortable bed I’ve ever slept on, I really recommend this Company.

The WORST Service Ever!

Ordering with Luxury British Beds was the biggest mistake I made this year. I picked this firm because they said they made deliveries to mainland Europe. I made my order on the 2nd of April 2019 with the help and advice of their online chat service. And he quoted a 6 week delivery time to Germany online. Unsure if the quote meant from the time I placed the order or the time they took the money from my account. I scheduled an additional 2 weeks in my calendar.

8 weeks later, despite leaving several phone calls and a series of e-mails and using the online chat method again, they finally let me know when I called on the last day of the 8th week. That the manufacturers made my order in the wrong size and it should be on its way in two weeks.

Two weeks later, they delayed by another week. And for 3 weeks following that they would e-mail me on the day the delivery was due and told me, it was arriving the next week. At this point, we had already removed our old bed, because we believed them when they said they were going to deliver.

Extremely fed up at this point, 12 weeks in and approaching July.
I have had contact with the company over three different e-mail addresses. And tired of always having to make the first contact to find out any news of the delivery. They eventually offered to refund the delivery cost.

Finally, the order arrives. However, the headboards and the fabric are both not what I ordered. Of course, upset again, I complained and they offered me a partial refund of the king headboards.

I have been waiting for the refunds since the offer on the 1st of July. It's September now, and no matter how many times I e-mail, they say they will look into it and another week passes.

PLEASE NOTE: that aspects of the reply below are not true. This company is trying to place me as a customer in a bad light, due the complaint I have now made public after six months, after placing the order.

I have copies of the emails and conversation I had with this company and customer service quality which they provided me.

As a customer, all I want is to have the refund issued they promised in July 2019. They have my account details and contact information. And despite that, I still have yet to have recieved a call regarding this matter.

Now they are cancelling my refund altogether because I gave them a bad review, for bad customer service. Which is not legal.

As per my experience dealing with this company, they can not be trusted.

Also they got my name wrong, as I am Miss Brown. Not Miss Smith....

To their 2nd Reply:
The public as a right to know the nature of this company. I will be persuing this issue legally. A company can not revoke a refund, once agreed it with a customer. (Even if you give them a bad Trust Pilot Review) Especially if the goods they delivered is not the goods you ordered. It goes against the Consumer Rights Act which came into force in 2015.

Unfortunately, after a very long delivery process and poor communication, Luxury British Beds still delivered the wrong headboards and fabric.
That is fact.

I used Trust Pilot to share my experience with this company. As you can see from their replies below, it has not been an easy one. I had the worst service experience ever with this company. And they are not handling this situation very well.

After doing some research, I noticed that this company has received quite a number of complaints this year alone. They have been taken to court a number of times as well. And have out right refused customers refunds.

All these negative reviews are hidden on trust pilot. And should be moved to the top of the page.
BEWARE OF THIS COMPANY!!!!!

To this company’s last response:
In general users can not see how many times a review is edited. However, since you so nicely stated, you have been observing my actions so closely.

Ignoring the personal attacks on my character. Let’s keep this purely business as all of your statements have been avoiding the fact, that your company delivered the wrong item, then promised a refund of the delivery cost and the false items delivered.

I would like to inform you I have contacted my bank, and found out your company never attempted to process my refund. As even if the credit card is cancelled, my credit account is still open, the refund would have been transferred to that open account. If you had issued it.

A company that resorts to character assault after being caught out right denying a refund, because it received a bad review, proves this company can not be trusted.

Please customers, if this company is bullying you this way, you are still entitled to a refund. It’s against the Consumer Rights Act issued in 2015. Take a legal route and report such treatment.
And make sure to record all correspondence, like this to support your case.

Having slept on a poor mattress for several months I opted for a full new bed. I spoke with Daniel on the live chat line and he sorted out my back issue moans and recommended me the Royal Crown 3000 bed, he was full of great knowledge. The bed arrived to my home in Limoges France last week and it’s a dream, my back pains have gone and I’m getting a fantastic nights sleep each night “
Thoroughly recommend

I live in France and ordered the platinum luxury 5500 air sprung bed. Bruce who delivered it was brilliant - really nice and really helpful and put it together for me.

I ordered a king size and it is huge - the mattress is so deep that I wondered if my normal fitted sheets would fit - but they did.

It is the most deliciously comfy bed I have ever slept in - we didn't wake up until 11am the following morning !!

10 out of 10 for everything

Hi just had a fantastic solid oak Kingsize bed with a 5500 Platinum mattress, absolutely brilliant, from myself ordering everything went really well from the after sales team to the delivery date and the driver who kept me informed when leaving the uk to delivering to alicante, Spain very good, very impressed with the whole service given

We had a delivery on the weekend of a Natural 5500 bed and 2 x oak bedsides. The delivery was first class and the bed is so comfortable!

Great service - I bought a natural 1500 bed and the quality is exceptional and a very comfortable cool nights sleep. Bruce the driver was very polite and assembled everything and also took away all the packaging - 💯 SUPERB.

I live in SW France and wanted a new king size mattress. The quality is second to none and I am so pleased that I spent that bit extra to get the top of the range.
Andy who delivered it could not have been more helpful.
David and the team back in the UK were very enthusiastic and the only criticism I have is lack of information regarding final delivery date.
In all I would highly recommend this company.
Lesley

I live in the Algarve, we have just received our 5500 platinum divan bed. Excellent quality and comfort. I would like to thank David for guiding us through hour purchase and Gary for his excellent delivery
and installation. I think most of us get a little concerned about buying on line with a company that is new to us. I fully recommend this company , finally i also need to say i am not easy to please.

We bought a dresser type kitchen unit for our new gite in France. Sourcing furniture to match our existing table and chairs seemed out of the question, but Oak Furniture Spain offered us the perfect match. The unit is everything we wanted, a very attractive piece of furniture, good storage and great quality. It arrived in two parts ready built and we just had to put the top on the bottom.
We were lucky we didn't need it immediately as it took a while to get delivery to us, but David kept me up to date, they were awaiting the top part to come back into stock, and as we were redecorating the gite having the unit out of the way was actually a blessing.
Delivery man, Bruce, was friendly and helpful and kept in touch with a time.
One very happy customer.