Ocean Florida Avis 

Excellent booking process and great prices
Very helpful and great communication

Lindsey Was lovely very helpful and knowledgeable. Nothing was too trouble explained everything and followed up with a email.

Our booking advisor Ian was brilliant, really listened to what we wanted and delivered a seamless, well organised and unforgettable experience for us!
Would highly recommend Ocean Florida for excellent service and value for money.

from start to finish the customer service was brilliant, all questions answered. we have just arrived back from Florida and we had no issues, the hire car company did try to get us to upgrade(which was explained to me this may happen and to be vigilant) but I kindly refused, I would rate this company more if I could. phenomenal experience and best holiday I've ever been on, zero stress as this was all booked and advised through ocean Florida.

After what started out as a really positive experience during the booking process, which is to be expected as they want you to book so they can take your money as turned into a nightmare.

Admittedly the issue has not been created by ocean Florida, however it has been created by the companies that they recommend so therefore I am holding them responsible.

Dollar car hire lied, provided us with a car that was not suitable for our family and I needed to pay for an upgrade on arrival. When I spoke with ocean Florida they confirmed that I was upsold and got me a refund.

Dollar have since charged my credit card another amount and only provided a partial refund and requesting further proof of payment, so after charging us, refunding us and charging us again they are claiming that it never happened.

I have no contacted my credit card company and put a stop to Dollar charging my card again and this is completely ridiculous and just a clear violation of consumer rights.
While in destination the pool at the villa had a huge leak in it which resulted in us having to constantly top up the pool, this meant a huge hose pipe running across the path providing a trip hazard which my child did trip over at one point. Again no direct connection to ocean Florida however this is one of the villas they use and recommend so there choice in partnerships is clearly compromised.

While ocean Florida have been responsive I have now hit a wall with them. While this is a shame as we were looking to book again with them we will be going elsewhere.

I made an initial enquiry on Saturday, i was called on Sunday morning by Ricky, he was so lovely and supportive and then sent me a personalised email of the discussion we had. I felt like we had brilliant customer service and that we were a valued customer. I was able to call him directly today to complete our booking and again he was very supportive especially with having additional needs including anxiety. I would certainly advise others to use this service and hopefully speak with him!

These people are lovely and understanding l . I did a quote online just to have a look and got a phonecall and emails after so they could get an idea on specifics to get a good quote xx unfortunately I only went on to have a quote for after mat leave but when it becomes more realistic I’m sure I will be back

Neil helped us book our holiday to USA and Canada with ease. He made sure our requirements were met and was very reassuring. This is our first time using Ocean Florida and will 100% use them again. Thanks Neil for being so friendly and overall fantastic service. Looking forward to our holiday!

From start to finish ocean florida was amazing only problem i had was no assistance when we landed in Manchester, on 16/5/26
The booking experience was amazing, and the help i got was fantastic, even when on holiday I had a problem but was communicated through the holiday

We travelled with Ocean holidays to the West Coast USA. Booking was really easy.
They picked the route and the hotels but we could change that if needed. Great choices and only one hiccup on the car booking that they sorted straight away. Great customer service.
Really good information prior to going and would highly recommend travelling with them.

Really disappointed with this company. Booked with them for a second occasion after a successful first experience two years ago. We are travelling to Florida with them in October and recently called to book additional tickets to a Mickey Halloween event.

To put it simply they overcharged us for the tickets.

Queried this and the customer service response from Sam was pompous and so very unhelpful. Basically they hid behind language that was so open to interpretation to rip me off. They sold the tickets at an inflated rate, made the T&Cs so unclear and when you call this out, you receive a patronising attitude. As an example Sam said she investigated my complaint and that “she was neutral” in deciding that the company had done no wrong. Really? You work for Ocean Florida and have decided that Ocean Florida had done no wrong. How very neutral of you!

My lessons gained is never to book with them again.

Good until there is a problem and then the customer service is so difficult.

UPDATED 21st MAY
As always it’s about the definition of ‘correct information’ When you make the information supplied so open to any interpretation, it’s not helpful at all.

For a company to trumpet one of your values as ‘do the right thing’ is outrageously hypocritical. You have repeatedly failed to do the right thing here. Hiding behind nonsense and then offering insulting, patronising responses….’oh we are neutral” is beyond astonishing.

Ocean Florida have no values and are wholly untrustworthy. Can I just suggest the following re-working of your mission….
1. Strive to be the slippiest and most deceitful
2. Ignore what’s fair if it hurts profits
3. Do whatever benefits us most

We booked a holiday this week for Florida in August 2027 with Ricky Cooper at Ocean Florida. Ricky was brilliant and everything we asked for he has met. We will look to add on as well later in the year to our booking and will do so with Ricky as his service has been top quality.

Well what can I say apart from what a absolute brilliant company Ocean Florida has been in booking our family holiday, from the first point of contact from a guy called Neil who listened to our needs and put together some packages for me to view, the level of service was top notch with prompt callbacks and had all the answers to all my questions, once the holiday was booked I had the a lady called Charlotte Kavanagh take over from Neil to deal with all the aftersale arrangements and the level of service was spot on, everything I wanted to do, this lady made it happen with excellent communication via phone and emails, if anyone is looking to go to Florida I recommend this Company, the whole family is buzzing about the trip and I must admit it's down to Ocean Florida that made this life time trip possible.

Ocean Florida it has been a pleasure dealing with you all....

Ricky Cooper the booking agent was excellent went out of his way too arrange our Florida trip for 2027
Let’s hope everything goes smoothly

Tom West was really helpful. It contact both members on the family to make our bookings, we explained everything to each and was happy to answer all questions. Thank you again Tom, and all on a Sunday afternoon/evening!

From the first enquiry to booking everything was perfect!
My family had the most wonderful magical holiday!

Tom west was great at explaining everything

Used several times, always get great service, and prices are so good.once booked, great after service too

Based upon our experience we highly recommend Ocean Florida for a villa holiday in Orlando. After taking details of our requirements (people travelling, dates, possible areas to stay, etc.) their representative, Darren, called us back later in the day and provided us with details on multiple villas and different flight options which could save us money.
The real difference with Ocean Florida is that you choose the EXACT VILLA where you would like to spend your holiday.
When we called back the next day with queries Darren was especially helpful and nothing was too much trouble to get sorted. The whole package (specific villa, flights, car hire and Theme Park tickets along with some free options) was discussed in detail as we proceeded with the booking. Before we finished the call we had emails confirming our whole itinerary.
I cannot praise the service we received from Darren enough, and recommend you give Ocean Florida a ring for your villa holiday in Orlando.

Sinem was absolutely spectacular kind patient and very professional as I had to change dates for my holiday and Sinem was Amazing! On all counts very calm and understanding on all the aspects of my change of holiday dates put me at my ease thank you