Had issue with my WiFi and booked visit to have it looked at. Received text off Mark to give me time of scheduled visit on day. After enquiring about issue and my not quite understanding Mark tele... Voir plus
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The technician, Mark W., who came to sort out my fibre connectivity recently was very efficient, friendly and treated the home with respect. He even ensured the socket is screwed into the wall, someth... Voir plus
L'entreprise a répondu
Just a big shout out to Kieran H. He was an absolute star getting our service back online. Very experienced with great knowledge. Got us up and running again withing 45mins. We couldn't be happier wit... Voir plus
L'entreprise a répondu
Mark W was very prompt to the repair appointment and was very thorough in making sure that issue was resolved. He went above and beyond to make sure we had access to the internet.
L'entreprise a répondu
4,6
Excellent
565 avis
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Great customer service 😊
I didn’t have internet for a week in my new build, but the engineer who came sorted the issue and even helped me tune in my smart tv.
Very happy with the service provided.
7 juillet 2025
Avis spontané
Réponse de Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you are happy with the service and your issue was resolved, we are really proud of our team
Kind regards
Scott
held to Ransome over prices and all of…
held to Ransome over prices and all of the providers in my area I've never heard of, so rubbish!
1 août 2024
Avis spontané
Réponse de Ofnl
Good evening,
Thank you for taking the time to share your feedback.
We value all feedback—positive or negative—as it helps us continually review and improve our services.
If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.
Kind regards,
Scott
Kieron H review
This afternoon we had a lovely gentleman called “Kieran H” we have not had WiFi for 3 months but Kieran H sorted my fibre optics cable and also happily helped me and my partner install our WiFi box. He stayed until he knew it was working in every room and every phone. His respectful manners and kindness goes a long long way. We are really grateful for the time and effort he took explaining little things to me like the lights on the OFNL router etc and how to know whether it’s a problem with the router or the WiFi.
Overall very good experience would definitely recommend Keiron H to anyone who has issues.
3 juillet 2025
Avis spontané
Réponse de Ofnl
Good morning,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Keiron.
Kind regards,
Kyle
I have received a visit from George of ofnl.
I have received a visit from an engineer named George from OFNL. From this experience I can only give thanks and gratitude to such a wonderful representative of your company. I was blown away by how friendly and helpful George was in assisting me with my internet connectivity. Absolute first class experience all the way.
2 juillet 2025
Avis spontané
Réponse de Ofnl
Good evening,
Thank you for leaving feedback. I'm happy to hear you had a wonderful experience with George. I'll make sure I pass the feedback on.
Kind regards,
Kyle
Fast and professional to our call out
Fast and professional to our call out, with Mark completing the fix within minutes - top job!! 👍🏻
30 juin 2025
Avis spontané
Réponse de Ofnl
Good morning,
Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team
Kind regards
Scott
Credit to Mark
Mark was a professional, timely and also mainly very kind and helpful. OFNL have got a great employee on their hands. Credit to Mark for his support
25 juin 2025
Avis spontané
Réponse de Ofnl
Good morning,
Thanks for taking the time to leave us this review, it's greatly appreciated. We're really proud of our team and happy Mark was able to be of great help to you
Kind regards
Scott
5 star service
From start to finish what amazing Customer Service. From Tim on technical helpline to Mark Cook the engineer who attended and fixed the problem. Both experienced and friendly and delivered exceptional support. Thankyou
23 juin 2025
Avis spontané
Réponse de Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear of your satisfaction with our service. We're really proud of our team and happy Tim and Mark were able to be of great help to you
Many thanks,
Scott
Great Service
The engineer arrived on time, identified the problem quickly and fixed it without any hassle. Thank you for a great service.
13 juin 2025
Avis spontané
Réponse de Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you had a great service, we are really proud of our team
Kind regards
Scott
Technician visit
Our technician managed to fit us in three days earlier, and on a weekend. He was very polite, and kept us fully informed. He solved the problem to our satisfaction and was very tidy. Really pleased.
14 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad you are pleased with the service
Many thanks,
Scott
Kieran H was really quick getting wifi…
Kieran H was really quick getting wifi installed in the house. Very polite and was on time getting here.
11 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Kieran was able to be of great help.
Many thanks,
Scott
Mark dropped by to repair my fibre
Mark dropped by to repair my fibre. Super nice and helpful and fixed it quickly
3 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Excellent
Mark was excellent. I had no WiFi or Satellite connection and he worked efficiently to get it up and running. I have a little one and Mark was careful and ensured the set up was safely done. Overall I am very happy and would highly recommend.
5 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
The service I’ve received from OFNL so…
The service I’ve received from OFNL so far has been really positive – both the customer service and the engineer who installed the broadband at our house. The engineer Mark was friendly, professional, and really helpful. He arrived on time, explained everything clearly, and made sure everything was working perfectly before he left. Great service – thank you, Mark!
5 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Broadband failure
Mark arrived on time sorted my problem was very polite and did a good job.
3 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Helpful, thorough, professional.
The engineer, Mark, was helpful and thorough with determining and fixing the issue that we had. They went above and beyond in ensuring we had full understanding of the issue and fix. Fantastic service.
3 juin 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Problem solved
The engineer Mark was excellent, he was able to quickly find and resolve the issue
12 mai 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Quick and simple got my fiber working…
Quick and simple got my fiber working again
12 mai 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad we could resolve your issue.
Many thanks,
Scott
Brilliant!
The guy who came to fix our fibre was incredible! Really friendly and informative, explaining what was likely to have caused the issues and what he was doing to fix them. It was very reassuring to understand it all and I really appreciated him taking the time to do that. Even while we chatted it only took about 20mins :)
2 mai 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy we were able to resolve this for you
Many thanks,
Scott
After being on mobile broadband when…
After being on mobile broadband when moving in to my new home as i didn't know about ofnl until a love neighbour mentioned it , as we can't get open reach here , it was sorted so quickly Ashford fibre were amazing and realised straight away I had a fault ,and they sent mark from ofnl ,he was brilliant. Very knowledgeable and sorted it out quickly and efficiently,and had it all up and running. I know people say these companies are expensive. But to be honest they do different packages and I'm extremely happy. It's so nice to have proper WiFi back. Thank you so much mark.
2 mai 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Amazing service from OFNL
Amazing service from OFNL. Fixed the internet issue the following day. Very knowledgeable engineer. Thank you
30 avril 2025
Avis spontané
Réponse de Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad we were able to get the issue resolved for you
Many thanks,
Scott
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