I wanted to order a sweatshirt for a friend of mine, so I decided to Google the stussy site, and I got the site of these scanners, but nevertheless I ordered this tidy-up, despite the fact that the si... Voir plus
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Lisez les avis des autres
Jiffy bag received with piece of card inside. Sticky label on package says value over £14. Clearly a scam. No company name or details for where sent from although underneath is label showing Orange Co... Voir plus
L'entreprise a répondu
well, really should have checked Trustpilot before using this company. Having paid customs for a gift sent to me, they haven't delivered the goods they send lovely emails but still haven't received t... Voir plus
L'entreprise a répondu
Can’t fault the delivery service, I’m sure they’re great & delivered the item speedily. However, I’ve received a brown envelope with 1x sticker (just the piece a sticker should be stuck onto, no act... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
A global logistics, e-commerce and IT solutions provider. We provide fulfillment, warehousing and final mile delivery solutions.
Coordonnées de contact
Hayes, Royaume-Uni
- www.oneworldexpress.com
1,5
Mauvais
108 avis
A répondu à 8 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received a jiffy bag with 2 tiny…
I received a jiffy bag with 2 tiny pieces of leather which I didn't order...where has this company whom I have never heard got all my information from...I will be seeking advice from Trading Standards...
It's strange that you have to click on one star to be able to leave a review which I give zero.
13 janvier 2023
Avis spontané
Réponse : OneWorldExpress
Dear Ang,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Just received and empty package with a…
Just received and empty package with a commercial invoice label attached that says 1x tshirt £39.95. Did not order this. Please remove my personal details from whatever site you have stolen them from
6 janvier 2023
Avis spontané
Réponse : OneWorldExpress
Dear Amy,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Very rude courier!!
28 décembre 2022
Avis spontané
Rubbish in a jiffy bag....
Received a jiffy bag containing 2 pretend leather sew on patches about inch and half square. Embossed on these items was 'life is like a boss of chocolates, pou never lenow what your going to get'.
Didn't order them, no body would! They fit in the bin a treat....!
22 décembre 2022
Avis spontané
Just received an empty jiffy bag with a…
Just received an empty jiffy bag with a label saying 1 small coin purse value £34.72. I have not ordered this. This is obviously a scam
10 décembre 2022
Avis spontané
I received a small empty jiffy bag with…
I received a small empty jiffy bag with my address and telephone number on?
7 décembre 2022
Avis spontané
Received an empty Jiffy bag
Received an empty parcel with a commercial invoice stuck to the envelope for a toy worth £56.98… this company reply to bad reviews saying they have nothing to do with this as they are simply a courier service, however Atul Bhakta who has over 18 companies trading from the Pump Lane address including wholesale trade is undoubtedly involved in the scam ‘Brushing’ where your data is sold to provide false orders that they can use for false reviews - usually on Amazon etc…. Total breach of darts protection… will be following this up
26 novembre 2022
Avis spontané
Never ordered parcel andd charge.
Received a parcel from them, with a commercial invoice for £11.98 for enclosed 2 white trainer laces 105cm long weighing 0.015 kg which I have never ordered. There was no information other than return to one world house pump lane hayes and my mobile phone number, according to GDPR they must provide me with whom I have given permission for them to receive this data, So this is asking for this, bet I never get it.
Steve
18 novembre 2022
Avis spontané
Réponse : OneWorldExpress
Dear Stephen, We are sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service. One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item. We hope that you understand the situation and would therefore kindly remove this review that would be greatly appreciated.
Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
Who is this
Receive package this morning which I didn't order. It's a make up brush but named diamond painting on envelope costing £23.98. I'm worried that someone has my bank details and my name and address. I shall be reporting this.
19 novembre 2022
Avis spontané
Réponse : OneWorldExpress
Dear Dawn, We are sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service. One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item. We hope that you understand the situation.
Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
I've had a small parcel delivered and…
I've had a small parcel delivered and there was nothing in it
12 novembre 2022
Avis spontané
Cheap rubbish scam
Today a cheap rubbish kids keyring arrived via royal mail/One world Express. Valued supposedly at a laughable £9.99, not worth 0.9p. Never ordered this, checked ebay/amazon, nothing matches. Is this a scam? I shall report to Citizens Advice Consumerline/Trading Standards. This is not acceptable practice.
26 septembre 2022
Avis spontané
Réponse : OneWorldExpress
Dear Deb, We are sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service. One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item. We hope that you understand the situation and may therefore take the co if you do choose to remove this review, it would be greatly appreciated.
Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
A new form of scam?
I have received a small parcel containing goods I did not order and which has not been charged to any of my cards. I was not asked to sign for it. The contents (a poor quality piece of black fabric described as 'cycling headgear') do not match the value given for customs purposes as £23.44.
I tried to contact them on three occasions but the customer services desk defaulted to an answering machine each time.
I have returned the parcel back to sender, and obtained a postage receipt for it.
I am deeply suspicious as they have my correct address and my phone number.
Anyone else come across this outfit?
Just heard that this looks very like what is called a "brushing" scam which is intended to use the consignee's details to provide fake favourable product reviews.
18 juillet 2022
Avis spontané
Réponse : OneWorldExpress
Dear Mr Wardleworth,
We are incredibly sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service.
One world express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item.
We would like to reassure you that the parcel was in fact untracked which is why you were not asked to sign for it. We thank you for getting in touch with us and apologise for any difficulty you had reaching our staff, it may be that you called outside of our operating hours which exclude weekends and are firmly between 8am-6pm Monday- Friday.
We hope that you understand the situation and may therefore take the curtesy to kindly remove this review.
We attempted to contact you today however there was no reply. Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
They are lying about multiple attempted deliveries
Upon checking the tracking number of my parcel it says that oneworldexpress tried to deliver it to my address on 7 consecutive days. There is also a time of attempted deliveries recorded and in 6 out of 7 times I was at home! They are obviously not truthful. Three of those apparent attempts to deliver the parcel were at strange times - 06:11 AM, 06:33 AM and 06:50 AM - but I was still at home.
3 weeks since the order and still waiting.
Thank you for reply.
My tracking number is JD0002210165639225
However it looks like someone has deleted the record of the attempted deliveries already.
It is very disappointing that the driver did not ring my flat even once on those multiple occasions so that I could open the gate for the driver - this is what all the other delivery companies do. Looks like I will not receive my parcel in the end because of driver’s incompetence.
Are you planning to deliver it again using different company to Yodel or are you sending it back to the USA?!
To the shouting lady on the phone who was giving excuses for the driver:
I contacted the USA seller and they say the parcel is already en route to them and they can do nothing about it because, as you’ve happily informed me, you already processed the return.
I wish I could have given you a zero star.
16 janvier 2021
Avis spontané
Réponse : OneWorldExpress
Thank you for sharing your review with us Isabella.
We would like to be given the opportunity to investigate your issues further. Please could kindly share with us your tracking number.
Thank you in advance.
Thank you for sharing the tracking number with us ; Looking at tracking as this was attempted on numerous occasions and the driver was unable to gain entry to the property ( sounds like an intercom access property flat) Please see below full parcel tracking from the delivery partner Yodel as this was not collected they have as of today processed for a return back to the shipper/ our warehouse:
EVENT STATUS
LOCATION
SCAN DATE
TIME
INFO
Item returned to sender
Selby Service Centre
18th Jan 2021
06:29
Passed to courier for delivery.
Selby Service Centre
18th Jan 2021
06:27
Delivery tried,awaiting instruction
Selby Service Centre
15th Jan 2021
06:50
Delivery tried,awaiting instruction
Selby Service Centre
14th Jan 2021
11:18
Delivery tried,awaiting instruction
Selby Service Centre
13th Jan 2021
06:11
Delivery tried,awaiting instruction
Selby Service Centre
12th Jan 2021
10:53
Delivery tried,awaiting instruction
Selby Service Centre
12th Jan 2021
06:33
Delivery tried,awaiting instruction
Selby Service Centre
11th Jan 2021
10:47
Delivery tried,awaiting instruction
Selby Service Centre
9th Jan 2021
07:38
Parcel returned to delivery depot
Selby Service Centre
8th Jan 2021
18:54
In Transit
Selby Home Delivery
8th Jan 2021
09:27
Comments:
STEVE
Unable to gain timely access
Selby Home Delivery
7th Jan 2021
11:23
Map:
click here for your map
Driver En Route
Selby Home Delivery
7th Jan 2021
09:55
Unable to gain timely access
Selby Home Delivery
6th Jan 2021
11:55
Map:
click here for your map
Driver En Route
Selby Home Delivery
6th Jan 2021
10:32
Unable to gain timely access
Selby Home Delivery
5th Jan 2021
11:34
Driver En Route
Selby Home Delivery
5th Jan 2021
10:17
Parcel with courier for delivery
Selby Home Delivery
5th Jan 2021
10:09
Out for delivery
Selby Home Delivery
5th Jan 2021
07:31
Parcel to be delivered by courier
Selby Service Centre
5th Jan 2021
06:07
Arrived At Depot (Selby Service Centre)
Selby Service Centre
5th Jan 2021
06:04
At sort (Hatfield Terminal)
Hatfield Terminal
4th Jan 2021
23:34
Parcel data received awaiting coll.
Hayes Service Centre
29th Dec 2020
00:00
Many Thanks.
Thank you for your comment Isabella.
As per our telephone conversation, you need to contact your seller as this parcel has been processed for a return by Yodel.
Many Thanks.
Dear Isabella,
Thank you for your comments, Please be assured that the lady did not shout, she was merely trying to explain the situation and the best route forward for you to rectify your situation.
To clarify also, the parcel is to be returned to One World's facilities, within 3/4 days. It has not yet been sent to the USA. If you would like, we can arrange for the parcel to be sent to you (this would be subject to standard delivery charges), please contact our customer services team via cs@oneworldexpress.com to request this. If we do not receive this request, the parcel will then be sent back to the seller in the USA.
As you can see from the tracking notes above, Yodel did keep hold of the parcel for over 10 days and they had tried to deliver it on numerous occasions, without success.
Naturally, we are keen to best help you from here and will await communication from you, should you want us to send the parcel to you as explained above.
We are sorry that you felt as you have described, it was though and still is, our intention to best help you from here.
Best regards,
Customer Service Team
CHOR H SAALE SAMAN NIKAL KR CHANG KR…
CHOR H SAALE SAMAN NIKAL KR CHANG KR DETE H
16 janvier 2020
Avis spontané
Réponse : OneWorldExpress
Thank you for sharing your review with us.
We would like to be given the opportunity to investigate your issues further. Please could you contact our Customer Service team on cs@oneworldexpress.com or call them on +44 208 867 6060 and quote your tracking numbers, they will be happy to help you.
not impressed
been two months now I’ve emailed customer service. One tee shirt from the USA that’s it I don’t know why the delay is and it’s been at London Heathrow for two weeks now don’t think I’ll receive it till next year - IF I GET IT!
29 décembre 2019
Avis spontané
Had a parcel from America that went…
Had a parcel from America that went through different companies until it reached Hermes who are totally incapable of delivering anything so once the issue was raised one world express really kept on top of Hermes and always kept me up to date until the parcel was finally delivered Thanks to Yasmin
16 décembre 2019
Avis spontané
Réponse : OneWorldExpress
Thank you for sharing your review with us here at One World Express, we are always encouraged when we receive comments which tells us that customers encountered a good experience with their deliveries. We look forward to receiving your future requests to deliver your shipments safely.
Thank you in advance.
Paul Reynolds
UK Chief Executive Officer
Esto es lo peor desde que realize una…
Esto es lo peor desde que realize una compra en amanzon tengo ya dos meses esperando un paquete que nunca llega ,que clase de compañía es esta ?????? Estoy esperando mi pedido a Italia y pasan los días y las horas y nadaaaa ,que respuesta dan a esta situación WNBAA0069967133YQ
25 octobre 2019
Avis spontané
Réponse : OneWorldExpress
Dear Cioni
Thank you for your e-mail.
Unfortunately, the tracking number you have provided is not recognised in our system.
We have looked into this further and can see that your shipment has been forwarded to you via another company and their website details are below -
http://www.wanbexpress.com
After several emails and 2 phone calls…
After several emails and 2 phone calls at last my parcel is on its way. However there is still no explanation regarding it being shown as delivered when it was back at hayes.
3 septembre 2019
Avis spontané
Horrible courier
Horrible courier. My package kept being listed as delivery attempted/delivery unsuccessful, despite there clearly never being an attempt. I was home all day on every "attempt", there was never a knock at the door or a card left. Ended up just getting a refund from Amazon because my package is clearly never going to arrive.
9 août 2019
Avis spontané
This review is on ONE WORLD EXPRESS.
This review is on ONE WORLD EXPRESS.
After ordering my sons' sneakers online with AMAZON, who by the way completely screwed up the address details by leaving off the house number, (at least this was what the initial courier, IPARCEL relayed) therefore, the courier, I-PARCEL, claimed item could not be delivered. I called I-PARCEL, and they were quick to hand off the problem to ONE WORLD EXPRESS. I called and maybe was waiting on the line for someone to sort it out and within a few minutes, I was transferred to YASMIN ELIAS, who happens to be a customer service manager. Let me say this, ONE WORLD EXPRESS, you have made a fine choice in making her a manager! The buck passing literally stopped with her! She is amazingly proficient and expediate in rectifying these cluster messes. Although I was upset that I had to pay £10 for it to be re-delivered, her assistance with an immediate email with instructions, then thereafter, SEVERAL other emails informing on next steps. She even put the delivery for next day service! She has made this whole fiasco a happy ending. Next time shipping to me ftom anywhere, I will certainly be looking into the companies that she is associated with because if everyone is as efficient as she is, then, am sure it turn out well!! HUGE THANK YOU YASMIN ELIAS!! Too many bad reviews out there to miss oportunities to write a good one!!
JOSEFINA - LEEDS- UNITED KINGDOM
19 juin 2019
Avis spontané
Réponse : OneWorldExpress
Dear Josefina
Thank you for your wonderful review of the excellent service provided by my Customer Service Manager Yasmin and her team. I am always delighted to read such comments, of course occasionally here at One World Express regrettably we do not always get things right, however there is every intention from my staff to ensure our customers have a great experience and in those instances where our team need to communicate information that does not help situations; our team will always manage expectations to a satisfactory conclusion. Finally, as the UK Chief Executive Officer I am grateful to you for recognising the brilliant service provided by Yasmin on behalf of One World Express.
Warm Regards
Paul
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