OneWorldExpress Avis 108

I've had to issue so many refunds due to customers not receiving their parcels or them being ridiculously late that I don't use these guys anymore. You can't even track it, it just says 'In transit', well I know it's in transit and has been for the last month, I want to know WHERE in transit it is and whether it's actually moved out of your warehouse. 6 or 7 weeks and they still haven't arrived, I'm not sending them to the moon for Christ's sake.

Really bad.

ive used this company to send 14 parcels worldwide
only 2 have reached there destination through parcel to go
who are also very unhelpful
when trying to track all it says is in transit or at depot
i send 100s of parcels a month all same size and virtually the same weight
im loosing buisness through this company and would like an explanation to where my parcels are

I use Parcel2go.com for the best prices available.

One World Express are 90% the best prices.

Issues arise when tracking details are not complete and customers are able to say "Its not arrived" Yeah of course, Paying UPS £22 a parcel would be ideal but not for my business.

Simple, Get France and Spain sorted out with scanning of your parcels.

I wish the tracking on your website was better cause personally I find it rather useless. I would like it to be more detailed such as saying whether or not my package has arrived in the UK and where it is in the system. Is there anyway you can make those changes?

Edit: To my total surprise - but also delight of course - I received my package today. I wasn´t expecting it because it showed absolutely nothing when I tried to track it through their website. Thank you so much but I still wish you would make the changes to your tracking system though ;-)

I used this service to send a package from the UK to USA. The expected delivery date was 8th November. It is now 26th November and still had not been delivered. I phoned the London office and just spoke to a lady who was extremely unhelpful and so rude. Her level of customer service was nil and was not apologetic at all about they lengthy delay. She did not want to own to any responsibility about the delay but instead blamed me for the delay. She said that the package I sent was almost 4kg which was untrue. I have an online shop and sell many of the same item. I weigh all my packages correctly and not once had any issues, and not once had any companies questioning my weight. So I know for a fact my scales are correct. If it was 4kg I would have felt the weight instantly by carrying it. Anyway, the lady was not listening to me at all. She was rude, aggressive, accusing me of wrong doing and did not want to help at all. I will never use this service again due to the horrible customer service, their incorrect scales, and the delay the had caused.

My package from the UK to Portugal has been stuck somewhere in the Netherlands for a week now with no further progress. It was sent almost two weeks ago. I have sent an e-mail and received no response whatsoever. This company is a ghost to me. I'm believing my items are gone by the hands of this fraudulent company. Buying international is becoming harder and harder with the services becoming more expensive and with a much worse quality especially when new crappy companies pop up every once in a while.. I used to buy a lot, but right now I started to avoid receiving anything by mail. It's just not worth the headaches.

Booked via parcel2go I sent vinyl record to US using one world express. I send vinyl all the time via other couriers but this lot - never again.
Parcel status appears as ‘returned’ week after week but they can’t tell me why it hasn’t got any further than Hayes and can’t tell me when it will be returned. Apalling. Despite numerous phone calls the response is the same. We don’t know and we can’t do anything. Well...I can do something. Never ever use you again. Shambolic.