Onlinelighting Avis 

630
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We are really pleased with our order very good ordering service and excellent communication. The lights are good quality and easy to install. We will be back to order some more lights and will be r... Voir plus

Noté 2 sur 5 étoiles

Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Arrived the day after ordering, well packaged with no damage to the glass shade, all in working order and good quality.

Noté 5 sur 5 étoiles

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires

Informations provenant de diverses sources externes

Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

630 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(630)

25 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Virtually no instructions and the…

Virtually no instructions and the remotes had an odd size battery despite paying £60 each for them. Customer services never answer the phone. Always goes to voicemail.

Look like imported lights from China

25 juin 2026
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contactcustomerservice@onlinelighting.co.uk they will help you.
Kind regards
Catherine

Noté 5 sur 5 étoiles

Excellent Customer Service

I cannot fault the customer service: there was a problem with one part of my order and the customer services agent I spoke to was extremely helpful and dealt with the matter so speedily, that I received a replacement the next day. I would certainly buy from them again.

15 janvier 2026
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

We work very hard to provide excellent customer service so thank you for your acknowledgement.

Kind regards
The Customer Care Team

Noté 5 sur 5 étoiles

An excellent company!

An excellent company! Easy to use and navigate website. Some really excellent, good quality products. Easy ordering and payment. Extremely quick delivery. I really wish I could post a picture! Thank you!

9 janvier 2026
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.

Kind regards
The Customer Care Team

Noté 1 sur 5 étoiles

One Star

I ordered two Edit Monica LED Ceiling Pendant Lights on the 10th November because the OnlineLighting.co.uk website clearly stated that the items were in stock with delivery expected within two days. I received an email confirming this, so I had no reason to doubt the order.

Four days later, after the goods failed to arrive, I logged into my account and was horrified to find the status changed to “stock pending” with no explanation and no indication of when the items might be delivered. The listing now shows an estimated delivery time of two to four weeks. This is completely unacceptable and blatantly misleading. I would never have placed the order if I had known the lights were not actually in stock.

I attempted to contact the company twice by telephone, only to reach a message stating that no one was available to take my call. I then sent a message through their website, but all I received was an automated response advising that I would be contacted in two days. I still have no update.

You took my money under false pretences and I have no lights. Where are my lights? This service is disgraceful.

14 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

This app is convenient.

This app is convenient anf offers a wide range of products to choose from. It's easy to use, but I think the loading time and search filters could still be improved for faster browsing. Despite that, my overall experience was positive and the order process was straightforward, and I received timely updates about my purchase. With few updates, this app could easily be one of the best in its category.

11 septembre 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you, we look forward to you shopping with us again soon.


Kind regards
The customer care Team

Noté 5 sur 5 étoiles

Outstanding

Amazing! Ordered my picture frame lights at 7:55pm and they were delivered the next day at 12pm. The lights are beautiful. Highly recommend

8 octobre 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Your feedback is very much appreciated, Thank you.

Kind regards
The customer care Team

Noté 5 sur 5 étoiles

Porch light

Easy website, great pictures and measurements. Light was better than expected really good quality and price. Order came next day very impressed.

11 juillet 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Noté 5 sur 5 étoiles

An unusual WOW.

It is not often customer service is a WOW. We ordered our new porch lantern in the evening and had it delivered (a surprise) the very next morning. It has made me want to use Online Lighting again... the way every online purchase should go.

16 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Quick and efficient delivery

Amazing quality lamp, very good price. Quick and efficient delivery!

12 juillet 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review


Kind regards
Customer Care Team

Noté 5 sur 5 étoiles

Fast service

Fast service. Nice product as described.

8 juillet 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you so much for your lovely feedback.

Kind regards
Customer Care Team


Noté 5 sur 5 étoiles

Quality of delivery

Fast delivery via FedEx and NOT Evri.

24 juin 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you, we very much value our customer’s feedback.


Kind regards
Customer Care Team

Noté 5 sur 5 étoiles

Order was received super fast and it's…

Order was received super fast and it's a brilliant little picture light. Lightweight and remote control, perfect for what we want. Looks more expensive than it was. Great item, great delivery, great company

31 mai 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.


Kind regards
Customer Care Team

Noté 5 sur 5 étoiles

Fantastic lights

Very fast delivery.
The lights are so easy to put together and they look fantastic when switched on. The dimmer works great .
Love them

9 mai 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
Customer Care Team


Noté 1 sur 5 étoiles

Still awaiting delivery

Still awaiting delivery, courier says hasnt been sent to them yet

9 mai 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can.

Kind regards
Customer Care Team


Noté 5 sur 5 étoiles

Excellent service, excellent quality.

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition.
Lights are fantastic. Really good quality, really bright consistent light - not the row of little dots like in some of the cheaper priced versions on social media.
Highly recommend, cannot wait to get them up in our newly decorated hallway.

1 mai 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting


Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Noté 5 sur 5 étoiles

Beautiful lights

Beautiful lights! I'm very impressed. Exactly what I wanted.

30 avril 2025
Avis spontané
Logo de Onlinelighting

Réponse de Onlinelighting

Thank you, we look forward to you shopping with us again soon.

Kind regards
The customer care Team

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