We are really pleased with our order very good ordering service and excellent communication. The lights are good quality and easy to install. We will be back to order some more lights and will be r... Voir plus
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Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... Voir plus
L'entreprise a répondu
Arrived the day after ordering, well packaged with no damage to the glass shade, all in working order and good quality.
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Coordonnées de contact
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, Royaume-Uni
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really quick and great price for the…
Really quick and great price for the lights

Réponse de Onlinelighting
Virtually no instructions and the…
Virtually no instructions and the remotes had an odd size battery despite paying £60 each for them. Customer services never answer the phone. Always goes to voicemail.
Look like imported lights from China

Réponse de Onlinelighting
Excellent Customer Service
I cannot fault the customer service: there was a problem with one part of my order and the customer services agent I spoke to was extremely helpful and dealt with the matter so speedily, that I received a replacement the next day. I would certainly buy from them again.

Réponse de Onlinelighting
An excellent company!
An excellent company! Easy to use and navigate website. Some really excellent, good quality products. Easy ordering and payment. Extremely quick delivery. I really wish I could post a picture! Thank you!

Réponse de Onlinelighting
One Star
I ordered two Edit Monica LED Ceiling Pendant Lights on the 10th November because the OnlineLighting.co.uk website clearly stated that the items were in stock with delivery expected within two days. I received an email confirming this, so I had no reason to doubt the order.
Four days later, after the goods failed to arrive, I logged into my account and was horrified to find the status changed to “stock pending” with no explanation and no indication of when the items might be delivered. The listing now shows an estimated delivery time of two to four weeks. This is completely unacceptable and blatantly misleading. I would never have placed the order if I had known the lights were not actually in stock.
I attempted to contact the company twice by telephone, only to reach a message stating that no one was available to take my call. I then sent a message through their website, but all I received was an automated response advising that I would be contacted in two days. I still have no update.
You took my money under false pretences and I have no lights. Where are my lights? This service is disgraceful.
This app is convenient.
This app is convenient anf offers a wide range of products to choose from. It's easy to use, but I think the loading time and search filters could still be improved for faster browsing. Despite that, my overall experience was positive and the order process was straightforward, and I received timely updates about my purchase. With few updates, this app could easily be one of the best in its category.

Réponse de Onlinelighting
Outstanding
Amazing! Ordered my picture frame lights at 7:55pm and they were delivered the next day at 12pm. The lights are beautiful. Highly recommend

Réponse de Onlinelighting
Porch light
Easy website, great pictures and measurements. Light was better than expected really good quality and price. Order came next day very impressed.

Réponse de Onlinelighting
An unusual WOW.
It is not often customer service is a WOW. We ordered our new porch lantern in the evening and had it delivered (a surprise) the very next morning. It has made me want to use Online Lighting again... the way every online purchase should go.
Very quick and efficient service from…
Very quick and efficient service from this company. Good products
Quick and efficient delivery
Amazing quality lamp, very good price. Quick and efficient delivery!

Réponse de Onlinelighting

Réponse de Onlinelighting
Great service and super fast delivery
Great service and super fast delivery

Réponse de Onlinelighting

Réponse de Onlinelighting
Order was received super fast and it's…
Order was received super fast and it's a brilliant little picture light. Lightweight and remote control, perfect for what we want. Looks more expensive than it was. Great item, great delivery, great company

Réponse de Onlinelighting
Good customer support regarding delayed…
Good customer support regarding delayed order & when arrived parcel well packaged

Réponse de Onlinelighting
Fantastic lights
Very fast delivery.
The lights are so easy to put together and they look fantastic when switched on. The dimmer works great .
Love them

Réponse de Onlinelighting
Still awaiting delivery
Still awaiting delivery, courier says hasnt been sent to them yet

Réponse de Onlinelighting
Excellent service, excellent quality.
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition.
Lights are fantastic. Really good quality, really bright consistent light - not the row of little dots like in some of the cheaper priced versions on social media.
Highly recommend, cannot wait to get them up in our newly decorated hallway.

Réponse de Onlinelighting
Beautiful lights
Beautiful lights! I'm very impressed. Exactly what I wanted.

Réponse de Onlinelighting
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