We are really pleased with our order very good ordering service and excellent communication. The lights are good quality and easy to install. We will be back to order some more lights and will be r... Voir plus
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Great products, loads to choose from in the range. Delivery was the next day, all correct and well packaged! Can’t ask for much more - will definitely be using again!
Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... Voir plus
L'entreprise a répondu
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Coordonnées de contact
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, Royaume-Uni
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very efficient
Quick & efficient delivery as promised
Quick & efficient delivery as promised
I was Kept well informed on purchase…
I was Kept well informed on purchase status and delivery status. Also the item was deliverd promptly.
Fantastic value and good service
Very bad Delivery service will not use company in future again.
Company uses yodel that do not have actual phone line to speak to somebody have to go through a webchat.And all the webchat gives you is the same information.You can get on the track in portal, My parcel is missing. Nobody can give me an update because the only appetite. They get is on the track in portal. Physically cannot speak to or complain to somebody in yodel about this. Now I have a mission delivery. And no means to find out where it is or even get compensation.
Top quality bright white lights
Top quality bright white lights with a 2 year guarantee. Very pleased.
low energy lighting
Was kept informed of order. expectant delivery date.
Great service
Excellent product had to contact cs and…
Excellent product had to contact cs and their representative was fantastic.
Excellent service with next day…
Excellent service with next day delivery. Great item at a very reasonable price.
Can recommend this company, very pleasent and helpful staff.
Fab company
Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning!
Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391
I tried to order them from another brand but for the exact same price the other brand said the shade wasn't included, so Online Lighting secured my business instead. Fast delivery, and they even provided a free UK adaptor plug as the plugs for the lighting are EU, not UK. It's these extra touches in this day and age that make a difference, excellent anticipation of your customers needs. Well done and will shop again!
Very impressed with range of beautiful…
Very impressed with range of beautiful lamps and excellent service from seller.
Poor delivery process
The delivery process isn't responsive. Immediately on receipt of an email telling me my lamp would be delivered between 6.30 and 8.30 pm that day, i contacted the delivery company to ask they they leave with a neighbour as i would out for thise 2 hours. They said they couldnt make any adjustment, even to leave with a neighbour, as was already out for delivery. I couldnt contact them earlier as i didn't have a time slot. Something is wrong with the system if the first you receive details of the delivery timings, it's already too late to provide for re-direction to a neighbour.
Very prompt delivery
Really happy with my floor lamp, looks lovely in the conservatory,Parcel was received very quick and very well packed
Excellent customer service!
Great product and price was better than elsewhere. The item I had ordered wasn't in stock, but I was kept informed of when stock was expected to be available and, sure enough, it arrived as per the revised dates.
Very happy with the product and the customer service - thank you!
Excellent customer care
I spoke to customer services regarding the delivery I received from them. I was unsure how to get into the battery compartment of the wall light, even thinking a ‘part’ was missing. The lady I spoke to was extremely helpful and patient, explaining exactly how to get into the compartment and removing the base plate.
If I had further problems, to call her back. I’m very impressed with the care I received. 5⭐️
Awful service
Awful service. Sent a cheaper model as no longer supply the one listed online. Still cost the full price.
A wide choice of garden wall lanterns…
A wide choice of garden wall lanterns keenly priced.
In stock and next day tracked delivery.
Great quality and Look absolutely brilliant in place
Great service
Excellent ordering and delivery…
Excellent ordering and delivery service. Eaasy to use we site and ordering process and speedy fast delivery (free of charge). The outdoor light looks lovely, but we haven't had it fitted yet so can't comment on performance yet.
Good product but bad service
The ceiling fan we purchased is very good, the service was very poor.
We ordered the fan on the 6th of February, at this point we were advised the delivery would be around the 6th of March, we finally received it on the 5th of April.
I appreciate the fan was delayed by the manufacturer but ever week we were told it would be the next week and so on. we had an electrician waiting to fit it, he was fed up with being messed around.
Levels of communication and honesty require improvement.
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