Onlinelighting Avis 

631
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We are really pleased with our order very good ordering service and excellent communication. The lights are good quality and easy to install. We will be back to order some more lights and will be r... Voir plus

Noté 5 sur 5 étoiles

Great products, loads to choose from in the range. Delivery was the next day, all correct and well packaged! Can’t ask for much more - will definitely be using again!

Noté 2 sur 5 étoiles

Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires

Informations provenant de diverses sources externes

Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

631 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(631)

26 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Very bad Delivery service will not use company in future again.

Company uses yodel that do not have actual phone line to speak to somebody have to go through a webchat.And all the webchat gives you is the same information.You can get on the track in portal, My parcel is missing. Nobody can give me an update because the only appetite. They get is on the track in portal. Physically cannot speak to or complain to somebody in yodel about this. Now I have a mission delivery. And no means to find out where it is or even get compensation.

21 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Fab company

Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning!

Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391

I tried to order them from another brand but for the exact same price the other brand said the shade wasn't included, so Online Lighting secured my business instead. Fast delivery, and they even provided a free UK adaptor plug as the plugs for the lighting are EU, not UK. It's these extra touches in this day and age that make a difference, excellent anticipation of your customers needs. Well done and will shop again!

30 avril 2024
Avis spontané
Noté 2 sur 5 étoiles

Poor delivery process

The delivery process isn't responsive. Immediately on receipt of an email telling me my lamp would be delivered between 6.30 and 8.30 pm that day, i contacted the delivery company to ask they they leave with a neighbour as i would out for thise 2 hours. They said they couldnt make any adjustment, even to leave with a neighbour, as was already out for delivery. I couldnt contact them earlier as i didn't have a time slot. Something is wrong with the system if the first you receive details of the delivery timings, it's already too late to provide for re-direction to a neighbour.

30 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service!

Great product and price was better than elsewhere. The item I had ordered wasn't in stock, but I was kept informed of when stock was expected to be available and, sure enough, it arrived as per the revised dates.
Very happy with the product and the customer service - thank you!

22 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer care

I spoke to customer services regarding the delivery I received from them. I was unsure how to get into the battery compartment of the wall light, even thinking a ‘part’ was missing. The lady I spoke to was extremely helpful and patient, explaining exactly how to get into the compartment and removing the base plate.
If I had further problems, to call her back. I’m very impressed with the care I received. 5⭐️

23 avril 2024
Avis spontané
Noté 3 sur 5 étoiles

Good product but bad service

The ceiling fan we purchased is very good, the service was very poor.
We ordered the fan on the 6th of February, at this point we were advised the delivery would be around the 6th of March, we finally received it on the 5th of April.
I appreciate the fan was delayed by the manufacturer but ever week we were told it would be the next week and so on. we had an electrician waiting to fit it, he was fed up with being messed around.
Levels of communication and honesty require improvement.

5 avril 2024
Avis spontané

L’expérience Trustpilot

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