Mark was very pleasent went above and beyond to help me get old repairs booked in that have been ignored and helped me get them booked in even though he wasnt even here for that we need more people l... Voir plus
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Lisez les avis des autres
Dan and Mick did an excellent job working. They were punctual, professional, and clearly knew their trade inside out. The quality of their work was top-notch, and they took the time to make sure every... Voir plus
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Carl dmc came today to do some work in my home, even though I wasn't notified about this appointment (not carls fault) he was very friendly and did the work very fast, professional and left work area... Voir plus
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We had new Gardner's today at cashgate court ol84ne. (Disability complex) what a breath of fresh air they was. So efficent, careful, did a beautiful job of our gardens. They were friendly, polite and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Really good really good understanding
Really good really good understanding
24 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mark on the mould team
Mark on the mould team
Arrived at my home today, to remove mould from my bath rim.
Such a lovely bloke, extremely friendly and helpful, we had a nice chat whilst he inspected the work
He removed the mould promptly
We had a laugh and spoke about our passion for rock music
And found he lives in a town I originate from, small world 🤣
Great bloke, guys like him deserve a good pay rise
Thank you Mark, it was a pleasure meeting you and thanks for the laugh and a job well done .⭐️⭐️⭐️⭐️
Chris
23 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Mark was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
We live at Lyndon House in Gt Harwood
We live at Lyndon House in Gt Harwood. It’s great thanks to our scheme manager, Stacey Whittaker. She’ s great. Always willing to help. Her office door is always open for anyone to talk about anything. She helps sort parties and fun times. Monthly meals and weekly tea and toast.
Thanks Stacey.
23 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Stacey, was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Mark did an amazing excellent job to…
Mark did an amazing excellent job to get rid of the mould in the bathroom, he also did the re seal around the bath. I’m am very happy with results. Thank you very much I really appreciate it.
23 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc came and sorted mould on my…
Carl dmc came and sorted mould on my ceiling today and damp covered it all up done a brilliant job lovely guy very friendly would definitely recommend him to do a job for me again :)
23 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Stacey the scheme manager from Great…
Stacey the scheme manager from Great Harwood was friendly and very professional with the help and service provided
8 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Writing to say Michael was polite and…
Writing to say Michael was polite and caring and was concerned for my wellbeing
22 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Wayne smith fitted my new kitchen fan…
Wayne smith fitted my new kitchen fan he was very tidy and courteous and polite well done anytime I need electric done wayen is the man
22 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Wayne was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Carl dnc was fantastic
Carl dnc was fantastic. Efficient, friendly and cleaned up after himself. Happy with the service
22 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Steph's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
First class customer agent allowed me…
First class customer agent allowed me to pay my rent efficiently.
21 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Spot on advice very helpful and was…
Spot on advice very helpful and was guided through what had to be done 10 out of 10.
21 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I want to say that Tarn was amazing at…
I want to say that Tarn was amazing at his job.
Thanks tarn ************
21 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Tarn's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Tarn has been a few times to my address…
Tarn has been a few times to my address for repairs.
He is very polite, efficient and knows what he is doing.
20 avril 2026
Avis spontané
Réponse de Onward Homes
Hi Aaron,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Onward Homes.
I reported an issue with my washing machine as an emergency shortly after moving in, as I am heavily pregnant and need to prepare essential items for my baby. I then had to wait an entire month for someone to attend.
When the plumber finally arrived, his attitude was abrupt and dismissive. He spoke to me in a way that felt belittling and rushed through my home from room to room, making me feel like my concerns were a joke rather than something valid. I even had to tell him directly that he didn’t need to speak to me like that.
After quickly deciding the issue wasn’t plumbing-related, he passed it off to an electrician. However, when I contacted customer service afterwards, I was told I would now have to pay for an electrician to come out — despite the fact that this was originally the type of appointment that should have been arranged.
The way this was handled left me extremely distressed. I was left crying after the call, feeling completely unsupported at a time when I am about to give birth any day now. I have been unable to wash my baby’s clothes due to this unresolved issue, which has added unnecessary stress during an already vulnerable time.
I expected a basic level of understanding, respect, and coordination between services, especially given the circumstances. Instead, I felt dismissed, spoken down to, and left without a solution.
This experience has been upsetting and unacceptable.
17 avril 2026
Avis spontané
Réponse de Onward Homes
Hi Sylvarna,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. I have just tried to call you to discuss your issues further.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Onward homes
I have been with onward homes for more than 20 yrs, and i have to say on the whole they are a really good company, i had a phone conversation yesterday with a lady called Adel who really went above and beyond to help me.
Adel was very polite and considerate a very nice and genuine person, it was a pleasure to speak too her. She was a ⭐️thank you Adel.
14 avril 2026
Avis spontané
Réponse de Onward Homes
Hi Theresa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Adele's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Réponse de Onward Homes
Hi Anne,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Great.
Ashley from onward has completed a couple of jobs in our home recently each to a great standard. 👍
15 avril 2026
Avis spontané
Réponse de Onward Homes
Hi Melissa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Ashley has been amazing came back a…
Ashley has been amazing came back a couple of times due to family emergencies very understanding has done a fab job!
15 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl dmc was amazing in treating my…
Carl dmc was amazing in treating my mouldy ceiling. Very polite and professional. He did an exceptional job. Ceiling looking brand new. Thank you.
15 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Paul
Paul came out today to check my floorboards where I had a leak in the bathroom, he reassured me they had now dried out and didn’t need replacing. He also fixed my shower rail as an extra, he was very professional and polite so my review is for him personally not onwards general service, as I still have outstanding repairs that need doing by onward
15 avril 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Paul was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
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