Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Voir plus
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Lisez les avis des autres
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Voir plus
L'entreprise a répondu
Paul and his apprentice Jason did a fabulous job they were so kind and warm and welcoming. Super hard-working the quality and the craftsmanship of the work that they delivered was amazing a true testa... Voir plus
I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t ha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Onward New Build Team
I had a problem with my new build property. Sandra and the new build team at Onward were brilliant. They loaded with Lovell (building company) and sorted my problem efficiently and as quick as they could.
Sandra was a delight to speak to everytime she called with an update on what was happening with my repair/timescale etc.
Hopefully I don’t have any more issues but can rest easy knowing if I do Sandra and the team are there to assist and sort it out.
13 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Sandra was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Matthew W From Customer Service was…
Matthew W From Customer Service was very helpful and friendly today, he’s is a credit to Onward
1 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Matthew was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Rent enquiry
Danielle from customer service was really helpful, she listened to my enquiry and is raising it with the finance team to get back in touch.
1 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Danielle was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Adele was very cheery and approachable
Adele was very cheery and approachable. Very professional with a caring manner. A lovely lady to have communicated with. We need more people like Adele. 😃
1 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Adele was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Micheal was very helpful and…
Micheal was very helpful and understanding tried his best to help pity the contractor aren’t the same been waiting for them since June for my front door to be fixed, I’m disabled and have to put chair and piece of wood to keep it closed contracts are a utter joke
24 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Micheals service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Yes they were very helpful espaically…
Yes they were very helpful espaically as im 76 ,hard of hearing ,the man was called Micheal ,very good at assisting me ,waited patiently while i give him details of my reqest,outcome very good thankyou so much.
21 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Micheals service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Tarn came to my home today to fix my…
Tarn came to my home today to fix my doors, I had baby gates attached and he very kindly removed them and fitted them back again which I thought was such a good thing to do considering he didn’t have to. He also cleaned up any debris, was helpful and made my daughter feel comfortable about the loud noises that the drill made. If anybody came back to do any repairs in the future, I’d be happy to know if it was Tarn. Thank you :)
28 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Windows
Tarn came to repair my windows. Very helpful and educational. I now know how to ventilate over winter. Great job!
28 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The amount of care in sorting out the…
The amount of care in sorting out the issues
27 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Excellent
Excellent! Julie went above and beyond to assist me, and although unable to bring the issue to a conclusion due to processes within the organisation, she could not have done more.
27 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Clive did a good job fixing my toilet
Clive did a good job fixing my toilet, fixed quickly with great customer service, thankyou.
26 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Onward Homes
James did a good job fitting my hallway…
James did a good job fitting my hallway and kitchen floor. Thankyou
26 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dan and Clive was amazing fixing…
Dan and Clive was amazing fixing underneath the sink they did a perfect job on a day n half work.
Very friendly and spoke to us when needed, made them some lovely brews to
25 août 2026
Avis spontané
Réponse de Onward Homes
Hi Catrina,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues Dan and Clives service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Seriously antisocial behaviour failings
Onward are a absolute utter disgrace of a housing association.
I've been dealing with Antisocial behaviour since May my neighbours have been flooding my garden with over 1,500 gallons of water and deliberately jet washing rubbish into my garden.
I've sent all the evidence to the housing officer and to the Safer neighbourhood team and Onward did NOTHING. My mental health has utterly deteriorated. Me and my daughter summer holidays have been ruined because of my neighbours. The promises Onward made to ring, send a letter to my neighbours never happen. I put in a stage 1 complaint and got offered £100 because of the mental health I suffered because of a result of the antisocial behaviour. This is an absolute insult to me and my daughter. Onward are seriously failing it's tenant's and need to be made accountable of how disgusting they really treat people.
6 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I can see that you have an ongoing complaint with us and this is being managed by a case handler from our customer resolutions team who will be in contact with you in due course.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Ive been in contact with onward for…
I have been in contact with onward for 12 months regarding new fences as my posts are all crumbiling and i cant even sit in my garden im disabled and an ex army veteran who suffers with ptsd all they say is we will get the job raised still not done spoke with deb this morning so hopefully it gets sorted asap
9 septembre 2025
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Paul was super efficient
Paul was super efficient. He was kind, knew his job completely. He left no mess and I would recommend his work to anyone.
26 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
New bath panel
Dan came to pit a new bath panel. He was very efficient in and out with no fuss and cleaned up after himself. Bath panel is lovely.
26 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our repairs service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Very friendly staff helpful and always…
Very friendly staff helpful and always polite
21 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
The operator I spoke to was really…
The operator I spoke to was really helpful and sorted everything I needed.
24 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
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