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Lisez les avis des autres

Noté 5 sur 5 étoiles

Placed an order and then realised I missed cut off time for next day so proceeded to email about cancellation then not 10 minutes later got a phone call saying they could get it out for next day. The... Voir plus

Noté 5 sur 5 étoiles

Have used this company for many years. Always brilliant. Most recently there was an issue with the particular engine oil I'd ordered being out of stock. Customer services had proactively contacted me... Voir plus

Noté 1 sur 5 étoiles

Nothing went wrong, but buyers be aware Opie marketing about cheapest oil prices including 15% off everything is hype. For example, their price for Shell Helix Ultra Professional 5W30 AJL is £56.95/5l... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Used to be good... Not anymore, Very Slow, Poor packaging, Damaged on arrival. stay away. Update: 16/11/22 Opie Oils have tried to have my review taken down claiming it's fake, Not a very honest... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Prestataire de transport automobile privé

Informations provenant de diverses sources externes

Opie Oils is the UK's largest independent online retailer of Performance Oils and Fluids. We sell the most comprehensive range of quality and specialist oils for Cars and Bikes anywhere in Europe. Opie Oils sells over 70 brands in total, and it’s not just oils and fluids, Opie Oils have have an extensive range of OEM Filters, Spark & Glow plugs, Brembo brake parts, wiper blades, cleaning and detailing products, workshop products – the list is endless and we are constantly increasing the range available. We sell oils for all makes of cars and bikes, from the most extreme modern supercars and motorcycles to vintage, veteran and classic. You'll find oils for all applications from mineral monogrades to super high tech racing synthetics. We stock engine oils, gear oils, differential and axle oils, brake fluids, power steering fluid, coolant and workshop products. All in all, there's more than 400 car and bike oils and fluids available to buy at www.opieoils.co.uk Unmatched Expertise, unrivalled Choice and great Value for money are what makes Opie Oils the market leader.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

815 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,9

Tous les avis

(815)

42 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. Ordered one day, delivered the next!
Competitive prices as well.
Couldn’t be happier, thanks.

23 novembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.

Noté 5 sur 5 étoiles

Due to NO FAULT of Opie Oils

Due to NO FAULT of Opie Oils, my 5 litres of Millers oil for my car was delivered damaged with a leak of around half a litre or so of oil from a split in the plastic.
The carrier company originally told me it couldnt be delivered due to damage, so I re ordered from Opie..
They sent a replacement out straight away without issue.
The original order turned up and it looked like the well packaged box had been thrown / dropped upside down and there was a rupture around the cap of about 2 inches.
A big Thank You to Opie Oils for their fast response in re sending my order.
Highly recommended.
S. Speed

18 novembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your kind feedback.
We are very sorry to hear about these issues experienced, but are happy to hear that our customer service team were on hand to get this resolved for you.
Some times things go wrong and when they do we will always endeavour to get them resolved as quickly and efficiently as possible.
Thank you for choosing Opie Oils.
We hope to be of service to you next time!

Noté 2 sur 5 étoiles

Unreliable-let down by their courier

Opie Oils have a wide range and their website is informative.
But I placed an order on a Wednesday and paid extra for next-day Priority delivery because I needed it by Saturday at the latest.
It arrived too late on Monday, the same as if I'd paid less for standard delivery. I'll keep the oil as I can use it in the future, but that's not the point.
There's no point in offering speedier delivery if your courier can't do it. Opie Oils must be aware of DX Delivery's Trustpilot terrible reviews, so why carry on using them and damage their own reputation?
If I need oil in a hurry in future I'll look elsewhere.

14 novembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your feedback.
Firstly I would like to apologise for this situation and for any inconvenience caused.

I have taken a look into this situation and I can see that the DX depot had received the parcel on time from us but they had not managed to get it out for delivery until the 14th. I have reported this issue upwards to be investigated.

Regarding the priority shipping I will be happy to get the priority shipping fee refunded for you. Sadly I cannot see any contact from yourself to inform us on the problem to allow us to help resolve the issue, our customer service team are always on hand to help.

We are sorry about the issues with DX which has tainted your experience with us.
We hope that you will try again next time.

Sincerest apologies and kindest regards,
Sam

Noté 5 sur 5 étoiles

Great oil supplier 5/5

Great supplier, will not buy my oils elsewhere, great selection, great prices and have been using them 3+ years and never had a bad experience, keep up the good work

7 novembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
We look forward to being of service to you next time!

Noté 5 sur 5 étoiles

Great prices

Great prices, compared to 3 other suppliers, speedy delivery, within two days and recognition for car club membership, gives me a discount.

3 novembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.

Noté 5 sur 5 étoiles

Opie oils give honest advice to sell…

Opie oils give honest advice to sell you the right part, not the most expensive part, I've always had hassle free service with great prices and fast delivery, I always recommend them.

21 octobre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.

Noté 1 sur 5 étoiles

Used to be good..

Used to be good... Not anymore, Very Slow, Poor packaging, Damaged on arrival. stay away.

Update: 16/11/22 Opie Oils have tried to have my review taken down claiming it's fake, Not a very honest company it would appear.

Update 2: 17/11/22 Opie are now lying about contacting me for information in there response, very clear now they refuse to take any responsibility or own up to there mistakes will not be returning again which is a shame as they were reliable up until recently.

3 octobre 2022
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your feedback, we sent a request for more information from yourself so we can investigate and see how we can help resolve the issues but we have received no information from the request. We had asked trust pilot to contact you to assist in the request as it may not have been genuine review for our service. I am sorry that you feel that we are not honest, we will always do everything we can to help our customers and will always be very open and honest with our customers, but to be able to assist we require communication and information.
Kind regards,
Sam
Customer Service Assistant.

Noté 5 sur 5 étoiles

Have used OpieOils several times over…

Have used OpieOils several times over the years and have always found them helpful in answer questions and very reliable and professional in dispatching the goods. Have recently bought Millers engine oil from them as I want to support a UK manufacturer.

27 septembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.

Noté 1 sur 5 étoiles

Worst customer service I dealt with.

They are good for for oil, and simple items, but if you have to to return a faulty product... Prepare for weeks of waiting, even with their returns policy states other way.
Received my order( ignition coils) on saturday 3rd, fitted to the car, engine misfire badly, so coils (or 1) are faulty. Contacted customer service about how I can return them, they guide me to their returns page. Ok, sent them back on Monday 5th, paid for postage.
On Tuesday 6th getting email that they unable to refund because items been used?! And they need to send them back to NGK for testing??? Ok, after phone call to them I filled NGK form and send them a copy.
So far, on Friday 23rd, I have no coils, no money, no updates.
UPDATE:
At first nobody asked for a reason of return. Also filled return slip, where I include information that item(s) is faulty, and pack it with items.
But anyway, 14/10/22 no refund or replacement. No communication from company since 23/9.

3 septembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your feedback. As previously discussed, upon requesting to return the items no information was given about the parts being faulty.
We have inspected the returned item and can see that these have in fact been used, you have also written on the return document about the parts not working. As explained on the phone this would now to be a warranty case. We can understand your frustration, unfortunately these situations are out of our control and they will need to be tested by the manufacturer. The lead time for the case was given at the time of our telephone communication. The report has been completed and the items have not been found to be faulty and are in good working condition both physically and their performance.
A refund for the postage fee cannot be covered as it was under the agreement that if the parts were to be faulty then a full refund will be provided along with the return postage fee you had paid to return the items to us. However, this cannot be processed as the items are not faulty.
As these are used but working, we will arrange to get these sent back to yourself.
Kind regards,
Sam
Customer Service Assistant

Noté 5 sur 5 étoiles

Professional outfit

Professional outfit, nice stock and offers

15 juillet 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your kind feedback!
We are pleased to be of assistance and look forward to being of service again in the future.
Best regards,
Opie Oils Team

Noté 5 sur 5 étoiles

This is astonishing

This is astonishing. I ordered some service items online yesterday afternoon and they arrived, by standard delivery this morning at 9.50. I also had a lot of help on the phone from customer service in relation to one item I was not sure would fit my vehicle. This is one of several dealings with this company where I have had deliveries more promptly than from any other company I have ever purchased from. Exceptional service and exceptional help.

14 septembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Good morning, thank you for your very kind feedback!
We appreciate you choosing Opie Oils and look forward to being of service to you next time.
Best regards,
Opie Oils Team

Noté 5 sur 5 étoiles

Ordered online and an item had leaked

Ordered online and an item had leaked. Opie resent a replacement without any problems. Even sent out a larger quantity item to make up for the hassle. I would highly recommended.

2 septembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Good morning, thank you for your kind feedback!
We are pleased to be of assistance and look forward to being of service again in the future.
Best regards,
Opie Oils Team

Noté 2 sur 5 étoiles

23 Damaged Tins

A very disappointing experience. We place our first order with Opie to the value of £1100. When the order arrived it had been sent out as 12 separate poorly packaged parcels. For an order of this value and size we would have expected it to be sent on a pallet. As a result there was a total of 20 badly damaged tins. Opie then sent out 20 replacement tins, on a pallet this time, but the top box arrived crushed with 3 more damaged tins. So Opie had to send out yet more replacements. I wrote to the MD asking for reassurance that this would not happen with any future orders, but he chose not to reply.

1 juin 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Good afternoon,
Thank you for taking the time to leave us a review. I apologise for the dented tin situation. When using couriers, damages are sometimes unavoidable, especially when dealing with heavy delicate items. I see the customer service team has done everything they could and got your complete order delivered to you intact. Since your last order we have changed our product packaging procedures for tins. They are now individually wrapped in their own air sac which is very good at protecting the tins. Since using them we have had almost no reports of dented tins from customers.

Noté 3 sur 5 étoiles

Hi recieved my order today just wanted…

Hi recieved my order today just wanted to say that the oil container was loose resulting in a leakage not a big deal but just wants to be checked for future reference thank you C Gregory

1 septembre 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello! Thank you for your feedback.
We are sorry to hear about this situation. Sadly some times damages can occur. We will take your comments onboard, unfortunately these are due to the courier and not us, we package parcels as much as possible to avoid damages. This time however the parcel must have been put through its passes with the courier. If you experience any issues at the time or in the future our customer service team are always happy to help and get a resolution sorted for you.

Noté 5 sur 5 étoiles

Great company with good customer…

Great company with good customer services. Prompt delivery.

25 août 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Good morning, thank you for your kind feedback!
We are pleased to be of assistance and look forward to being of service again in the future.
Best regards,
Opie Oils Team

Noté 5 sur 5 étoiles

First class company that puts its customers first.

Opie oils has to be the best Company re taking an order, dispatching same day, their couriers deliver next day, can’t beat this service.

16 août 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Good morning, thank you for your kind feedback!
We are pleased to be of assistance and look forward to being of service again in the future.
Best regards,
Opie Oils Team

Noté 5 sur 5 étoiles

Really impressed.

Started using these guys for my engine oil and it is fantastic, great price and car oil temp runs cooler which is always a bonus. Website is good and shows you what products are compatable by putting in your registration. Will be back again when I need my next oil change.

12 août 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello, thank you for your kind feedback!
We are pleased to be of assistance and look forward to being of service again in the future.
Best regards,
Opie Oils Team

Noté 5 sur 5 étoiles

Spark plugs

Never heard of or used this company before, however they were the only place that had the correct spark plugs for my car available. Placed an order with them very late on a Wednesday night and they arrived early on the following Friday morning. Excellent service, will definitely be returning in the future 👍.

12 août 2022
Avis spontané
Logo de Opie Oils

Réponse de Opie Oils

Hello!|
We are pleased to be of assistance and look forward to being of service again in the future.
Best regards,
Opie Oils Team

Noté 3 sur 5 étoiles

Product, and replacement compromised due to leaking containers.

Recently ordered some oil that was part of a promotion. When the oil was delivered the container was leaking. Contacted Customer Services (CS) and a replacement was dispatched. When it arrived was inspected on the drive and rejected for the same issue, the container was clearly leaking. My garage will not accept open oil containers for servicing on account of their indemnity insurance if contaminated oil leads to catastrophic engine failure. I'm hoping this will be resolved to my satisfaction, but I now don't have my oil for my upcoming service and I mirror comments on this site that the CS seems to be slipping. If things improve then I will update my post.

Update on my last. So Sam from CS agreed to refund the oil part of my order that was issued in a timely fashion - Thank you Sam. However, the fact remains that I did not have the oil I required for a long-scheduled service so had to use a different supplier which proved more expensive and was an aggravation I could have done without. Hence the 3* rating given (upgraded from 1*). Other elements of my Opie Oil order were fine (fuel treatment and screen wash).

29 juillet 2022
Avis spontané

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