I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Voir plus
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Hugh was very helpful. I am suffering with mental health and everything has been very daunting however speaking with Hugh today going through everything the care and empathy he showed made my experi... Voir plus
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The advisor, Sruh, was incredibly kind, compassionate and understanding. Despite discussing quite emotionally taxing topics he was still able to guide me to next steps, and held the space for me as ne... Voir plus
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DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Coordonnées de contact
Meadowbank Street 15, G82 1JR, Dumbarton, Royaume-Uni
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spoke to Samantha who was more than…
I spoke to Samantha who was more than helpful and very professional, I felt very relived after the call as I was not made to feel embarrassed about being In debt. Lovely to speak to someone who speaks to you so friendly.
31 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for sharing your experience! We're delighted to hear that Samantha was able to support you with such professionalism and kindness. It’s especially important to us that our customers feel comfortable and never judged, so we’re really pleased you felt at ease during the call. We’ll be sure to pass along your lovely feedback to Samantha.
Phone call review
Hi ~ spoke to a lovely lady who listened to me and what my aim of the call was. Was nice to speak to a human and didn’t take too long to answer. Assisted me with any issues that I had and put me at ease.
30 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind words! We're so pleased to hear that you had a positive experience and felt listened to and understood throughout your call. It's great to know our team member was able to assist you efficiently and put you at ease—that’s exactly the service we aim to provide. We really appreciate you taking the time to share your feedback!
I spoke with a lovely lady called Chelsea
I spoke with a lovely lady called Chelsea who actually made me feel human and understood my situation. Definitely left the call a 1000% better then when it started. Highly recommend requesting for her.
27 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your wonderful feedback! We're thrilled to hear that Chelsea made such a positive impact on your experience and helped you feel truly heard and understood. It's fantastic to know you left the call feeling so much better—that’s exactly the level of care we strive to provide.
Sri was incredibly helpful and…
Sri was incredibly helpful and clarified everything I was calling about, very please with the service thank you very much
26 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your kind feedback! We're delighted to hear that Sri was able to assist you and provide clear, helpful information. We'll be sure to pass along your appreciation to them. It's great to know you were pleased with the service—thank you again for taking the time to share your experience!
Incorrect debt - resolved quickly
I received a letter for an outstanding utilities debt that did not belong to me. I spoke with Mark who was very helpful and sorted it out immediately. A very straightforward and streamlined phone call with a positive outcome!
24 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback. We’re glad to hear that Mark was able to help and resolve the issue quickly. We’ll be sure to pass your kind comments on to him.
Your employee Danny was very polite and…
Your employee Danny was very polite and helpful he explained in detail all the questions I asked.
23 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback. We’re delighted to hear that Danny was polite and helpful, and we’ll be sure to pass your kind comments on to him.
Very nice spoke nicely and helpful
20 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re really pleased to hear that you found the service helpful and that everything was communicated clearly and politely.
We appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
The lady I spoke to genuinely wanted to…
The lady I spoke to genuinely wanted to help me with my query. She was most helpful and understood my situation and tried to make it easier to resolve. The service was second to none and I give her a 10/10 rating!
20 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt genuinely supported and understood throughout your call.
It’s fantastic to know that our team member was able to make things easier for you and provide such a high level of service. Your 10/10 rating means a lot to us, and we truly appreciate you taking the time to share your experience.
They wanted me to repay the money as I…
They wanted me to repay the money as I had never taken a loan from any company, and they gave a lot of explanations to prove that it wasn't me.
19 mars 2026
Avis spontané
Réponse de Opos Limited
We’re really sorry to hear about your experience, and we understand how upsetting it must be to be contacted about a loan you don’t recognise.
Please be assured that we take situations like this very seriously, and our priority is to investigate thoroughly and resolve any discrepancies as quickly as possible. We would never want to cause unnecessary distress.
We’d really like the opportunity to look into this further for you. Please get in touch with us and if you can provide your details so we can review your case and ensure everything is addressed properly.
Spoke to Loki today and was very…
Spoke to Loki today and was very understanding about the situation my son was in and sorted everything out thanks a lot
17 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re really pleased to hear that Loki was so understanding of your situation and able to get everything sorted for you.
We’ll be sure to pass your thanks on. It’s great to know you felt supported throughout.
Very genuine customer service
Mark answered my call today regarding my account he was very polite and caring helped me go through the budgeting form. Mark was compassionate when my little one started to cry, I felt at ease talking to mark I am thankful that he was able to help.
17 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your lovely feedback. We’re delighted to hear that Mark was able to support you with such care and compassion while going through your budgeting form.
It’s especially nice to know that he helped put you at ease, even during a stressful moment — we understand how important that is. We’ll be sure to pass your kind words on to him.
Great customer service
I had an issue with my account and Samantha was polite, helpful and reassuring! What seemed like a daunting call to have turned out to be a really pleasant experience.
17 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for sharing your experience! We’re so glad to hear that Samantha was able to support you in such a polite and reassuring way.
We understand that dealing with account issues can feel daunting, so it’s great to know she helped turn it into a positive and pleasant experience. We’ll be sure to pass on your kind feedback to her.
Everything dealt with courteously and…
Everything dealt with courteously and accurately according to my needs and situation! I was very happy with the way things went!
17 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your kind words! We’re really pleased to hear that everything was handled courteously and tailored to your needs.
It’s great to know you were happy with the outcome, and we truly appreciate you taking the time to share your experience. If there’s ever anything else we can help with, please don’t hesitate to get in touch!
World recommend Sam
Sam was really helpful and explained everything so it was clear and easy to understand
13 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review!
We’re delighted that Sam was so helpful and provided clear guidance throughout your call. We’ll be sure to share your kind words with her.
Gillian was very understanding and…
Gillian was very understanding and super prudessional and easy to talk too.
Just so pleased I have finally been able to sort my account. Thank you so much Gillian.
10 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback.
We’re delighted to hear that Gillian was understanding, professional, and easy to talk to. It’s wonderful to know that you were able to sort your account successfully. We’ll be sure to pass your kind words on to Gillian.
The lady I spoke to was helpful & professional
The lady I spoke yo was helpful, very professional
9 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave your review.
We’re pleased to hear that the colleague you spoke with was helpful and professional. Positive feedback like this is always appreciated, and we will be sure to pass your comments on to the agent involved.
Thank you again for sharing your experience.
The lady was very helpful
9 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback. We're delighted to hear that the lady you spoke with was very helpful. Our team always aims to provide friendly and efficient service, so it's great to know we met your expectations.
The lady i spoke to helped me promptly…
The lady i spoke to helped me promptly thank you
9 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind review. We're glad to hear that the lady you spoke to was able to assist you promptly. Providing helpful and efficient service is very important to us, and your feedback is greatly appreciated.
Customer service
Ava was extremely helpful and professional and explained everything in detail
5 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind words! We’re thrilled to hear that Ava was able to help and provide clear guidance. We’ll be sure to pass your feedback on — it’s always great to hear our team making a positive difference!
Helpful and polite
Everyone I speak to at Opus is very polite and very helpful. Overall very good experience in helping me with a repayment.
5 mars 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback! We’re delighted to hear that our team has been polite and helpful, and that your repayment experience was positive. We’ll continue working hard to provide the support our customers deserve.
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