Initially I found the security set up with the QI code and needing another device a bit confusing, but after trying a few times it worked. Once set up I found the app refreshingly easy to use and ev... Voir plus
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Lisez les avis des autres
Nice easy access savings account paying the best rate, payments in are instant, withdrawals arrive just after 3pm if requested before 1pm same day, Nice app to use on the phone. also confirms when pay... Voir plus
It seems you can't print an online statement using customised dates which I think is essential when there's frequent payments in and out. However the interest rate it good so I'm putting up with this... Voir plus
It is always reassuring to be able to write a positive review of a bank after having had so many CS issues with others over the years. I recently opened an easy access savings account with Oxbury Bank... Voir plus
À propos de l'entreprise
À propos de Oxbury Bank Plc
Écrit par l'entreprise
Oxbury Bank was founded to provide the food and farming industries with the funding and support that they need. We are extremely positive about the future of agriculture and the opportunities available for the sector.
Every pound saved with Oxbury goes to help farmers and the wider market produce food, preserve the countryside and deliver a positive impact to the rural economy. We’re a bank that wants to see farming businesses thrive, together we can make that happen.
For most banks, farming is only a small part of their business. At Oxbury, it is what we do.
Coordonnées de contact
Royaume-Uni
- www.oxbury.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Have not signed in for a months and…
Have not signed in for a months and mobile device needs to be re-registered. The email sent ends up with a QR code that has to be viewed by the said mobile device so no way to verify id. Absolute numbskull of a system. No telephone contact. A truly agricultural system. Had to use my wife's phone to verify id which from my passport confused me with some guy in Sydney Australia. AT this point I have no idea how to get back into my account
1 avril 2026
Avis spontané
Réponse de Oxbury Bank Plc
Hello,
We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We are investigating your concerns, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.
Many Thanks,
The Complaints Team
Customer service poor
All fine when I don't need anything more than information as to savings account balance, interest and statements. Do it all online (logging in is a challenge but ok). But yikes if there's a question or a problem you have to use the chat function, which I detest. 99% of them are bots (the giveaway is when there are no typing, syntax, spelling or punctuation errors) and there is too long between questions and response. In this way Oxbury wins the war of attrition against those pesky customers who have questions about their own money.
1 avril 2026
Avis spontané
Good interest rate but terrible business and customer service policies
The account set up was reasonably easily and I provided all my bank details which they obviously verified as it's a legal obligation that they have to do, they then opened my account which was a 90 day notice Tracker account and I deposited quite a large amount.
When I wanted to withdraw some of my money I gave the 90 days notice, but they then decided that they now didn't like the online bank that I had used when I opened the account (even though the British Government pay my Pension into it) so they decided to close my account and told me to open an account at another bank that they could pay my money into? I obviously said no and made a complaint which they upheld and gave me a pathetic £50 compensation.
However the real rub is that although they admitted that all the mistakes were at their end, they still made me wait 60 days for me to get my money back!!!
I know people say that banks always want everything their way, but this a rediculous way to treat clients, but also shows that they have no real business brain running the bank, otherwise they would be far more open and accomodating to clients who they want to deposit money with them, instead of trying to tell them which bank to use.
22 septembre 2025
Avis spontané
Réponse de Oxbury Bank Plc
Hello,
We are very sorry that your experience with Oxbury was not satisfactory. We've previously been in touch to discuss your concerns, If you have any additional questions, please feel free to contact us at complaints@oxbury.com and we will do our best to assist you.
Many Thanks
The Complaints Team
Appalling Customer Service
I received a request to give maturity instructions for my 6 month deposit. I do not use Apps and as I was unable to provide a PIN could not access my account. Seriously idiotic process which does not allow you merely to use their on line banking portal. When I rang ( they seem to not like customers calling ) was confronted by two really unhelpful team members, the latter of which implied my bank account was fraudulent..... I have sent complaint. If you do not like Banking on your phone I STRONGLY recommend you avoid this bank at all costs.
30 mars 2026
Avis spontané
Réponse de Oxbury Bank Plc
Hello,
We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We will be sending you an email, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.
Many Thanks,
The Complaints Team
I’ve found the chat option very useful
I’ve found the chat option very useful. Staff are courteous, helpful and seem to know policy and products well.
20 mars 2026
if there's a problem i can speak to a…
if there's a problem i can speak to a human and get it resolved there and then,and if i've made a mistake they will actually phone me to resolve it. quality.
17 mars 2026
Oxbury Bank
I cannot recommend Oxbury Bank highly enough. In a market where it’s hard to find both competitive returns and high-quality service, Oxbury delivers on both. Their interest rates are excellent, consistently sitting at the top of the market, but what truly sets them apart is their wonderful customer service.
It’s rare to find a bank that feels this personal and responsive. The process is seamless, and the support team is professional and genuinely helpful. If you’re looking for a reliable bank that actually values its customers, Oxbury is the one. Would definitely recommend
16 mars 2026
no phone no contact slow
14 mars 2026
App very easy to use
App very easy to use and straightforward to open a new account. Been very happy with the products offered.
10 mars 2026
Easy to access / organise
10 mars 2026
really happy with Oxbury
really happy with Oxbury. it seems to be a wholly professional and trustworthy bank
2 février 2026
Easy to deal with always helpful and…
Easy to deal with always helpful and polite.
Able to speak to someone on the phone - no pressing buttons several times to get right department.
saving rates always good.
Very easy to log on to obtain your account information.
1 mars 2026
Too over zealous with security
Too over zealous with security. Have use the app to verify yourself on line. It is not user friendly at all. Have closed my account because of it.
2 mars 2026
Avis spontané
Réponse de Oxbury Bank Plc
Hello,
We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We’ve sent you an email, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.
Many Thanks,
The Complaints Team
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