Patients Know Best Avis 

Just joined Patient knows best via the NHS app. Got an unexpected email from a medical sounding email address I didn't recognise. Contacted Patients know best who promptly and politely put my mind at rest. Turned out my GP had changed the way they send emails. Thanks to Jo for her help.

My question was answered very quickly and very easy !! After trying to e-mail and making a phone call with no answers .

I wrote my concerns in an email although PALS didnt actually go directly to the problem l had, they did point me in the right direction for further action.

1. Details of recent appointm3nts including yesterday are not there and have disappeared.
2. I used to log in with my face. Now it says my details do not agree with their records.
3. When I tried to put in a password it said there was a technical problem. Try gain later.
4. Old retired passwords appeared .
The old one wasnt broken, why fix it. Can we revert back

Overall helpful as it gives you access to normal blood tests instantly. I’m my case I also did A HIV test which my gp added results to my nhs portal and are negative. My patients know best portal however days results will be available 10th September at 14:48. The fact that I haven’t had my results updated here is giving me crippling anxiety. Doctors also know nothing about the ‘28 day hold’ which I have researched and is applicable in some cases; they said its ‘odd’ it hasn’t been reflected in my patients know best. when the results have been updated by GP why can’t the timer be removed? I now am feeling very worried until that date. This really needs to be fixed.

I got a satisfactory reply to my query and I was happy with that

After an incredibly protracted session an extremely patirnt and persistent member of staff managed to register me with this service when both I and the surgery staff had given up hope. So far it seems well worth the effort!

Very easy to use and takes a lot of the stress out of what might be an otherwise difficult process.

The site is remarkably easy to use and the steps needed to achieve your goal are explained simply and accurately. I have been on many sites over the last few days and getting to where I want to go has been frustrating to say the least! With no exaggeration I have to say that this site is wonderful!

got warned that I missed a surgery consultation despite doing the correct procedure, and was told to rebook. Noone that i've called or asked know how to. Tried PKB and although the registration was easy, it feels useless. There's no rebook option, i'm told to view an email that does not exist, all the "links below provided to rebook" come up with a broken website domain of "whoops, this doesn't exist!"

I'm honestly pulling straws trying to keep my consultation, and the method suggested is a faulty website.

Very helpful app and quite easy to navigate and use.

I had login problems, which were promptly fixed after emailing the support line.

I found the answer to the problem once they had given me appropriate advice. Tarra was extremely helpful in solving the problem

Last week I found that my GP was recorded in my account as the practice I’d left 3 years earlier but I couldn’t find how to update this.
I contacted Patients Know Best, my query was acknowledged promptly and within the stated time I had a clear and concise email telling me how to do this. I did and all is now well.
The service I received was excellent. My thanks to all concerned.

My message was passed on to the correct department and was then answered very quickly. I was very happy with the response.

Absolute dross. How this is even linked to the NHS I don’t know. Nothing works, links outdated, emails don’t work, scant information in app. Absolutely shocking.

Prompt loading of medical reports

I recently had an appointment with a private hospital, the Practice Plus Group, via the NHS Choose & Book system. After the appointment I somehow became involved with this PKB outfit and its app. It appeared I should enter details in a diary about my condition so, during any future appointments, these would be read. Yesterday, 24/07/2026, I had a further appointment. On seeing the consultant, he simply said, "Why are you here? What can I do for you?" I thought he would have seen my notes entered into the diary, but he had no clue as to what I was talking about. I felt like a complete idiot.

I discussed this with the hospital reception. I phoned my surgery. I phone the head office of the Practice Plus Group and also the PKB. After all that and wasting 2 hours of my time, I am none the wiser regarding what benefit this system has apart from seeing appointments. It was quite remarkable that my local NHS health centre didn't understand it. I have emailed all concerned for more information.

This PKB says that medical information regarding the patient can be shared with doctors, carers, or family members worldwide. This is a multi-million-pound private business calling itself a social enterprise. A social enterprise is a business that trades for a social or environmental purpose, prioritising people and the planet over maximising profit for owners. Not maximising profit for the owners – really? I have concerns about exactly what is being shared and with whom, and I have requested that any information on me held by them be removed.

All your staff are very considerate and explained everything I needed to now for the upcoming operation thank you for all their kindness
Regards Colin Richardson