PawSquad Avis 439

Year two with this pet insurance and I’m still purring with satisfaction. Both of my cat babies are insured (because they own my heart and my wallet). I recently used their online vet consultation and was pleasantly surprised — no waiting rooms, no cat carriers, and no dramatic yowling (from them or me). The best part? I got to chat instead of make a phone call. As someone who treats phone calls like a horror movie, this was a huge win. Fast, easy, and drama-free — just the way my cats like their snacks and I like my vet services. Highly recommend!

Paid the fee and no one answered the video call, and no one’s replied to my emails. What a scam, when you’d desperate for advice for your sick animal you’d try anything

I have PawSquad included in my insurance plan and have tried to use the PawSquad app on a couple of occasions but had connection issues - one downside is being unable to switch between other apps whilst in the queue, for example.
However I stuck it out a couple of days ago when my dog went lame. I was connected within 5 minutes and had a video call with a vet, until unfortunately this was terminated for an unknown reason. I was unable to request to reconnect to the same vet which I feel there should be the option to do, so had to wait another 5-10 minutes to begin a new consultation with a different vet.

The vets seemed knowledgeable, comfortable in assessing via video call and provided thorough explanations and advice. Ultimately it saved me potentially hundreds of pounds in emergency vet fees, and I will use the service again.

I had to contact the online vet as I was worried about my puppy. The vet I spoke to was very thorough asking me relevant questions and via video checking my puppy out as a physical vet would have done.
Puppy all recovered now

A quick response on a video call and an equally quick diagnosis of the problem which cleared up quite quickly. We were reassured at the time to know it was unlikely to be serious.

A brilliant consultation great advice problem resolving with a quick chat with a brilliant vet

I waited for almost 30 minutes in the consultation room, but the vet never showed up—super frustrating. To make matters worse, I was accidentally disconnected the first time I tried to use this service. I then had to pay again, assuming I would be refunded for the first attempt. The only contact option I can find is a generic welcome@ email, which is not reassuring. Thankfully I got reimbursed fairly quickly.

Worse ever ADVICE given, dogs got ear infection sent pictures green gunge, was told to use paracetamol for pain relief.

Excellent Service the vet was friendly and knowledgeable.
Our difficulty was resolved, this is a brilliant idea.

Very helpful, practical and clear advice at short notice on the weekend. Really helpful.

I have used this service twice recently for advice on my dogs health and both times I was very impressed. Today I spoke to Dr Ruth Northam and she was lovely. Helpful, kind and empathetic- thankyou so much!

The wait time to speak with a vet was very short and the advice given reassured me that what I was doing is correct, the vet also gave extra advice along with links to other potential services that could help in a more holistic approach rather than just medical model.

Utter useless service. The vets can’t prescribe any medication and all they do is either say to wait and monitor symptoms or book an appointment with a real vet in person. So really don’t see the point of this service apart from being a bit of a sales gimmick.

Very efficient and give you peace of mind

I have had this service for almost a year with no need or use of this service at all whatsoever. However this evening I was at work and my dog was showing heavy signs of toxicity from something he ate whilst on a walk so my cousin with no previous knowledge of anything like this and with me being away, was able to use this service on my behalf with no issues. Before I was even able to call back to confirm my details, my cousin was already on a video call with a vet who had an emergency vet visit set up on the spot. We are very impressed and very grateful for the service. Thank you pawsquad

I was concerned that my 9 week old puppy had eaten tissue paper, he was sleeping for over 5 hours which was unusual. The vet at PawSquad assisted me on a video call, discussed the situation and advised me on what to do and reassured me. When he woke up everything was fine and I was panicking for nothing but valued the advice which was provided in a friendly and professional manner.

I have used Pawsquad twice now and cannot fault their service. I was lucky to get the same vet both times and she was excellent. Great advice, thorough understanding and explanation and she genuinely seemed to care. Would highly recommend

🥰 always help and give good advice

Pawsquad was invaluable when my dog had his first seizure in the middle of the night. I was connected instantly to a vet and was asked many questions to assess the situation and had my mind put at ease. This was his first seizure and he had come round a quickly and their advice was monitor but no need to see a vet unless it happened again, I still called my vets in the morning who advised the same. Unfortunately he had another in the middle of the night the following evening, I did have to wait a few minutes to connect to anyone this time, I actually got the same vet who recognised us from the call the previous night. Again I found her advice
very helpful and comforting.

My parents also used the video call option with Pawsquad when they were looking after my dog a few years ago and lump came up, again they also found the service very useful.

It’s a great service to have access to. They also send you a report of the interaction so if you didn’t fully take on what was said it’s there in black and white.