PCM Avis 124

Order still has not shipped. Cancel this order now! This is second notice.

I always get quality products and great prices from PCM. PCM is my goto for all my electronic needs!

I ordered a laptop that was featured as the special of the day. I just received it and there is no power chord. Not sure yet what to do to correct this problem.

Very good price on extra monitor needed for smaller laptop, free shipping a plus on this one, great quality and price, quick arrival, no surprises.

Item recived was damage not happy at all.

I once seen something on line that I wanted to buy. Again I seen it on your site and ordered it. The sale went so smoothly. I was satisfied with my purchase.

No issues. Arrived quickly.

Great service. Very good follow up after order.

Customer Service Rep contacted me for shipping clarification because I used a P.O. Box for delivery. Tonopah,NV does not have home mail delivery;therefore, I must use a P.O. Box in order to receive delivery of all orders. However, the merchandise shipment required a local physical address. I was able to explain my problem and the representative was able to take the necessary information so that I could receive my order.
Thanks, Horace H. Carlyle

My order took a week to get here and the PC was different than advertised (no VGA port to plug my monitor into) after a half hour on the phone PCM determined I needed a $25 adapter to get it to work. I told them since the product was not as advertised, they should pay for the adapter. They said they would get back to me.......but never did.

The keyboard arrived quickly, and was packaged very well. I plugged it into my computer, and it worked immediately. I'm very pleased with it.

I placed an order on 8/11 for a product that should have been easy to ship. Every time I've been given a date for when this product would ship, that date has passed and no updates given. I've called multiple times over 3 weeks and every time I called, the date was pushed back. I have ZERO faith that they have any idea what they are doing over there. They work with a distribution company so this should be super simple but I can't get a straight answer out of them.

If you need something quickly, I would recommend steering clear of PCMall as they simply can't deliver on their promises in my experience.

Update:
I got a response from this review. Unfortunately, they just gave a generic email address and no actual person to talk with. The generic emails aren't going to work at this point. I need actual assistance. If you'd like to give me a name and number of someone who can actually get this fixed, please let me know.

Update 2:
Rodel sent me his contact info and he is attempting to track the issue down for me now. I will continue to update this with additional info as it comes in.

Update 3 - 9/7:
Was told product was shipping out yesterday and they'd have a tracking number for me shortly. Gave them more than 24 hours and even called them again and left a message but no updates to my order online and no calls or emails back with the tracking number. Can anyone at PCMall/TIgerDirect give me an accurate statement about when this order will ship??? This now makes 3 1/2 weeks and 4 different shipment dates and still no product.

Update 4 9/8:
Got the call back and surprise, surprise, when I was told the item was shipping out on 9/6, yet again, the information given to me from PCMall was incorrect and they are now saying it will ship on 9/20.

At this point, to say I'm disappointed would be the understatement of the year. I should probably just cancel the order, but now I'm vested and want to see if their Customer Service can dig themselves out of this hole and actually deliver me the product they promised weeks and weeks ago.

I'll continue to update this but again, I would recommend against purchasing ANYTHING from them unless they can guarantee the shipment date and the product is currently in stock in their warehouse and even then, you may experience what I have where the info given is completely incorrect. It's a crap shoot...

Update 5 - 9/20
I'm extremely happy to report that I finally received the product. A full month and change longer than they said it would take and if I hadn't been the squeaky wheel, I probably wouldn't have gotten it by this point. They still get the one star for the extreme hassle that this was.

The ordering process was easy and the prices are reasonable. However I'm disappointed that I'm getting a request for review before the products have even shipped never mind arrived.

The shipping is fast and the product is really,really good

Product was as advertised and at a good price. Shipping was fast and everything came packaged well.

Product was delivered on time and as described.

What I ordered per the the picture & description and what I received were two different items. When I called customer service to resolve this problem I was hung up on several times and never did get the problem fixed ... I guess I'll cancel my payments through my credit card company since PCM's customer service is a terrible experience.