Pet Protect Avis 

Claim was so simple and the payment made very fast back to my account . Thank you

Wow. We have been with Pet Protect for the last 3 to 4 years insuring our Maine Coon Molly.
Policy No. 185732.
The premiums were reasonable and their cover for when we needed it was excellent. However our premiums doubled last year ..but we took the hit. I was shocked to find out that the recent renewal has doubled again! From £14 per month in the first year to over £60 per month in three years is a joke. What happened to one of the best?
British Insurance is just broken like everything else and they just don't care.
So disappointed.

Agent was extremely helpful , nothing was too much trouble.

Sent payment reminders after I notified this company we had our dog put to sleep…not impressed and very insensitively dealt with - was intending to use again for my next pup but not so sure now

Quick and supportive communication. Claim paid quickly.

We still haven't been contacted about our initial problem - we want to pay our pet insurance monthly but nobody has got back to us about this.

Brilliant quick response

Helpful and efficient customer services. I have always found PetProtect to be helpful. Thank you.

So easy,problem sorted quickly. Very helpful

I've been with Pet Protect for my dogs entire life (he's a 12 year old boxer) and i've never had a major issue with them. They process claims fast and most of all they've been very fair, which is all you want when dealing with insurance.

I received my new quote to cover my dogs insurance. which was good.
I did live chat to Georgia and explained I would like to go ahead with my insurance plan.
Georgia said no problem. After details were checked, I arranged my payment.
I felt that the service I received was excellent. No waiting straight forward.
Very happy with the service provided and a great service.

I had made a claim on 6th October, on the portal it shows a claim, but when I call their 'Customer Service', they said there is a claim. Even on the portal it says that the claim has invoice has been received from my vet. I paid the vet directly, so I am owed over £500.
The lady I have been spoken to was very unhelpful, and my problem still hasn't been resolved.

Generally the cover has been fine(but we've never made a claim) but this year they increased our premiums without notice or explanation to nearly 3 times the current market rate...we havent claimed, the dog is now 5 years old and in good health, so they are clearly not interested in my business, so they lost it.

Very easy to chat and got my answeres immediately. Very kind and caring agent. Thank you

Never really said this about insurance companies, but this one has been fantastic dealt with our dogs claim brilliantly no hassles at all

Very easy to claim just paid excess before and it went so smooth

Having taken the decision to leave Pet Protect, I was due a refund for the month I left. The lady I dealt with said she would diarise to follow up and ensure I received my refund. Which she consequently did. I was very impressed with her completion and closure of an issue and thank her for that.

We have been with this company for our dog for 11 years. The policy cover has steadily gone up over the years at quite a rate. When we first took it out it was £20 per month.
We have only claimed twice in 11 years but it has just gone up 100%, it has gone up from a monthly payment of £118 to £237 per month. Its ia a complete joke and the price is extortionate. You get no thanks for being a loyal customer from this company. I feel sorry for pensioners who would in no way be able to afford these prices and their companions are the ones who will suffer because of greedy company's like this, its a disgrace how much they are asking. I would do you homework before going with this company as this company would take your eyes out. It's fair to say we have cancelled our policy. Thanks for nothing petprotect !!!!!!

The chat support with petprotect is surprisingly better than talking to someone! I didn't think that would be the case, but it helps me to think about the answer they've given and put down my thoughts clearly. I've chatted with someone three times now and each time I've been dealt with quickly and the person has had the correct information to hand. They have also left notes on our account for future reference. Overall impressed.

Customer service chat 'Georgia', very helpful and quick service - thank you!